Building Personal and Professional Resources of Resilience and Agility in the Healthcare Workplace
Abstract
This article describes the rationale, implementation and results of a pilot study evaluating the personal and organizational impact of an educational intervention on the stress of health team members. The compelling imperative for the project was to find a positive and effective way to address the documented stress levels of healthcare workers. Pilot study of oncology staff (n=29) and healthcare leaders (n=15) exploring the impact of a positive coping approach on Personal and Organizational Quality Assessment-Revised (POQA-R) scores at baseline and 7 months using paired t-tests. Personal and organizational indicators of stress decreased in the expected directions in both groups over the time intervals. The majority of POQA-R categories were statistically significantly improved in the oncology staff, and many of the categories were statistically significantly improved in the leadership group. The findings from this project demonstrate that stress and its symptoms are problematic issues for hospital and ambulatory clinic staff as evidenced by baseline measures of distress. Further, a workplace intervention was feasible and effective in promoting positive strategies for coping and enhancing well-being, personally and organizationally.
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Providing emotional self-regulation skills combined with heart rhythm coherence training results in significant improvements in communication, employee satisfaction, productivity, problem solving, reduced turnover, and a significant return on investment, both financially and socially.
“It has been shown that providing emotional self-regulation skills combined with heart rhythm coherence training results in significant improvements in communication, employee satisfaction, productivity, problem solving, reduced turnover, and a significant return on investment, both financially and socially (15, 67, 73, 86, 90–92).”
From New Frontiers in Heart Rate Variability and Social Coherence Research: Techniques, Technologies, and Implications for Improving Group Dynamics and Outcomes (2017) · cites this paper as [91]
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- Authors
- Pipe, T. B., Buchda, V. L., Launder, S., Hudak, B., Hulvey, L., Karns, K. E., & Pendergast, D.
- Affiliations
- Mayo Clinic Hospital (US)
- Nursing Administration Mayo Clinic Hospital Phoenix AZ USA
- Corresponding author
- Pipe, Teresa Britt
- ORCID
- Launder, Susan
- Venue
- Stress and Health
- Publisher
- Wiley
- Published
- 2011-03-13
- Volume
- 28
- Issue
- 1
- Pages
- 11-22
- ISSN
- 1532-2998 (ISSN-L)
- 1532-3005
- OpenAlex
- W2120277644
- Cited by
- 173
- References
- 45
- Citations by year
- 2026: 4 · 2025: 11 · 2024: 9 · 2023: 15 · 2022: 17 · 2021: 15 · 2020: 26 · 2019: 15 · 2018: 15 · 2017: 16 · 2016: 11 · 2015: 12 · 2014: 4 · 2013: 3
- FWCI
- 3.06
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Stress and Health (publishedVersion)
- PubMed (publishedVersion)
- Funders
- Mayo Clinic
- Topics
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Health Sciences › Health Professions › General Health Professions › Healthcare professionals’ stress and burnout
- Health Sciences › Health Professions › Occupational Therapy › Occupational Health and Burnout
- Keywords
- occupational stress, healthcare workers, resilience, coping strategies, educational intervention, workplace interventions, oncology staff, healthcare leadership, well-being, organizational quality
- MeSH terms
- Adaptation, Psychological, Adult, Attitude of Health Personnel, Female, Follow-Up Studies, Health Education, Health Personnel, Health Promotion, Humans, Job Satisfaction, Male, Middle Aged, Pilot Projects, Stress, Psychological, Program Evaluation, Workplace, Age Distribution, Resilience, Psychological, Young Adult
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