The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
The dark side of customer co-creation: exploring the consequences of failed co-created services
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Citations
Cites
Preacher, K. J., & Hayes, A. F. (2008) · Behavior Research Methods · doi:10.3758/brm.40.3.879 · Cited by 34,117
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
An assessment of the use of partial least squares structural equation modeling in marketing research
Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-011-0261-6 · Cited by 8,088
Managing the co-creation of value
Payne, A. F., Storbacka, K., & Frow, P. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0070-0 · Cited by 3,502
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Smith, A. K., Bolton, R. N., & Wagner, J. (1999) · Journal of Marketing Research · doi:10.2307/3152082 · Cited by 2,058
Dabholkar, P. A., & Bagozzi, R. P. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/0092070302303001 · Cited by 1,898 · cited 2×
“In light of this, functional attributes of TBSs, such as perceived ease of use or reliability, gain increased importance for preventing cocreation’s potential dark side (e.g., Dabholkar and Bagozzi 2002; Meuter et al. 2005).”
BackgroundMethodPatterson, P. G., Cowley, E., & Prasongsukarn, K. (2006) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2006.02.004 · Cited by 525 · cited 1×
“However, services are generally susceptible to failures because of their intangibility, dependence on human performance, and the inseparability of service provision and consumption (Patterson et al. 2006).”
Background
Cited by
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., & Thiele, K. O. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0517-x · Cited by 2,712
Customer participation in services: domain, scope, and boundaries
Dong, B., & Sivakumar, K. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0524-y · Cited by 265
Ozuem, W., Ranfagni, S., Willis, M., Rovai, S., & Howell, K. (2021) · Psychology & Marketing · doi:10.1002/mar.21527 · Cited by 140
Customer participation in service recovery: a meta-analysis
Van Vaerenbergh, Y., Hazée, S., & Costers, A. (2018) · Marketing Letters · doi:10.1007/s11002-018-9470-9 · Cited by 80
Barnard, H., & Pattit, K. (2022) · Journal of Comparative International Management · doi:10.55482/jcim.2022.32901 · Cited by 4
Metadata
- Authors
- Heidenreich, S., Wittkowski, K., Handrich, M., & Falk, T.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2014-05-14
- Volume
- 43
- Issue
- 3
- Pages
- 279-296
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2022531200
- Cited by
- 326
- References
- 7
- FWCI
- 54.51
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
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- CoChat. (2026). Citation check: The dark side of customer co-creation: exploring the consequences of failed co-created services. https://app.cochat.ai/papers/10.1007/s11747-014-0387-4
- The paper
- Heidenreich, S., Wittkowski, K., Handrich, M., & Falk, T. (2015). The dark side of customer co-creation: exploring the consequences of failed co-created services. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-014-0387-4
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
