The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process
Abstract
We investigate consumer preference for online versus offline purchasing of a complex service (home mortgage), across the three stages of purchasing, namely, pre-purchase, purchase, and post-purchase. Our analysis of data from 300 consumers shows that (1) the offline channel is generally preferred over the online channel across all the stages, and (2) the channel usage intention in a particular stage is moderated by the consumer's Internet experience. Specifically, in both the pre- and post-purchase stages, the usage intention for the online channel is higher when consumers have more favorable Internet experience. In the purchase stage, consumers prefer the offline channel over the online channel, regardless of their Internet experience. Furthermore, we find that the drivers of channel preference are substantially different across the three buying stages due to (in)congruities between channel benefits desired and channel capabilities offered.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
The Framing of Decisions and the Psychology of Choice
Tversky, A., & Kahneman, D. (1981) · Science · doi:10.1126/science.7455683 · Cited by 18,497
Folkman, S., & Lazarus, R. S. (1985) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.48.1.150 · Cited by 4,845
Payne, J. W., Bettman, J. R., & Johnson, E. J. (1993) · doi:10.1017/cbo9781139173933 · Cited by 3,487
Exploring the implications of the Internet for consumer marketing
Peterson, R. A., Balasubramanian, S., & Bronnenberg, B. J. (1997) · Journal of the Academy of Marketing Science · doi:10.1177/0092070397254005 · Cited by 1,373
Carnevale, P. J. D., & Isen, A. M. (1986) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(86)90041-5 · Cited by 751
Comparing Consumers’ Recall of Prepurchase and Postpurchase Product Evaluation Experiences
Gardial, S. F., Clemons, D. S., Woodruff, R. B., Schumann, D. W., & Burns, M. J. (1994) · Journal of Consumer Research · doi:10.1086/209369 · Cited by 392
Effects of interruptions on consumer online decision processes
Xia, L., & Sudharshan, D. (2002) · Journal of Consumer Psychology · doi:10.1207/s15327663jcp1203_08 · Cited by 98
Cited by
The moderating effect of customer perceived value on online shopping behaviour
Hsin Chang, H., & Wang, H. (2011) · Online Information Review · doi:10.1108/14684521111151414 · Cited by 398
Adoption of in-store mobile payment: Are perceived risk and convenience the only drivers?
de Kerviler, G., Demoulin, N. T. M., & Zidda, P. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.04.011 · Cited by 374
Practice Prize Paper—Marketing's Profit Impact: Quantifying Online and Off-line Funnel Progression
Wiesel, T., Pauwels, K., & Arts, J. (2011) · Marketing Science · doi:10.1287/mksc.1100.0612 · Cited by 207
Metadata
- Authors
- Frambach, R. T., Roest, H. C. A., & Krishnan, T. V.
- Venue
- Journal of Interactive Marketing
- Publisher
- SAGE Publications
- Published
- 2007-05
- Volume
- 21
- Issue
- 2
- Pages
- 26-41
- ISSN
- 1094-9968 (ISSN-L)
- 1520-6653
- OpenAlex
- W2119107916
- Cited by
- 282
- References
- 7
- FWCI
- 29.37
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process. https://app.cochat.ai/papers/10.1002/dir.20079
- The paper
- Frambach, R. T., Roest, H. C. A., & Krishnan, T. V. (2007). The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process. Journal of Interactive Marketing. https://doi.org/10.1002/dir.20079
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
