The DOI matches its Crossref record; 37 of the 37 references it cites were found in a registry or an index.
The internet as a setting for mental health service utilisation by young people
Abstract
OBJECTIVE: To explore patterns of internet use by young people in Australia and assess the usefulness of online resources for mental health problems, exploring functionality that may be relevant in the development of online mental health services. DESIGN AND PARTICIPANTS: Cross-sectional survey of a nationally representative sample of young people (2000 randomly selected participants aged 12-25 years), via telephone interview, conducted in January-March 2008. MAIN OUTCOME MEASURES: Patterns of internet use including type of use, social networking, sources of information about mental health, alcohol or other substance use problems and levels of satisfaction with the information, and type of information accessed via websites. RESULTS: Young people reported using the internet to connect with other young people (76.9%; 1464/1905) and to seek information about a mental health problem, regardless of whether they had a problem themselves (38.8%; 735/1894). Twenty per cent of young people (398/1990) had personally experienced a mental health problem in the previous 5 years; when these people were asked about sources of information used for this problem, 30.8% (70/227) reported searching the internet. Patterns of internet use and types of resources used differed by age and sex. CONCLUSION: Our findings suggest that technology is important in the everyday lives of young people, and online mental health services that encompass promotion and prevention activities should include a variety of resources that appeal to all ages and both sexes, such as "question and answer" forums and email.
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“Young people report feeling more comfortable discussing sensitive and personal issues in the relative anonymity of an online context and use the internet as a major source of mental health information (14, 15).”
From What Works and What Doesn’t Work? A Systematic Review of Digital Mental Health Interventions for Depression and Anxiety in Young People (2019) · cites this paper as [14]
In the citing paper
“Young people report feeling more comfortable discussing sensitive and personal issues in the relative anonymity of an online context and use the internet as a major source of mental health information (14, 15).”
From What Works and What Doesn’t Work? A Systematic Review of Digital Mental Health Interventions for Depression and Anxiety in Young People (2019) · cites this paper as [14]
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Building a Positive Institution
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“However, with the rapid growth of social media technologies, the younger generation, which has been lauded as the “digital native generation” [8], is always the recipient of first-hand health messages [9,10].”
BackgroundNdungu, J., Ngcobo-Sithole, M. B., & Gibbs, A. (2022) · Health Education Research · doi:10.1093/her/cyac008 · Cited by 5
Rush, S. C., Wheeler, J., & Partridge, A. (2014) · International Journal of Emergency Management · doi:10.1504/ijem.2014.066481 · Cited by 5
“Similarly, asynchronous and synchronous counselling and support via social media, e-mail, video conferencing, and self-directed programs have been successfully used for a variety of mental health concerns for adolescents (Burns et al., 2010; Cavanaugh and Clark, 2007; Efstathiou, 2009; Horgan and Sweeney, 2010).”
BackgroundGamification and Retention in Mental Health Apps
Nagvanshi, S., Munshi, A., & Bhatnagar, S. (2025) · IGI Global eBooks · doi:10.4018/979-8-3693-8886-0.ch011 · Cited by 4
Vila, A., Romero‐Moreno, R., Nogales‐González, C., Ritchey, A. J., & Ardoy‐Cuadros, J. (2024) · Health Expectations · doi:10.1111/hex.70004 · Cited by 4
“At-titudes At-titudes towards e ‐ mental health interventions seem to be mainly positive [28 – 33].”
BackgroundInsights into adolescent well‐being from computerised analysis of written language
Shearer, N., Gillespie, A. N., Olds, T., Mensah, F. K., Edwards, B., Fernando, J. W., Wang, Y., Wake, M. A., & Lycett, K. (2021) · Acta Paediatrica · doi:10.1111/apa.15813 · Cited by 4
“6 At the population level, health professionals and researchers often rely on self-reported 8 screening measures to assess wellbeing.(7) However, such measures often ask overt questions 9 about symptoms of anxiety and depression and issues such as bullying that some children may 10 not openly share.”
