The DOI matches its Crossref record; 36 of the 36 references it cites were found in a registry or an index.
Gender Bias in Chatbot Design
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In the citing paper
“a gender bias has been identified in chatbot design [33]”
From Future directions for chatbot research: An interdisciplinary research agenda (2021) · cites this paper as [33]
In the citing paper
“due to technological limitations and design choices, they can be the means to perpetuate and even reinforce existing biases in society, exclude or discriminate against some user groups (e.g. [33, 51]) and over-represent or enshrine specific values”
From Future directions for chatbot research: An interdisciplinary research agenda (2021) · cites this paper as [33]
Citations
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Cited by
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Zhai, C., Wibowo, S., & Li, L. D. (2024) · Smart Learning Environments · doi:10.1186/s40561-024-00316-7 · Cited by 1,567
Using Chatbots as AI Conversational Partners in Language Learning
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Chatbots: Security, privacy, data protection, and social aspects
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Future directions for chatbot research: An interdisciplinary research agenda
Følstad, A., Araujo, T., Law, E. L.-C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., Baez, M., Laban, G., McAllister, P., Ischen, C., et al. (2021) · Computing · doi:10.1007/s00607-021-01016-7 · Cited by 247
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Metadata
- Authors
- Feine, J., Gnewuch, U., Morana, S., & Maedche, A.
- Affiliations
- Karlsruhe Institute of Technology (DE)
- Corresponding author
- Feine, Jasper
- Venue
- Lecture Notes in Computer Science
- Publisher
- Springer International Publishing
- Published
- 2020
- Volume
- 11970
- Pages
- 79-93
- ISSN
- 0302-9743 (ISSN-L)
- 1611-3349
- OpenAlex
- W2999241551
- Cited by
- 99
- References
- 36
- Citations by year
- 2026: 11 · 2025: 23 · 2024: 18 · 2023: 20 · 2022: 15 · 2021: 7 · 2020: 5
- FWCI
- 12.19
- Type
- conference paper
- Language
- en
- Open access
- closed
- Licence
- www.springer.com/tdm (tdm)
- Locations
- Lecture notes in computer science (publishedVersion)
- Lecture notes in computer science
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Ethics and Social Impacts of AI
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Keywords
- gender bias, chatbot design, face recognition, customer service chatbots, gender stereotypes
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