The DOI matches its Crossref record, with a small difference in title or year; 23 of the 23 references it cites were found in a registry or an index.
Measuring ERP success: The key-users’ viewpoint of the ERP to produce a viable IS in the organization
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“After the successful implementation the user usually becomes dependent on the ERP vendor for assistance and updates (Somers and Nelson [26]; Wu and Wang [30]).”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Wu and Wang [30]
Citations
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Information Systems Success: The Quest for the Dependent Variable
DeLone, W. H., & McLean, E. R. (1992) · Information Systems Research · doi:10.1287/isre.3.1.60 · Cited by 10,697
Multivariate Data Analysis with Readings.
Rutherford, G. S. W., Hair, J. F., Anderson, R. E., & Tatham, R. L. (1988) · Journal of the Royal Statistical Society Series D (The Statistician) · doi:10.2307/2348783 · Cited by 5,841
Multivariate Data Analysis with Readings.
Jolliffe, I. T., Hair, J. F., Anderson, R. E., & Tatham, R. L. (1988) · Journal of the Royal Statistical Society Series A (Statistics in Society) · doi:10.2307/2983017 · Cited by 5,106
Development of a Tool for Measuring and Analyzing Computer User Satisfaction
Bailey, J. E., & Pearson, S. W. (1983) · Management Science · doi:10.1287/mnsc.29.5.530 · Cited by 2,607
The Measurement of End-User Computing Satisfaction
Doll, W. J., & Torkzadeh, G. (1988) · MIS Quarterly · doi:10.2307/248851 · Cited by 2,572
The measurement of user information satisfaction
Ives, B., Olson, M. H., & Baroudi, J. J. (1983) · Communications of the ACM · doi:10.1145/358413.358430 · Cited by 1,860
A Short-Form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use
Baroudi, J. J., & Orlikowski, W. J. (1988) · Journal of Management Information Systems · doi:10.1080/07421222.1988.11517807 · Cited by 554
Multivariate data analysis with readings (2nd ed.)
Hair, J. F., Anderson, R. E., & Tatham, R. L. (1986) · Macmillan Publishing Co., Inc. eBooks · Cited by 534
Flagged first, then by citations
Cited by
Sorted by citations
Items 101–200 of 204
Amade, B., Ogbonna, A. C., & Nkeleme, E. I. (2022) · Journal of Construction in Developing Countries · doi:10.21315/jcdc2022.27.1.3 · Cited by 8
THE ROLE OF ERP SYSTEM IN BUSINESS PROCESS AND EDUCATION
Šimunović, K., Šimunović, G., Havrlišan, S., Pezer, D., & Svalina, I. (2013) · Tehnicki vjesnik - Technical Gazette · Cited by 8
Songsheng, C., & Peipei, Y. (2010) · International Conference on Logistics Systems and Intelligent Management · doi:10.1109/iclsim.2010.5461175 · Cited by 8
Measures of success in projects implementing enterprise resource planning
Dezdar, S., & Ainin, S. (2011) · International Journal of Business Performance Management · doi:10.1504/ijbpm.2011.042012 · Cited by 7
Enterprise Resource Planning Systems (ERP) and user performance: A critical review
Abugabah, A., & Sanzogni, L. (2009) · Griffith Research Online · Cited by 6
Grohmann, M. Z., Radons, D. L., Battistella, L. F., & Anschau, T. P. (2014) · RAI revista de administração e inovação · doi:10.11606/rai.v11i3.100217 · Cited by 6
Hammami, S., & Alkhaldi, F. M. (2011) · Advances in business information systems and analytics book series · doi:10.4018/978-1-61350-050-7.ch008 · Cited by 6
ERP-Based Accounting Information System Implementation in Organization: A Study in Riau, Indonesia
Nur, E., & Irfan, M. (2020) · Journal of Asian Finance Economics and Business · doi:10.13106/jafeb.2020.vol7.no12.147 · Cited by 6
Supply chain management systems benefits : the expectation-confirmation theory perspective
Wang, W. (2012) · Science & Engineering Faculty · Cited by 6
Fryling, M. (2012) · International Journal of Information Technologies and Systems Approach · doi:10.4018/jitsa.2012070103 · Cited by 6
Measure of ERP users' satisfaction
Chen, S., & Liu, L. (2008) · IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI) · doi:10.1109/soli.2008.4682857 · Cited by 6
Factors that impact on the acceptance and performance of ERP system: multiple case studies in Taiwan
Hsu, L. L., Lin, P., Ho, C. T., & Pan, J. R. (2008) · International Journal of Business and Systems Research · doi:10.1504/ijbsr.2008.018118 · Cited by 6
ERP failure in developing countries: A case study in India
Chatterjee, S. (2015) · IEEE India Conference · doi:10.1109/indicon.2015.7443222 · Cited by 6
Information systems' effectiveness and organisational performance
Argyropoulou, M. (2013) · Brunel University Research Archive (BURA) (Brunel University London) · Cited by 6
Bakri, A., Elkhani, N., & Soltani, S. (2013) · Cited by 5
Ifinedo, P. (2008) · Lecture notes in business information processing · doi:10.1007/978-3-540-77581-2_6 · Cited by 5
Nadolny, K., Plichta, J., & Bałasz, B. (2010) · Management and Production Engineering Review · Cited by 5
Insana, D. R. M., & Mayndarto, E. C. (2019) · JABE (Journal of Applied Business and Economic) · doi:10.30998/jabe.v5i4.4187 · Cited by 5
Evaluating the Usability Maturity of Enterprise Resource Planning Systems
Omieno, K. K. (2019) · Advances in systems analysis, software engineering, and high performance computing book series · doi:10.4018/978-1-5225-7678-5.ch008 · Cited by 4
A Model for Enterprise Resource Planning Systems in the Higher Education Sector
Madi, A. A., Ayoubi, R., & Alzbaidi, M. (2021) · International Journal of Enterprise Information Systems · doi:10.4018/ijeis.2021070105 · Cited by 4
Pattanayak, S. K., Roy, S., & Satpathy, B. (2019) · Vision The Journal of Business Perspective · doi:10.1177/0972262919862902 · Cited by 4
A Multiple Adaptive Neuro-Fuzzy Inference System for Predicting ERP Implementation Success
Vanani, I. R., & Sohrabi, B. (2020) · Iranian journal of management studies · doi:10.22059/ijms.2020.289483.673801 · Cited by 4
E-Learning Service Delivery Quality
Alsabawy, A. Y., Cater‐Steel, A., & