The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
A Second Chance to Make a First Impression? How Appearance and Nonverbal Behavior Affect Perceived Warmth and Competence of Virtual Agents over Time
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In the citing paper
“research shows that agents do have a second chance to make a first impression [13,29].”
From Embodied Conversational Agent Appearance for Health Assessment of Older Adults: Explorative Study (2020) · cites this paper as [13]
In the citing paper
“Existing research provides evidence for implementation of animations of the agent’s embodiment, showing that animations positively affect users’ impressions of the agent [38-40] and interaction time [13,39].”
From Embodied Conversational Agent Appearance for Health Assessment of Older Adults: Explorative Study (2020) · cites this paper as [13]
Citations
Cites
Universal dimensions of social cognition: warmth and competence
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THE WARM‐COLD VARIABLE IN FIRST IMPRESSIONS OF PERSONS
KELLEY, H. H. (1950) · Journal of Personality · doi:10.1111/j.1467-6494.1950.tb01260.x · Cited by 509
Research works printed but not linked: 28
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- Bergmann, K., Kopp, S., Eyssel, F.: Individualized gesturing outperforms average gesturing – evaluating gesture production in virtual humans. In: Allbeck, J., Badler, N., Bickmore, T., Pelachaud, C., Safonova, A. (eds.) IVA 2010. LNCS, vol. 6356, pp. 104–117. Springer, Heidelberg (2010) · DOI
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Cited by
Sorted by citations
Human-like communication in conversational agents: a literature review and research agenda
van Pinxteren, M. M. E., Pluymaekers, M., & Lemmink, J. G. A. M. (2020) · Journal of service management · doi:10.1108/josm-06-2019-0175 · Cited by 305
“Moreover, a study by Bergmann et al. (2012) showed that appearance characteristics, such as human-like appearance (vs cartoonish appearance), have different effects than nonverbal behaviors, such as gestures.”
BackgroundSocial perception in Human-AI teams: Warmth and competence predict receptivity to AI teammates
Harris, A. M., Larson, L., Lauharatanahirun, N., DeChurch, L. A., & Contractor, N. (2023) · Computers in Human Behavior · doi:10.1016/j.chb.2023.107765 · Cited by 190
“Bergmann et al. (2012) found that impressions of AI warmth tended to decrease over time, whereas Pan et al. (2018) found that warmth ratings increased over time.”
BackgroundStereotyping human-like virtual influencers in retailing: Does warmth prevail over competence?
Hedhli, K. E., Zourrig, H., Khateeb, A. A., & Alnawas, I. A. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103459 · Cited by 189
Dang, J.-N., & Liu, L. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106612 · Cited by 152
First Impressions in Human--Agent Virtual Encounters
Cafaro, A., Vilhjálmsson, H. H., & Bickmore, T. (2016) · ACM Transactions on Computer-Human Interaction · doi:10.1145/2940325 · Cited by 120
“Most recently, Bergmann et al. [2012] investigated how appearance and non-verbal immediacy affect the perceived warmth and competence of virtual agents over time.”
Background
Metadata
- Authors
- Bergmann, K., Eyssel, F., & Kopp, S.
- Affiliations
- Bielefeld University (DE)
- Venue
- Lecture Notes in Computer Science
- Publisher
- Springer Berlin Heidelberg
- Published
- 2012
- Pages
- 126-138
- ISSN
- 0302-9743 (ISSN-L)
- 1611-3349
- OpenAlex
- W83463411
- Cited by
- 136
- References
- 0
- Citations by year
- 2026: 7 · 2025: 7 · 2024: 6 · 2023: 20 · 2022: 14 · 2021: 15 · 2020: 16 · 2019: 17 · 2018: 7 · 2017: 12 · 2016: 6 · 2015: 5 · 2014: 1 · 2013: 3
- FWCI
- 5.77
- Type
- conference paper
- Language
- en
- Open access
- green
- pub.uni-bielefeld.de
- Licence
- other-oa
- Locations
- Lecture notes in computer science (publishedVersion)
- PUB – Publications at Bielefeld University (Bielefeld University) (submittedVersion, other-oa)
- Publikationen an der Universität Bielefeld (Universität Bielefeld) (submittedVersion, other-oa)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Physical Sciences › Computer Science › Human-Computer Interaction › Virtual Reality Applications and Impacts
- Keywords
- virtual agents, first impressions, second chances, perceived warmth, perceived competence, nonverbal behavior, gesture, agent appearance, social cognition, time effects
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