The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
Trust: The Connecting Link between Organizational Theory and Philosophical Ethics
Abstract
Numerous researchers have proposed that trust is essential for understanding interpersonal and group behavior, managerial effectiveness, economic exchange and social or political stability, yet according to a majority of these scholars, this concept has never been precisely defined. This article reviews definitions from various approaches within organizational theory, examines the consistencies and differences, and proposes that trust is based upon an underlying assumption of an implicit moral duty. This moral duty—an anomaly in much of organizational theory—has made a precise definition problematic. Trust also is examined from philosophical ethics, and a synthesis of the organizational and philosophical definitions that emphasizes an explicit sense of moral duty and is based upon accepted ethical principles of analysis is proposed. This new definition has the potential to combine research from the two fields of study in important areas of inquiry.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Citations
Cites
Lewis, J. D., & Weigert, A. (1985) · Social Forces · doi:10.2307/2578601 · Cited by 4,163
Deutsch, M. (1958) · Journal of Conflict Resolution · doi:10.1177/002200275800200401 · Cited by 2,077
Cited by
Sorted by citations
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715
E-commerce: the role of familiarity and trust.
Gefen, D. (2000) · Omega · doi:10.1016/s0305-0483(00)00021-9 · Cited by 3,529
Harrison McKnight, D., Choudhury, V., & Kacmar, C. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00020-3 · Cited by 2,164
Gefen, D., & Straub, D. W. (2004) · Omega · doi:10.1016/j.omega.2004.01.006 · Cited by 2,025
Some antecedents and effects of trust in virtual communities
Ridings, C. M., Gefen, D., & Arinze, B. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00021-5 · Cited by 1,423
Trust and e-commerce: a study of consumer perceptions
Corbitt, B. J., Thanasankit, T., & Yi, H. (2003) · Electronic Commerce Research and Applications · doi:10.1016/s1567-4223(03)00024-3 · Cited by 1,069
Inexperience and experience with online stores: the importance of TAM and trust
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · IEEE Transactions on Engineering Management · doi:10.1109/tem.2003.817277 · Cited by 965
Wu, I.-L., & Chen, J.-L. (2005) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2005.03.003 · Cited by 879
Beldad, A., de Jong, M., & Steehouder, M. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.013 · Cited by 754
Trust and Distrust Definitions: One Bite at a Time
Harrison McKnight, D., & Chervany, N. L. (2001) · Lecture Notes in Computer Science · doi:10.1007/3-540-45547-7_3 · Cited by 747
Hur, W.-M., Kim, H., & Woo, J. (2014) · Journal of Business Ethics · doi:10.1007/s10551-013-1910-0 · Cited by 538
Barczak, G., Lassk, F., & Mulki, J. (2010) · Creativity and Innovation Management · doi:10.1111/j.1467-8691.2010.00574.x · Cited by 479
Tanis, M., & Postmes, T. (2005) · European Journal of Social Psychology · doi:10.1002/ejsp.256 · Cited by 431
Grayson, K., Johnson, D., & Chen, D.-F. R. (2008) · Journal of Marketing Research · doi:10.1509/jmkr.45.2.241 · Cited by 234
Interpersonal trust in cross-functional, geographically distributed work: A longitudinal study
Zolin, R., Hinds, P. J., Fruchter, R., & Levitt, R. E. (2004) · Information and Organization · doi:10.1016/j.infoandorg.2003.09.002 · Cited by 228
How to Evaluate Trust in AI-Assisted Decision Making? A Survey of Empirical Methodologies
Vereschak, O., Bailly, G., & Caramiaux, B. (2021) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3476068 · Cited by 229
Interpersonal Traits, Complementarity, and Trust in Virtual Collaboration
BROWN, H. G., POOLE, M. S., & RODGERS, T. L. (2004) · Journal of Management Information Systems · doi:10.1080/07421222.2004.11045785 · Cited by 209
Donor Trust and Relationship Commitment in the U.K. Charity Sector: The Impact on Behavior
Sargeant, A., & Lee, S. (2004) · Nonprofit and Voluntary Sector Quarterly · doi:10.1177/0899764004263321 · Cited by 206
The relationship between website quality, trust and price premiums at online auctions
Gregg, D. G., & Walczak, S. (2010) · Electronic Commerce Research · doi:10.1007/s10660-010-9044-2 · Cited by 208
What Explains Teachers’ Trust in AI in Education Across Six Countries?
Viberg, O., Cukurova, M., Feldman-Maggor, Y., Alexandron, G., Shirai, S., Kanemune, S., Wasson, B., Tømte, C., Spikol, D., Milrad, M., et al. (2025) · International Journal of Artificial Intelligence in Education · doi:10.1007/s40593-024-00433-x · Cited by 179
Leonidou, L. C., Kvasova, O., Leonidou, C. N., & Chari, S. (2013) · Journal of Business Ethics · doi:10.1007/s10551-012-1267-9 · Cited by 138
Huang, P., Tafti, A., & Mithas, S. (2018) · MIS Quarterly · doi:10.25300/misq/2018/13490 · Cited by 133
Ethics and the Auditing Culture: Rethinking the Foundation of Accounting and Auditing
Satava, D., Caldwell, C., & Richards, L. (2006) · Journal of Business Ethics · doi:10.1007/s10551-005-0556-y · Cited by 118
Tomaselli, G., Buttigieg, S. C., Rosano, A., Cassar, M., & Grima, G. (2020) · Frontiers in Public Health · doi:10.3389/fpubh.2020.00044 · Cited by 95
Trust Evolvement in Hybrid Team Collaboration: A Longitudinal Case Study
Cheng, X., Yin, G., Azadegan, A., & Kolfschoten, G. (2016) · Group Decision and Negotiation · doi:10.1007/s10726-015-9442-x · Cited by 87
Tang, J., & Liu, H. (2015) · Synthesis Lectures on Information Security, Privacy, and Trust · doi:10.2200/s00657ed1v01y201507spt013 · Cited by 53
A Model of the Relationship among Consumer Trust, Web Design and User Attributes
Zhang, X., Prybutok, V. R., Ryan, S., & Pavur, R. (2009) · Journal of Organizational and End User Computing · doi:10.4018/joeuc.2009040103 · Cited by 32
Trust in political-administrative relations: The case of local authorities in norway and tanzania
Jacobsen, D. I. (1999) · World Development · doi:10.1016/s0305-750x(99)00032-7 · Cited by 31
Metadata
- Authors
- Hosmer, L. T.
- Affiliations
- University of Michigan (US)
- Corresponding author
- Hosmer, Larue Tone
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1995-04
- Volume
- 20
- Issue
- 2
- Pages
- 379
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2129125364
- Cited by
- 2,323
- References
- 2
- Citations by year
- 2026: 49 · 2025: 44 · 2024: 47 · 2023: 78 · 2022: 89 · 2021: 91 · 2020: 85 · 2019: 93 · 2018: 95 · 2017: 98 · 2016: 86 · 2015: 108 · 2014: 125 · 2013: 113 · 2012: 112
- FWCI
- 124.39
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Review (publishedVersion)
- DigitalGeorgetown (Georgetown University Library) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Ethics in Business and Education
- Social Sciences › Sociology and Political Science › Social Capital and Networks
- Social Sciences › Sociology and Political Science › Social Power and Status Dynamics
- Keywords
- trust, moral obligation, organizational theory, philosophy of ethics, ethical principles, interpersonal behavior, group behavior, management effectiveness, economic exchange, social stability
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review