Critical Success Factors of Open Markets on the Internet in Terms of Buyers
Open accessIntegrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Perceived website quality has a positive influence on institution-based trust.
“Perceived website quality was found to have a positive influence on institution-based trust by three studies (Ha & Liu, 2010;Jones & Leonard, 2008;Yoon & Occeña, 2015)”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Ha & Liu, 2010
Buyers value seller verification.
“According to four studies, buyers value seller verification (Ha & Liu, 2010;Kang et al., 2016;Pavlou & Gefen, 2004;Teubner & Hawlitschek, in press).”
From Antecedents of trust in the sharing economy: A systematic review (2017) · cites this paper as Ha & Liu, 2010
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737 · see citing works
(1980) · Medical Entomology and Zoology · Cited by 25,810 · see citing works
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003 · see citing works
Williamson, O. E. (1975) · Cited by 6,810 · see citing works
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550 · see citing works
Consumer trust, value, and loyalty in relational exchanges
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.1.15.18449 · Cited by 4,196 · see citing works
Kaplan, B., DeGross, J. I., Wood-Harper, A. T., Wastell, D. G., & Truex, D. P., III (2004) · IFIP International Federation for Information Processing/IFIP · doi:10.1007/b115738 · Cited by 3,136 · see citing works
What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology
McKnight, D. H., & Chervany, N. L. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044235 · Cited by 2,282 · see citing works
Customer perceived value, satisfaction, and loyalty: The role of switching costs
Yang, Z., & Peterson, R. T. (2004) · Psychology and Marketing · doi:10.1002/mar.20030 · Cited by 2,069 · see citing works
Gefen, D., & Straub, D. W. (2004) · Omega · doi:10.1016/j.omega.2004.01.006 · Cited by 2,025 · see citing works
E-satisfaction: an initial examination
Szymanski, D. M., & Hise, R. T. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00035-x · Cited by 2,017 · see citing works
A trust model for consumer Internet shopping
Lee, M. K. O., & Turban, E. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044227 · Cited by 2,012 · see citing works
Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
Singh, J., & Sirdeshmukh, D. (2000) · Journal of the Academy of Marketing Science · doi:10.1177/0092070300281014 · Cited by 1,635 · see citing works
Application of the Theory of Planned Behavior to Leisure Choice
Ajzen, I., & Driver, B. L. (1992) · Journal of Leisure Research · doi:10.1080/00222216.1992.11969889 · Cited by 1,461 · see citing works
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
Harris, L. C., & Goode, M. M. H. (2004) · Journal of Retailing · doi:10.1016/j.jretai.2004.04.002 · Cited by 1,425 · see citing works
Thong, J. Y. L., Hong, S., & Tam, K. Y. (2006) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.05.001 · Cited by 1,368 · see citing works
Marchlewski, T., & Fetchenhauer, D. (2025) · doi:10.53555/acr.v2i5 · Cited by 1,232 · see citing works
Vijayasarathy, L. R. (2004) · Information & Management · doi:10.1016/j.im.2003.08.011 · Cited by 1,218 · see citing works
Schlosser, A. E., White, T. B., & Lloyd, S. M. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.2.133 · Cited by 947 · see citing works
Bai, B., Law, R., & Wen, I. (2008) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2007.10.008 · Cited by 749 · see citing works
Fournier, S. M., & Mick, D. G. (1999) · Journal of Marketing · doi:10.1177/002224299906300403 · Cited by 688 · see citing works
Online trust: a stakeholder perspective, concepts, implications, and future directions
Shankar, V., Urban, G. L., & Sultan, F. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00022-7 · Cited by 671 · see citing works
The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, J., Jin, B. E., & Swinney, J. (2009) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2008.11.019 · Cited by 543 · see citing works
EVERARD, A., & GALLETTA, D. F. (2005) · Journal of Management Information Systems · doi:10.2753/mis0742-1222220303 · Cited by 451 · see citing works
