Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis
Abstract
The purpose of the present study is to empirically and theoretically assess DeLone and McLean's (1992) and Seddon's (1997) models of information systems (IS) success in a quasi-voluntary IS use context. Structural modeling techniques were applied to data collected by questionnaire from 274 system users of an integrated student information system at a midwestern university. The Seddon structural model and the DeLone and McLean structural model each contained five variables (system quality, information quality, perceived usefulness, user satisfaction, and IS use). Both models exhibit reasonable fit with the collected data. The empirical findings are assessed in the broader theoretical context of the IS success literature, including the Technology Acceptance Model and the Theory of Planned Behavior. Our results support DeLone and McLean's focus on integrated IS success models and their observation that IS success models need to be carefully specified in a given context. The Seddon model conceptually elaborates and clarifies aspects of the DeLone and McLean model, thereby effectively integrating core theoretical relationships espoused in the IS success literature. Our study also supports Seddon's three construct categories (system and information quality, general perceptual measures aboutnetbene fts about IS use, and IS behavior), as defining IS success and its impact on nature of IS use.
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Long-term use of a system is a key measure of ultimate success.
“While initial adoption is important, long-term use of a system is a key measure of ultimate success of a system (Rai et al., 2002;DeLone & McLean, 2003).”
From Technology Acceptance Model 3 and a Research Agenda on Interventions (2008) · cites this paper as Rai et al., 2002
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“Information quality is the degree to which an information system produces outputs that are appropriate for user decision-making [74,75].”
- Authors
- Rai, A., Lang, S. S., & Welker, R. B.
- Affiliations
- Georgia State University (US)
- McKendree University (US)
- Southern Illinois University Carbondale (US)
- ORCID
- Rai, Arun
- Venue
- Information Systems Research
- Published
- 2002-03
- Volume
- 13
- Issue
- 1
- Pages
- 50-69
- ISSN
- 1047-7047 (ISSN-L)
- 1526-5536
- OpenAlex
- W2023407407
- Cited by
- 1,611
- References
- 8
- Citations by year
- 2026: 31 · 2025: 23 · 2024: 47 · 2023: 54 · 2022: 60 · 2021: 60 · 2020: 67 · 2019: 76 · 2018: 62 · 2017: 88 · 2016: 71 · 2015: 108 · 2014: 84 · 2013: 108 · 2012: 107
- FWCI
- 76.26
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information Systems Research (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Physical Sciences › Computer Science › Information Systems › Information Systems Education and Curriculum Development
- Keywords
- information system success, DeLone and McLean model, system quality, information quality, perceived usefulness, user satisfaction, technology acceptance model, theory of planned behavior, student information system, university information systems
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