The DOI matches its Crossref record; 87 of the 87 references it cites were found in a registry or an index.
Emotional Capability, Emotional Intelligence, and Radical Change
Abstract
I present a multilevel theory of emotion and change, which focuses on attributes of emotional intelligence at the individual level and emotional capability at the organizational level. Emotional intelligence facilitates individual adaptation and change, and emotional capability increases the likelihood for organizations to realize radical change. I also present a mesolevel framework relating emotion-attending behaviors to three dynamics of change: receptivity, mobilization, and learning. These behaviors, which I term emotional dynamics, constitute the organization's emotional capability.
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Paradoxical thinking requires a firm to have the ability to avoid negative emotional responses to the tensions inherent with viewing stakeholder networks as continuous multiplicities, to remain calm and even in the face of tensions (Huy 1999).”
From Stakeholder marketing: theoretical foundations and required capabilities (2015) · cites this paper as Huy 1999
Citations
Cites
The Structure of Scientific Revolutions
Kuhn, T. S., & Schlegel, R. (1963) · Physics Today · doi:10.1063/1.3050879 · Cited by 35,538
A Theory of Cognitive Dissonance
Festinger, L. (1957) · doi:10.1515/9781503620766 · Cited by 24,241
(1993) · Journal of the American Dietetic Association · doi:10.1016/0002-8223(93)91697-o · Cited by 18,452
A Theory of Cognitive Dissonance
Morvan, C., & O’Connor, A. (2017) · Macat Library eBooks · doi:10.4324/9781912282432 · Cited by 18,284
Organizational culture and leadership
(1993) · Long Range Planning · doi:10.1016/0024-6301(93)90120-5 · Cited by 16,530
Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.
Tullock, G., & Hirschman, A. O. H. (1970) · The Journal of Finance · doi:10.2307/2325604 · Cited by 11,199
Research in Organizational Behavior
Hammer, E. R., Cummings, L. L., & Staw, B. M. (1984) · Academy of Management Review · doi:10.2307/258300 · Cited by 11,176
(1969) · Virtual Defense Library (Ministerio de Defensa) · Cited by 10,735
(1994) · DigitalGeorgetown (Georgetown University Library) · Cited by 10,542
Salovey, P., & Mayer, J. D. (1990) · Imagination, Cognition and Personality · doi:10.2190/dugg-p24e-52wk-6cdg · Cited by 10,484
Cited by
Sorted by citations
Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams
Williams, T. A., Gruber, D. A., Sutcliffe, K. M., Shepherd, D. A., & Zhao, E. Y. (2017) · Academy of Management Annals · doi:10.5465/annals.2015.0134 · Cited by 1,945
Toward a Theory of Paradox: A Dynamic equilibrium Model of Organizing
Smith, W. K., & Lewis, M. W. (2011) · Academy of Management Review · doi:10.5465/amr.2009.0223 · Cited by 1,631
Emotional intelligence in the workplace: a critical review
Zeidner, M., Matthews, G., & Roberts, R. D. (2004) · Applied Psychology · doi:10.1111/j.1464-0597.2004.00176.x · Cited by 740
Explaining Compassion Organizing
Dutton, J. E., Worline, M. C., Frost, P. J., & Lilius, J. (2006) · Administrative Science Quarterly · doi:10.2189/asqu.51.1.59 · Cited by 714
Compassion in Organizational Life
Kanov, J. M., Maitlis, S., Worline, M. C., Dutton, J. E., Frost, P. J., & Lilius, J. M. (2004) · American Behavioral Scientist · doi:10.1177/0002764203260211 · Cited by 671
Rubin, R. S., Munz, D. C., & Bommer, W. H. (2005) · Academy of Management Journal · doi:10.5465/amj.2005.18803926 · Cited by 576
Managing Emotions During Team Problem Solving: Emotional Intelligence and Conflict Resolution
Jordan, P. J., & Troth, A. C. (2004) · Human Performance · doi:10.1207/s15327043hup1702_4 · Cited by 549
Stakeholder marketing: theoretical foundations and required capabilities
Hillebrand, B., Driessen, P. H., & Koll, O. (2015) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-015-0424-y · Cited by 257
Emotional intelligence, leadership, and work teams: A hybrid literature review.
Coronado-Maldonado, I., & Benítez-Márquez, M.-D. (2023) · Heliyon · doi:10.1016/j.heliyon.2023.e20356 · Cited by 449
A Blessing and a Curse: How CEOs’ Trait Empathy Affects Their Management of Organizational Crises
König, A., Graf-Vlachy, L., Bundy, J., & Little, L. M. (2020) · Academy of Management Review · doi:10.5465/amr.2017.0387 · Cited by 237
Emotional Intelligence and Conflict Resolution: Implications for Human Resource Development
Jordan, P. J., & Troth, A. C. (2002) · Advances in Developing Human Resources · doi:10.1177/1523422302004001005 · Cited by 205
Miao, C., Humphrey, R. H., & Qian, S. (2018) · Journal of World Business · doi:10.1016/j.jwb.2018.01.003 · Cited by 201
Change fatigue: Development and initial validation of a new measure
Bernerth, J. B., Walker, H. J., & Harris, S. G. (2011) · Work & Stress · doi:10.1080/02678373.2011.634280 · Cited by 183
Internal Versus External Control of Reinforcement: A Review of the Locus of Control Construct
Kormanik, M. B., & Rocco, T. S. (2009) · Human Resource Development Review · doi:10.1177/1534484309342080 · Cited by 111
Hoemann, K., Nielson, C., Yuen, A., Gurera, J. W., Quigley, K. S., & Barrett, L. F. (2021) · Psychological Bulletin · doi:10.1037/bul0000327 · Cited by 83
Emotional intelligence of leaders: a profile of top executives
Stein, S. J., Papadogiannis, P., Yip, J. A., & Sitarenios, G. (2009) · Leadership & Organization Development Journal · doi:10.1108/01437730910927115 · Cited by 76
How emotional is transformational leadership really?: Some suggestions for a necessary extension
Küpers, W., & Weibler, J. (2006) · Leadership & Organization Development Journal · doi:10.1108/01437730610677972 · Cited by 72
Dans le secret des comités de direction, le rôle des émotions: proposition d'un modèle théorique
Haag, C., & Laroche, H. (2009) · M@n@gement · doi:10.3917/mana.122.0082 · Cited by 34
Intra-team conflict: the moderating effect of emotional self-leadership
Flores, H. R., Jiang, X., & Manz, C. C. (2018) · International Journal of Conflict Management · doi:10.1108/ijcma-07-2017-0065 · Cited by 30
Metadata
- Authors
- Huy, Q. N.
- Affiliations
- INSEAD (FR)
- Corresponding author
- Huy, Quy Nguyen
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1999-04
- Volume
- 24
- Issue
- 2
- Pages
- 325
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2036497086
- Cited by
- 926
- References
- 87
- Citations by year
- 2026: 14 · 2025: 19 · 2024: 17 · 2023: 38 · 2022: 34 · 2021: 42 · 2020: 63 · 2019: 31 · 2018: 35 · 2017: 69 · 2016: 45 · 2015: 54 · 2014: 41 · 2013: 39 · 2012: 40
- FWCI
- 21.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Review (publishedVersion)
- OpenGrey (Institut de l'Information Scientifique et Technique) (submittedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Emotional Intelligence and Performance
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Change and Leadership
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Change
- Keywords
- emotional intelligence, emotional competence, radical organizational change, emotional dynamics, receptivity, mobilization, organizational learning, individual adaptation
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