The roles of habit and web site quality in e-commerce
Liao, C., Palvia, P., & Lin, H.-N. (2006) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2006.09.001 · Cited by 417 · see citing works
Jeong, M., & Lambert, C. U. (2001) · International Journal of Hospitality Management · doi:10.1016/s0278-4319(00)00041-4 · Cited by 329 · see citing works
Toward An Understanding Of Loyalty: The Moderating Role Of Trust*
Chow, S., & Holden, R. K. (2016) · Journal of managerial issues · Cited by 300 · see citing works
Trust in consumer-to-consumer electronic commerce
Jones, K., & Leonard, L. N. K. (2008) · Information & Management · doi:10.1016/j.im.2007.12.002 · Cited by 272 · see citing works
Poddar, A., Donthu, N., & Wei, Y. (2008) · Journal of Business Research · doi:10.1016/j.jbusres.2008.01.036 · Cited by 253 · see citing works
On the Need to Include National Culture as a Central Issue in E-Commerce Trust Beliefs
Gefen, D., & Heart, T. H. (2006) · Journal of Global Information Management · doi:10.4018/jgim.2006100101 · Cited by 229 · see citing works
DALCHER, I., & SHINE, J. (2003) · Technology Analysis and Strategic Management · doi:10.1080/095373203000136033 · Cited by 211 · see citing works
Lee, H., Choi, S. Y., & Kang, Y. S. (2008) · Expert Systems with Applications · doi:10.1016/j.eswa.2008.11.005 · Cited by 158 · see citing works
Applying TAM in B2C E-commerce research: An extended model
Qiu, L., & Li, D. (2008) · Tsinghua Science & Technology · doi:10.1016/s1007-0214(08)70043-9 · Cited by 112 · see citing works
Jin, B. E., & Park, J. Y. (2006) · ACR North American Advances · Cited by 111 · see citing works
Examining User Perceptions of Third-Party Organizations Credibility and Trust in an E-Retailer
Wakefield, R. L., & Whitten, D. (2006) · Journal of Organizational and End User Computing · doi:10.4018/joeuc.2006040101 · Cited by 104 · see citing works
Empirical study of consumers' purchase intentions in C2C electronic commerce
He, D., Lu, Y., & Zhou, D. (2008) · Tsinghua Science & Technology · doi:10.1016/s1007-0214(08)70046-4 · Cited by 86 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Antecedents of trust in the sharing economy: A systematic review
ter Huurne, M., Ronteltap, A., Corten, R., & Buskens, V. (2017) · Journal of Consumer Behaviour · doi:10.1002/cb.1667 · Cited by 456 · see citing works
A structural model of customer satisfaction and trust in vendors involved in mobile commerce
Sukı, N. M. (2011) · International journal of business science & applied management. · doi:10.69864/ijbsam.6-2.70 · Cited by 66 · see citing works
Security Concerns and Trust in the Adoption of M-Commerce
Vasileiadis, A. (2014) · Social Technologies · doi:10.13165/st-14-4-1-12 · Cited by 34 · see citing works
Typology and Success Factors of Collaboration for Sustainable Growth in the IT Service Industry
Yoon, C., Lee, K., Yoon, B., & Toulan, O. N. (2017) · Sustainability · doi:10.3390/su9112017 · Cited by 27 · see citing works
Understanding individuals’ initial and continued use of online auction marketplaces
Schlaegel, C. (2015) · Management Research Review · doi:10.1108/mrr-09-2013-0210 · Cited by 20 · see citing works
Understanding Acceptance of Online Shopping in B2B
Olsson, A. (2015) · KTH Publication Database DiVA (KTH Royal Institute of Technology) · Cited by 1 · see citing works
- Authors
- Ha, S. H., & Liu, L. T.
- Affiliations
- Kyungpook National University (KR)
- Corresponding author
- Ha, Sung Ho
- Venue
- IFIP Advances in Information and Communication Technology
- Publisher
- Springer Berlin Heidelberg
- Published
- 2010
- Volume
- AICT-341
- Pages
- 282-291
- ISSN
- 1571-5736 (ISSN-L)
- 1868-4238
- 1861-2288
- OpenAlex
- W1496235460
- Cited by
- 6
- References
- 37
- Citations by year
- 2017: 2 · 2015: 2 · 2014: 1
- FWCI
- 0.62
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- IFIP International Federation for Information Processing/IFIP (publishedVersion)
- HAL (submittedVersion, cc-by)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Keywords
- open markets, online shopping, success factors, customer perspective, technology acceptance model, perceived website quality, perceived usefulness, customer satisfaction, trust, e-commerce
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