BackgroundMcCulloch, K., Murray, K. E., & Cassidy, E. (2022) · Journal of Homosexuality · doi:10.1080/00918369.2022.2060057 · Cited by 4
“Reasons for this include its increased anonymity, instantaneous information provision, as well as the elimination of geographical barriers (Burns et al., 2010; Stephens-Reicher et al., 2011).”
BackgroundAugmenting Online Mental Health Support Services
Calvo, R. A., Hussain, M., Milne, D., Nordbo, K., Hickie, I. B., & Danckwerts, P. (2016) · Advances in psychology, mental health, and behavioral studies (APMHBS) book series · doi:10.4018/978-1-4666-9986-1.ch004 · Cited by 4
Young People, Social Media and Health
Goodyear, V. A. (2022) · Routledge eBooks · doi:10.4324/9781003256021-10 · Cited by 4
The Use of Telephone Help-lines by Lonely Children and Adolescents
Campbell, M. A. (2015) · The Open Psychology Journal · doi:10.2174/1874350101508010133 · Cited by 4
“Additionally, 21% of 12-17-year-olds say they have specifically searched the internet for information to help themselves [54].”
BackgroundKatsiroumpa, A., Konstantakopoulou, O., Moisoglou, I., Gallos, P., Galani, O., Lialiou, P., Tsiachri, M., & Galanis, P. (2025) · Healthcare · doi:10.3390/healthcare13243269 · Cited by 9
“Moreover, young adults have demonstrated high levels of satisfaction with digital mental health resources, suggesting that chatbot-based interventions may be both accessible and appealing to this population [16].”
Stjernswärd, S. (2014) · Informatics for Health and Social Care · doi:10.3109/17538157.2014.907805 · Cited by 3
“As shown by previous research, adapted e-health interventions may be a viable way of reaching out to vulnerable targets, such as young men (27,31).”
BackgroundMethodInfluentialBridgwater, M. A., Petti, E., Savill, M., Oh, H. Y., Lucas, K., Nguyen, T., Schiffman, J. E., & Karcher, N. R. (2025) · Schizophrenia Research · doi:10.1016/j.schres.2025.07.021 · Cited by 3
Preferencias en el formato de cuestionarios y en el uso de Internet en escolares
Rajmil, L., Robles, N., Murillo, M., Rodríguez-Arjona, D., Azuara, M., Ballester, A., & Codina, F. (2014) · Anales de Pediatría · doi:10.1016/j.anpedi.2014.07.017 · Cited by 3
“El 42,4% (IC 95%: 38,7-46,0) de los participantes declararon su preferencia por la versión web, el 36,9% (33,3-40,4) se declararon indiferentes, mientras que el 20,6% (17,6-23,6) prefirieron la versión en papel (tabla 2).”
InfluentialTucker, R. P., Haydel, R., Zielinski, M. H., & Niederkrotenthaler, T. (2020) · Journal of American College Health · doi:10.1080/07448481.2020.1767110 · Cited by 3
“that people are more likely to disclose personal struggles to an online expert.(9,10) Online suicide screening and online”
BackgroundProducing a new website for a paediatric liaison mental health team with our service users
Adams, A., Davies, V., & Stubbs, B. (2020) · BMJ Open Quality · doi:10.1136/bmjoq-2020-001128 · Cited by 3
Rassy, J., Tribble, D. S., Bonin, J., Mathieu, L., & Michaud, C. (2015) · Recherche en soins infirmiers · doi:10.3917/rsi.120.0078 · Cited by 3
“En Australie, 28,8 % des jeunes de 15 à 25 ans rapportent avoir utilisé l’Internet pour des problèmes de santé mentale, dont des idées suicidaires (6).”
BackgroundLaws, T. A., & Fiedler, B. (2013) · Adelaide Research & Scholarship (AR&S) (University of Adelaide) · Cited by 3
Opportunities for Technology in Promoting Resilience and Well-Being in Schools
Burns, J. M., & Weinberg, M. K. (2017) · Springer eBooks · doi:10.1007/978-3-319-56889-8_3 · Cited by 3
Kim, H., Kim, M., Heo, J.-I., Lee, S., Kim, H., & Jung, D. (2025) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/3706599.3719698 · Cited by 2
Chauke, T. A., & Kakuru, D. M. (2025) · SAGE Open · doi:10.1177/21582440251378173 · Cited by 2
“Notable empirical research demonstrates that this method of intervention is effective in reducing concerns related to alcohol and substance usage among people aged 12 to 25 (Burns et al., 2010).”
