Emotional intelligence, cognitive intelligence, and job performance
Abstract
This paper examines how emotional intelligence and cognitive intelligence are associated with job performance. We develop and test a compensatory model that posits that the association between emotional intelligence and job performance becomes more positive as cognitive intelligence decreases. We report the results of a study in which employees completed tests of emotional intelligence and cognitive intelligence, and their task performance and organizational citizenship behavior were assessed by their supervisors. Hypotheses from the model were supported for task performance and organizational citizenship behavior directed at the organization, but not for organizational citizenship behavior directed at individuals. We discuss the theoretical implications and managerial ramifications of our model and findings.
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Côté and Miners (2006) found that cognitive and emotional intelligence interacted, such that EI compensated for the effect of low IQ on task performance.
“Indeed, in a recent study, Côté and Miners (2006) found that cognitive and emotional intelligence interacted, such that EI compensated for the effect of low IQ on task performance.”
From Does leadership need emotional intelligence? (2009) · cites this paper as Côté and Miners, 2006
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- Authors
- Côté, S., & Miners, C. T. H.
- Affiliations
- University of Toronto (CA)
- ORCID
- Côté, Stéphane
- Venue
- Administrative Science Quarterly
- Publisher
- SAGE Publications
- Published
- 2006-03
- Volume
- 51
- Issue
- 1
- Pages
- 1-28
- ISSN
- 0001-8392 (ISSN-L)
- 1930-3815
- OpenAlex
- W1602099217
- Cited by
- 873
- References
- 17
- Citations by year
- 2026: 38 · 2025: 23 · 2024: 42 · 2023: 43 · 2022: 37 · 2021: 34 · 2020: 89 · 2019: 46 · 2018: 40 · 2017: 43 · 2016: 50 · 2015: 48 · 2014: 55 · 2013: 53 · 2012: 49
- FWCI
- 33.23
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Administrative Science Quarterly (publishedVersion, public-domain)
- Topics
- Social Sciences › Psychology › Social Psychology › Emotional Intelligence and Performance
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › AI and HR Technologies
- Keywords
- emotional intelligence, cognitive intelligence, employee performance, task performance, organizational citizenship behavior, compensatory model
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