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Cited by 122Work-Family Balance ChallengesJob Satisfaction and Organizational BehaviorEmployee Performance and Management

Crossover effects of servant leadership and job social support on employee spouses: The mediating role of employee organization-based self-esteem

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Yang, Ziwei, Zhang, Haina, Kwan, Ho Kwong, Chen, Shouming·2018·Journal of Business Ethics
DOI 10.1007/s10551-015-2943-3
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  • The trickle-down effect of servant leadership and customer-oriented performance outcomes have been empirically supported, including customer service quality and performance, customer satisfaction, customer value co-creation, and customer-oriented prosocial behavior.

    “Further, the trickledown effect of servant leadership and customer-oriented performance outcomes have been empirically supported, such as customer service quality and performance (Chen et al., 2015), customer satisfaction (Yang, Zhang, Kwan, & Chen, 2018), customer value co-creation (Hsiao, Lee, & Chen, 2015) and customer-oriented prosocial behavior (Chen et al., 2015).”

    From Servant Leadership: A systematic review and call for future research (2019) · cites this paper as Yang, Zhang, Kwan, & Chen, 2018

    The citation is attached specifically to customer satisfaction. The Discussion reports family satisfaction and quality of family life as outcomes of servant leadership, not customer satisfaction; a search for “customer satisfaction” found no passage addressing that outcome in our copy. (LLM, conf=0.78)

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Research works printed but not linked: 36

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  3. Byron, K. 2005. A meta-analytic review of work-family conflict and its antecedents. Journal of Vocational Behavior, 67, 169-198.
  4. Carlson, D. S., Grzywacz, J. G., & Kacmar, K. M. 2010. The relationship of schedule flexibility and outcomes via the work-family interface. Journal of Managerial Psychology, 25, 330-355.
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  7. Casper, W. J., Eby, L. T., Bordeaux, C., Lockwood, A., & Lambert, D. (2007). A review of research methods in IO/OB work-family research. Journal of Applied Psychology, 92, 28-43.
  8. Ford, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family satisfaction and conflict: a meta-analysis of cross-domain relations. Journal of Applied Psychology, 92, 57-80.
  9. Fredrickson, B. L. (1998). What good are positive emotions? Review of General Psychology, 2, 300-319.
  10. Graham, J. W. (1991). Servant leadership in organizations: Inspirational and moral. Leadership Quarterly, 2, 105-119.
  11. Greenhaus, J. H., & Powell, G. N. (2006). When work and family are allies: A theory of work-family enrichment. Academy of Management Review, 31, 72-92.
  12. Greenleaf, R. K. (1977), Servant Leadership. Mahwah, NJ: Paulist Press.
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  16. Liao, Y., Liu, X.-Y., Kwan, H. K., & Li, J. (forthcoming). Work-family effects of ethical leadership. Journal of Business Ethics.
  17. Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. Leadership Quarterly, 19, 161-177.
  18. Luthans, F., & Avolio, B. (2003). Authentic leadership development. In K. S. Cameron & J. E. Dutton (Eds.), Positive organizational scholarship (pp. 241-254). San Francisco: Berrett-Koehler.
  19. McAllister, D.J., & Bigley, G. A. (2002). Work context and the definition of self: How organizational care influences organization-based self-esteem. Academy of Management Journal, 45, 894-904.
  20. Michel, J. S., & Hargis, M. B. (2008). Linking mechanisms of work-family conflict and segmentation. Journal of Vocational Behavior, 73, 509-522.
  21. Olson, D. H., & Barnes H. L. (1982). Quality of life. In D. H. Olson, H. I. McCubbin, H. Barnes, A. Larsen, M. Muxen, & M. Wilson (Eds.), Family inventories (pp. 55-67). Minneapolis, MN: Life Innovations.
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Cited by

Sorted by citations

Authors
Yang, Z., Zhang, H., Kwan, H. K., & Chen, S.
Affiliations
  • Shanghai University of Finance and Economics (CN)
  • Lancaster University (GB)
  • Henan University of Economic and Law (CN)
  • Tongji University (CN)
Corresponding author
Chen, Shouming
ORCID
Venue
Journal of Business Ethics
Publisher
Springer Science and Business Media LLC
Published
2015-11-16
Volume
147
Issue
3
Pages
595-604
ISSN
  • 0167-4544 (ISSN-L)
  • 1573-0697
DOI
10.1007/s10551-015-2943-3
OpenAlex
W2259178252
Cited by
122
References
10
Citations by year
2026: 9 · 2025: 8 · 2024: 15 · 2023: 15 · 2022: 12 · 2021: 26 · 2020: 16 · 2019: 11 · 2018: 7 · 2017: 1 · 2016: 2
FWCI
11.06
Type
journal article
Language
en
Open access
Licence
www.springer.com/tdm (tdm)
Locations
  • Journal of Business Ethics (publishedVersion)
  • Lancaster EPrints (Lancaster University) (submittedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
Funders
British Academy
Topics
  • Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
  • Social Sciences › Human Factors and Ergonomics › Employee Performance and Management
Keywords
servant leadership, organization-based self-esteem, family satisfaction, family quality of life, work-family interface, mediation

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