Digital transformation in healthcare
Masoud, R. (2022) · International Journal of Scientific and Research Publications · doi:10.29322/ijsrp.12.07.2022.p12744 · Cited by 4
A Digital Mental Health Intervention for Children and Parents Using a User-Centred Design
Mahlous, A. R., & Okkali, B. (2022) · Advances in Human-Computer Interaction · doi:10.1155/2022/4322177 · Cited by 3
Colbeth, H., Goldman-Mellor, S. J., Eisen, E. A., Neumann, K., Catalano, R. A., & Riddell, C. A. (2024) · SSM - Mental Health · doi:10.1016/j.ssmmh.2024.100316 · Cited by 2
“It is seen as more confidential and less stigmatizing than seeking care from a mental health professional (Burns et al., 2010).”
BackgroundThe Collaboration for Young People, T. A. W. (2011) · Australasian Psychiatry · doi:10.3109/10398562.2011.583043 · Cited by 2
Using e-Mental Health Services for the Benefit of Consumers in Saudi Arabia
Binhadyan, B., Peszynski, K. J., & Wickramasinghe, N. S. (2016) · Healthcare delivery in the information age · doi:10.1007/978-3-319-25973-4_20 · Cited by 2
Binhadyan, B., & Wickramasinghe, N. S. (2015) · Advances in healthcare information systems and administration book series · doi:10.4018/978-1-4666-9446-0.ch005 · Cited by 2
The Effect of e-Mental Health Services on Saudi General Mental Health
Binhadyan, B., Peszynki, K., & Wickramasinghe, N. S. (2015) · RMIT Research Repository (RMIT University Library) · Cited by 2
¿Que pueden aportar actualmente las nuevas tecnologías al trastorno bipolar?
Sierra, P., Gallach, E., Echevarría, H., García‐Blanco, A., & Livianos, L. (2016) · Revista de Psicopatología y Psicología Clínica · doi:10.5944/rppc.vol.21.num.1.2016.16373 · Cited by 3
Metadata
- Authors
- Burns, J. M., Davenport, T. A., Durkin, L. A., Luscombe, G. M., & Hickie, I. B.
- Affiliations
- The University of Melbourne (AU)
- The University of Sydney (AU)
- Inspire Foundation, Sydney, NSW.
- Corresponding author
- Burns, Jane M
- Venue
- Medical Journal of Australia
- Publisher
- Wiley
- Published
- 2010-06
- Volume
- 192
- Issue
- S11
- Pages
- S22-6
- ISSN
- 0025-729X (ISSN-L)
- 1326-5377
- OpenAlex
- W2427563253
- Cited by
- 257
- References
- 37
- Citations by year
- 2026: 6 · 2025: 15 · 2024: 14 · 2023: 16 · 2022: 22 · 2021: 17 · 2020: 17 · 2019: 19 · 2018: 15 · 2017: 17 · 2016: 25 · 2015: 24 · 2014: 23 · 2013: 10 · 2012: 7
- FWCI
- 15.34
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- Locations
- The Medical Journal of Australia (publishedVersion)
- PubMed (publishedVersion)
- Funders
- University of Sydney
- Topics
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Health Sciences › Medicine › Psychiatry and Mental health › Mental Health Treatment and Access
- Social Sciences › Sociology and Political Science › Impact of Technology on Adolescents
- Keywords
- internet use, youth, mental health service utilization, online mental health services, mental health information seeking, social networking, age and sex differences, mental health promotion and prevention
- MeSH terms
- Adolescent, Adolescent Behavior, Adult, Age Factors, Australia, Child, Cross-Sectional Studies, Humans, Interviews as Topic, Mental Health Services, Patient Acceptance of Health Care, Sex Factors, Social Support, Internet, Young Adult
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