The DOI matches its Crossref record; 10 of the 10 references it cites were found in a registry or an index.
A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit
Abstract
The present longitudinal study explored the association between emotion regulation, defined as the conscious manipulation of one's public displays of emotion, and job satisfaction and intentions to quit. We predicted, based on an emotional dissonance model, that the suppression of unpleasant emotions decreases job satisfaction and increases intentions to quit. We propose a social interaction model that predicts that the amplification of pleasant emotions increases job satisfaction and decreases intentions to quit by improving the quality of interpersonal encounters at work. Data from 111 workers were gathered at two time points separated by four weeks. Advantages of the design included the use of longitudinal data and the statistical control for several personality, job, and demographic factors. Longitudinal regression analyses and tests of mediation revealed that, as predicted, (a) the suppression of unpleasant emotions decreases job satisfaction, which in turn increases intentions to quit, and (b) the amplification of pleasant emotions increases job satisfaction. Applied implications are discussed and suggestions for future research are offered. Copyright © 2002 John Wiley & Sons, Ltd.
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Cites
An argument for basic emotions
Ekman, P. (1992) · Cognition and Emotion · doi:10.1080/02699939208411068 · Cited by 9,646
Gross, J. J. (1998) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.74.1.224 · Cited by 4,671 · cited 5×
“Also, laboratory experiments showed that the suppression of displays of emotion while watching emotionally laden movies, which creates emotional dissonance, increases some physiological indicators of strain (e.g., Gross, 1998; Gross & Levenson, 1993).”
BackgroundInfluentialAffective style and affective disorders: Perspectives from affective neuroscience
Davidson, R. J. (1998) · Cognition & Emotion · doi:10.1080/026999398379628 · Cited by 1,496
SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.
Pugh, S. D. (2001) · Academy of Management Journal · doi:10.2307/3069445 · Cited by 1,393 · cited 5×
“Past research shows that individuals respond favorably to others' displays of pleasant emotions (Clark et al., 1996; Harker & Keltner, 2001; Pugh, 2001).”
BackgroundInfluentialEmotional suppression: Physiology, self-report, and expressive behavior.
Gross, J. J., & Levenson, R. W. (1993) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.64.6.970 · Cited by 1,262
Zapf, D., Dormann, C., & Frese, M. (1996) · Journal of Occupational Health Psychology · doi:10.1037/1076-8998.1.2.145 · Cited by 1,174 · cited 4×
“Another advantage of the design of the present study is that concerns about third variables producing spurious associations (Cook & Campbell, 1979) were alleviated by (a) collecting data longitudinally and conducting hierarchical regression analyses with lagged effects (Pedhazur, 1982; Zapf, Dormann, & Frese, 1996 ) a…”
BackgroundMethodInfluentialMood and emotions in small groups and work teams
Kelly, J. R., & Barsade, S. G. (2001) · Organizational Behavior and Human Decision Processes · doi:10.1006/obhd.2001.2974 · Cited by 1,011
Emotion, Social Function, and Psychopathology
Keltner, D., & Kring, A. M. (1998) · Review of General Psychology · doi:10.1037/1089-2680.2.3.320 · Cited by 773
Keltner, D., & Bonanno, G. A. (1997) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.73.4.687 · Cited by 498
Zuckerman, M., Klorman, R., Larrance, D. T., & Spiegel, N. H. (1981) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.41.5.929 · Cited by 154
Cited by
Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.2.438 · Cited by 1,948
Hülsheger, U. R., Alberts, H. J. E. M., Feinholdt, A., & Lang, J. W. B. (2013) · Journal of Applied Psychology · doi:10.1037/a0031313 · Cited by 1,433
7 Emotion in Organizations: A Review and Theoretical Integration
Elfenbein, H. A. (2007) · Academy of Management Annals · doi:10.5465/078559812 · Cited by 1,035
A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain
CÔTÉ, S. (2005) · Academy of Management Review · doi:10.5465/amr.2005.17293692 · Cited by 669
Self-citationEmotional Labor at a Crossroads: Where Do We Go from Here?
Grandey, A. A., & Gabriel, A. S. (2015) · Annual Review of Organizational Psychology and Organizational Behavior · doi:10.1146/annurev-orgpsych-032414-111400 · Cited by 664
Metadata
- Authors
- Côté, S., & Morgan, L. M.
- Venue
- Journal of Organizational Behavior
- Publisher
- Wiley
- Published
- 2002-11-19
- Volume
- 23
- Issue
- 8
- Pages
- 947-962
- ISSN
- 0894-3796 (ISSN-L)
- 1099-1379
- OpenAlex
- W1993350349
- Cited by
- 488
- References
- 10
- FWCI
- 15.62
- Type
- journal article
- Language
- en
- Open access
- closed
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