The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
The conceptualization and measurement of m-commerce user satisfaction
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Citations
Cites
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
(2003) · Journal of Management Information Systems · doi:10.1080/07421222.2003.11045748 · Cited by 11,791
Information Systems Success: The Quest for the Dependent Variable
DeLone, W. H., & McLean, E. R. (1992) · Information Systems Research · doi:10.1287/isre.3.1.60 · Cited by 10,697
An updated paradigm for scale development incorporating unidimensionality and its assessment
Gerbing, D. W., & Anderson, J. C. (1988) · Journal of Marketing Research · doi:10.1177/002224378802500207 · Cited by 6,293
An Investigation into the Determinants of Customer Satisfaction
Churchill, G. A., & Surprenant, C. (1982) · Journal of Marketing Research · doi:10.2307/3151722 · Cited by 2,914
E-satisfaction and e-loyalty: A contingency framework
Anderson, R. E., & Srinivasan, S. S. (2003) · Psychology & Marketing · doi:10.1002/mar.10063 · Cited by 2,310
Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis
Rai, A., Lang, S. S., & Welker, R. B. (2002) · Information Systems Research · doi:10.1287/isre.13.1.50.96 · Cited by 1,611
Cited by
Evaluating E-learning systems success: An empirical study
Al-Fraihat, D., Joy, M., Masa'deh, R., & Sinclair, J. (2020) · Computers in Human Behavior · doi:10.1016/j.chb.2019.08.004 · Cited by 1,350
Najmul Islam, A. K. M. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2013.09.010 · Cited by 107
Metadata
- Authors
- Wang, Y.-S., & Liao, Y.-W.
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2007-01
- Volume
- 23
- Issue
- 1
- Pages
- 381-398
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2009341003
- Cited by
- 253
- References
- 9
- FWCI
- 9.39
- Type
- journal article
- Language
- en
- Open access
- closed
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- Wang, Y.-S., & Liao, Y.-W. (2007). The conceptualization and measurement of m-commerce user satisfaction. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2004.10.017
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
