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An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

Taylor, Steven A., Baker, Thomas L.·1994·Journal of Retailing

DOI 10.1016/0022-4359(94)90013-2

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Untitled work
(2015) · Cited by 14

Authors: Taylor, S. A., & Baker, T. L.
Venue: Journal of Retailing
Publisher: Elsevier BV
Published: 1994-06
Volume: 70
Issue: 2
Pages: 163-178
ISSN: 0022-4359 (ISSN-L)
DOI: 10.1016/0022-4359(94)90013-2
OpenAlex: W2007220885
Cited by: 1,983
References: 5
FWCI: 16.11
Type: journal article
Language: en
Open access: closed

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An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

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