The DOI matches its Crossref record; 87 of the 87 references it cites were found in a registry or an index.
Emotional Capability, Emotional Intelligence, and Radical Change
Abstract
I present a multilevel theory of emotion and change, which focuses on attributes of emotional intelligence at the individual level and emotional capability at the organizational level. Emotional intelligence facilitates individual adaptation and change, and emotional capability increases the likelihood for organizations to realize radical change. I also present a mesolevel framework relating emotion-attending behaviors to three dynamics of change: receptivity, mobilization, and learning. These behaviors, which I term emotional dynamics, constitute the organization's emotional capability.
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“Paradoxical thinking requires a firm to have the ability to avoid negative emotional responses to the tensions inherent with viewing stakeholder networks as continuous multiplicities, to remain calm and even in the face of tensions (Huy 1999).”
From Stakeholder marketing: theoretical foundations and required capabilities (2015) · cites this paper as Huy 1999
Citations
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Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams
Williams, T. A., Gruber, D. A., Sutcliffe, K. M., Shepherd, D. A., & Zhao, E. Y. (2017) · Academy of Management Annals · doi:10.5465/annals.2015.0134 · Cited by 1,945
Toward a Theory of Paradox: A Dynamic equilibrium Model of Organizing
Smith, W. K., & Lewis, M. W. (2011) · Academy of Management Review · doi:10.5465/amr.2009.0223 · Cited by 1,631
Emotional intelligence in the workplace: a critical review
Zeidner, M., Matthews, G., & Roberts, R. D. (2004) · Applied Psychology · doi:10.1111/j.1464-0597.2004.00176.x · Cited by 740
Explaining Compassion Organizing
Dutton, J. E., Worline, M. C., Frost, P. J., & Lilius, J. (2006) · Administrative Science Quarterly · doi:10.2189/asqu.51.1.59 · Cited by 714
Compassion in Organizational Life
Kanov, J. M., Maitlis, S., Worline, M. C., Dutton, J. E., Frost, P. J., & Lilius, J. M. (2004) · American Behavioral Scientist · doi:10.1177/0002764203260211 · Cited by 671
Metadata
- Authors
- Huy, Q. N.
- Affiliations
- INSEAD (FR)
- Corresponding author
- Huy, Quy Nguyen
- Venue
- The Academy of Management Review
- Publisher
- Academy of Management
- Published
- 1999-04
- Volume
- 24
- Issue
- 2
- Pages
- 325
- ISSN
- 0363-7425 (ISSN-L)
- OpenAlex
- W2036497086
- Cited by
- 926
- References
- 87
- Citations by year
- 2026: 14 · 2025: 19 · 2024: 17 · 2023: 38 · 2022: 34 · 2021: 42 · 2020: 63 · 2019: 31 · 2018: 35 · 2017: 69 · 2016: 45 · 2015: 54 · 2014: 41 · 2013: 39 · 2012: 40
- FWCI
- 21.68
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Academy of Management Review (publishedVersion)
- OpenGrey (Institut de l'Information Scientifique et Technique) (submittedVersion)
- Topics
- Social Sciences › Psychology › Social Psychology › Emotional Intelligence and Performance
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Change and Leadership
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Change
- Keywords
- emotional intelligence, emotional competence, radical organizational change, emotional dynamics, receptivity, mobilization, organizational learning, individual adaptation
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