Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments

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Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study

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Greenwash and Green Trust: The Mediation Effects of Green Consumer Confusion and Green Perceived Risk

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The nature and role of feedback text comments in online marketplaces: implications for trust building, price premiums, and seller differentiation

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A Comparison of Online Trust Building Factors between Potential Customers and Repeat Customers

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The stickiness intention of group-buying websites: The integration of the commitment–trust theory and e-commerce success model

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Service value revisited: Specifying a higher-order, formative measure

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An analysis of antecedents and consequences of trust in a corporate brand

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Dynamic pricing in internet retail: Effects on consumer trust

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Behind the label: Chinese consumers' trust in food certification and the effect of perceived quality on purchase intention

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E-retailing ethics and its impact on customer satisfaction and repurchase intention: A cultural and commitment-trust theory perspective

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Trust transfer in the continued usage of public e-services

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The effects of buyer identification and purchase timing on consumers’ perceptions of trust, price fairness, and repurchase intentions

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The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context

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Buying Organic Food Products: The Role of Trust in the Theory of Planned Behavior

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Business unethicality as an impediment to consumer trust: The moderating role of demographic and cultural characteristics

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The Role of Customer Affection and Trust in Loyalty Rebuilding after Service Failure and Recovery

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The Effects of Perceived Value, Website Trust and Hotel Trust on Online Hotel Booking Intention

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Consumer response to norm-breaking pricing events in e-commerce

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Is Personalization of Services Always a Good Thing? Exploring the Role of Technology-Mediated Personalization (TMP) in Service Relationships

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How does the anthropomorphism of AI chatbots facilitate users' reuse intention in online health consultation services? The moderating role of disease severity

Liu, W., Jiang, M., Li, W., & Mou, J. (2024) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2024.123407 · Cited by 98 · see citing works

Is distrust the negation of trust?: the value of distrust in social media

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Do we bank on regulation or reputation? A meta-analysis and meta-regression of organizational trust in the financial services sector

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An Empirical Evaluation Of The Potential Of Public E-Procurement To Reduce Corruption

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A power-responsibility equilibrium framework for fairness: Understanding consumers’ implicit privacy concerns for location-based services

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Motivations and relationship outcomes: The mediating role of trust and satisfaction

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A model to evaluate the effects of price fairness perception in online hotel booking

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Critical Success Factors of Open Markets on the Internet in Terms of Buyers

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The MEDIATING ROLE OF CUSTOMER SATISFACTION IN THE RELATIONSHIP BETWEEN TRUST, EMOTIONAL BONDING, AND LOYALTY: EMPIRICAL EVIDENCE FROM AN SME AUTOMOTIVE WORKSHOP

Apriansyah, R., & Hermanto (2026) · Journal of Business Studies and Mangement Review · doi:10.22437/jbsmr.v9i2.58106