Enablers and Barriers in FinTech Adoption: A Systematic Literature Review of Customer Adoption and Its Impact on Bank Performance
Open accessAbstract
eview question / Objective Population: Focus on consumers adopting FinTech.Banking systems integrating FinTech in their operations.intervention: Consumer adoption in the form of digital payment solutions and similar applications.Banking system FinTech integrations for enhanced customer satisfaction.comparison: Focus on enablers and barriers impacting FinTech adoption on the consumer and banking ends.Comparative inspection of factors impacting bank performance.outcome: Successful consumer adoption of FinTech solutions.Bank performance efficacy in terms of operational management, profitability, and customer retention.research questions:• RQ1: Which enablers and barriers affect FinTech adoption from a consumer perspective?• RQ2: How does FinTech adoption influence bank performance?Condition being studied The study examines the adoption of financial technology (FinTech) by consumers and its impact on the performance of banks.The review focuses on enablers and barriers influencing FinTech adoption (e.g., trust, digital literacy, perceived ease of use, regulatory support) and evaluates how adoption in FinTech a ff e c t b a n k p r o fi t a b i l i t y, e ffi c i e n c y, a n d competitiveness. METHODS Search strategyWe adhered to the PRISMA 2020 reporting guidelines for systematic reviews.Our two main research questions (RQ1 and RQ2) focus on key barriers and enablers impacting the adoption of FinTech solutions alongside bank performance indicators or indices.We conducted a separate keyword searches for both research questions, in order to collect the most relevant data published between 2016 and 2024.
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High confidence in banks, regulators, and FinTech providers lowers perceived risk and increases adoption likelihood.
“High confidence in banks, regulators, and FinTech providers lowers perceived risk and increases adoption likelihood [23,25,26].”
From Institutional Trust, Risk-Taking, and FinTech Adoption: Evidence from an Emerging Economy (2026) · cites this paper as [26]
The Abstract identifies trust and regulatory support as factors influencing consumer FinTech adoption, and Main outcome(s) lists trust, security, and institutional support among the themes the review will examine. Neither passage says that confidence in banks, regulators, and FinTech providers lowers perceived risk or establishes that this increases adoption likelihood; the text describes a planned synthesis rather than a finding. (LLM, conf=0.82)
Experimental — accuracy not yet measuredIn emerging economies, institutional trust is particularly important because it reduces perceived risk and uncertainty.
“In emerging economies, institutional trust is particularly important because it reduces perceived risk and uncertainty [12,25,26].”
From Institutional Trust, Risk-Taking, and FinTech Adoption: Evidence from an Emerging Economy (2026) · cites this paper as [26]
The Main outcome(s) section mentions trust as a consumer behavior relevant to FinTech adoption, and the Subgroup analysis section distinguishes emerging from developed markets (no page numbers provided). Neither says that institutional trust is particularly important in emerging economies or that it reduces perceived risk and uncertainty. Searches for those terms found no passage addressing that relationship. (LLM, conf=0.73)
Experimental — accuracy not yet measuredSocial trust is implied in trust studies of national-level regulatory or financial infrastructure.
“Although less frequently operationalized directly, social trust is implied in trust studies of national-level regulatory or financial infrastructure [23,26].”
From Institutional Trust, Risk-Taking, and FinTech Adoption: Evidence from an Emerging Economy (2026) · cites this paper as [26]
The Main outcome(s) section (page unavailable) links consumer trust with bank-performance indicators and regulatory alignment, but does not discuss social trust or studies of national-level regulatory or financial infrastructure. Searches for “social trust” and national regulatory or financial infrastructure found no passage addressing that implication. (LLM, conf=0.72)
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Cites
Financial inclusion and fintech: a state-of-the-art systematic literature review
Ha, D., Le, P., & Nguyen, D. K. (2025) · Financial Innovation · doi:10.1186/s40854-024-00741-0 · Cited by 110 · see citing works
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Institutional Trust, Risk-Taking, and FinTech Adoption: Evidence from an Emerging Economy
Deák, Z., & Horváth, Á. B. (2026) · FinTech · doi:10.3390/fintech5020027 · Cited by 3 · see citing works
- Authors
- Albuainain, A., & Ashby, S.
- Affiliations
- Ghent University (BE)
- Publisher
- INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols
- Published
- 2025-08-22
- OpenAlex
- W4413474855
- Semantic Scholar
- bd386a58200ccedc37b505ceb75a787dd9a718f8
- Cited by
- 6
- References
- 1
- Citations by year
- 2026: 6
- FWCI
- 2.64
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › FinTech, Crowdfunding, Digital Finance
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Economics, Econometrics and Finance › General Economics, Econometrics and Finance › Digital Transformation in Financial Services
- Keywords
- fintech adoption, consumer adoption, bank performance, barriers and facilitators, trust, digital literacy, perceived ease of use, regulatory support, bank profitability, customer retention, customer satisfaction, banking digitalization
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