The Service-Dominant Logic of Marketing
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Registry
Cites
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Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Complex social relationships embed value creation in any market.
“Complex social relationships embed value creation in any market (Lusch and Vargo 2014;Vargo, Wieland, and Akaka 2015).”
From Lateral Exchange Markets: How Social Platforms Operate in a Networked Economy (2018) · cites this paper as Lusch and Vargo 2014
Cited by
Sorted by citations
Service research priorities in a rapidly changing context
Ostrom, A. L., Parasuraman, A., Bowen, D. E., Patrício, L., & Voss, C. A. (2015) · Journal of Service Research · doi:10.1177/1094670515576315 · Cited by 1,469 · see citing works
Lateral Exchange Markets: How Social Platforms Operate in a Networked Economy
Perren, R., & Kozinets, R. V. (2018) · Journal of Marketing · doi:10.1509/jm.14.0250 · Cited by 396 · see citing works
Customer participation in services: domain, scope, and boundaries
Dong, B., & Sivakumar, K. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0524-y · Cited by 265 · see citing works
Archetypes of Service Innovation: Implications for Value Cocreation
Helkkula, A., Kowalkowski, C., & Tronvoll, B. (2018) · Journal of Service Research · doi:10.1177/1094670517746776 · Cited by 224 · see citing works
The Consumer Experience of Responsibilization: The Case of Panera Cares
Eckhardt, G. M., & Dobscha, S. (2019) · Journal of Business Ethics · doi:10.1007/s10551-018-3795-4 · Cited by 93 · see citing works
Toward a comprehensive framework of value proposition development: From strategy to implementation
Payne, A., Frow, P., Steinhoff, L., & Eggert, A. (2020) · Industrial Marketing Management · doi:10.1016/j.indmarman.2020.02.015 · Cited by 90 · see citing works
- Authors
- Lusch, R. F., & Vargo, S. L.
- Venue
- Routledge eBooks
- Publisher
- Routledge
- Published
- 2014-12-18
- OpenAlex
- W4252459496
- Cited by
- 546
- References
- 0
- Citations by year
- 2026: 30 · 2025: 52 · 2024: 49 · 2023: 48 · 2022: 56 · 2021: 55 · 2020: 53 · 2019: 27 · 2018: 46 · 2017: 38 · 2016: 43 · 2015: 16 · 2014: 11 · 2013: 7 · 2012: 5
- FWCI
- 38.14
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- Routledge eBooks (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Marketing and Advertising Strategies
- Keywords
- service-dominant logic, marketing theory, value co-creation, service marketing, customer value
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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