The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
The service experience in tourism
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Citations
Cites
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
Reliability and Validity Assessment
Carmines, E., & Zeller, R. (1979) · doi:10.4135/9781412985642 · Cited by 5,884
Cited by
Customer experiences in the age of artificial intelligence
Ameen, N., Tarhini, A., Reppel, A., & Anand, A. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106548 · Cited by 833
The role of affective factors on perceived cruise vacation value
Duman, T., & Mattila, A. S. (2005) · Tourism Management · doi:10.1016/j.tourman.2003.11.014 · Cited by 652
Chandler, J. D., & Lusch, R. F. (2015) · Journal of Service Research · doi:10.1177/1094670514537709 · Cited by 549
Jin, N. P., Lee, S., & Lee, H. (2015) · International Journal of Tourism Research · doi:10.1002/jtr.1968 · Cited by 463
Knowledge transfer in smart tourism destinations: Analyzing the effects of a network structure
Del Chiappa, G., & Baggio, R. (2015) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2015.02.001 · Cited by 400
Zatori, A., Smith, M. K., & Puczko, L. (2018) · Tourism Management · doi:10.1016/j.tourman.2017.12.013 · Cited by 388
Investigating the effects of smart technology on customer dynamics and customer experience
Foroudi, P., Gupta, S., Sivarajah, U., & Broderick, A. (2018) · Computers in Human Behavior · doi:10.1016/j.chb.2017.11.014 · Cited by 286
Measuring customer experience in banks: scale development and validation
Garg, R., Rahman, Z., & Qureshi, M. N. (2014) · Journal of Modelling in Management · doi:10.1108/jm2-07-2012-0023 · Cited by 196
Tourism experiences, memorability and behavioural intentions: A study of tourists in Sardinia, Italy
Sthapit, E., Del Chiappa, G., Coudounaris, D. N., & Björk, P. (2019) · Tourism Review · doi:10.1108/tr-03-2019-0102 · Cited by 120
Destination Aesthetics and Aesthetic Distance in Tourism Experience
Kirillova, K., & Lehto, X. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2014.958608 · Cited by 114
Habibi, A., & Rasoolimanesh, S. M. (2021) · Journal of Quality Assurance in Hospitality & Tourism · doi:10.1080/1528008x.2020.1837050 · Cited by 58
Metadata
- Authors
- Otto, J. E., & Ritchie, J. R. B.
- Venue
- Tourism Management
- Publisher
- Elsevier BV
- Published
- 1996-05
- Volume
- 17
- Issue
- 3
- Pages
- 165-174
- ISSN
- 0261-5177 (ISSN-L)
- OpenAlex
- W2120535949
- Cited by
- 1,250
- References
- 3
- FWCI
- 7.83
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
