The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Emotion in the workplace: The new challenge for managers
Abstract
Executive Overview Emotions in workplace settings and emotional intelligence are hot topics in management today. Leading business journals such as Fortune and Harvard Business Review have featured articles on emotional intelligence. But there is more to emotions in the workplace than just emotional intelligence. The aim of this article is to acquaint managers with intriguing new research that examines both emotional intelligence and the broader issue of emotion, which has been shown to play a powerful role in workplace settings. We show that this research has a strong potential for practical application in organizations within many broad human-resource functions such as selection, performance management, and training, as well as implications for more narrow domains like customer service. We conclude that the study of emotions in organizational settings has provided new and important insights into the way in which people in organizations behave, and we offer advice for managers to enable them to develop and to maintain a positive emotional climate in their organizations.
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Citations
Cites
Emotions and leadership: The role of emotional intelligence
George, J. M. (2000) · Human Relations · doi:10.1177/0018726700538001 · Cited by 2,027
Should we delight the customer?
Rust, R. T., & Oliver, R. L. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281008 · Cited by 712
To your heart's content: a model of affective diversity in top management teams
Barsade, S. G., Ward, A. J., Turner, J. D. F., & Sonnenfeld, J. A. (2000) · Administrative Science Quarterly · doi:10.2307/2667020 · Cited by 599
Cited by
Authentic leadership development: Getting to the root of positive forms of leadership
Avolio, B. J., & Gardner, W. L. (2005) · The Leadership Quarterly · doi:10.1016/j.leaqua.2005.03.001 · Cited by 5,478
Can you see the real me? A self-based model of authentic leader and follower development
Gardner, W. L., Avolio, B. J., Luthans, F., May, D. R., & Walumbwa, F. (2005) · The Leadership Quarterly · doi:10.1016/j.leaqua.2005.03.003 · Cited by 2,232
The relation between emotional intelligence and job performance: A meta-analysis
O'Boyle, E. H., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011) · Journal of Organizational Behavior · doi:10.1002/job.714 · Cited by 1,122
Emotional intelligence, cognitive intelligence, and job performance
Côté, S., & Miners, C. T. H. (2006) · Administrative Science Quarterly · doi:10.2189/asqu.51.1.1 · Cited by 873
The case for the ability‐based model of emotional intelligence in organizational behavior
Daus, C. S., & Ashkanasy, N. M. (2005) · Journal of Organizational Behavior · doi:10.1002/job.321 · Cited by 441
Self-citation
Metadata
- Authors
- Ashkanasy, N. M., & Daus, C. S.
- Venue
- Academy of Management Perspectives
- Publisher
- Academy of Management
- Published
- 2002-02
- Volume
- 16
- Issue
- 1
- Pages
- 76-86
- ISSN
- 1558-9080 (ISSN-L)
- 1943-4529
- OpenAlex
- W2157906992
- Cited by
- 630
- References
- 3
- FWCI
- 21.63
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
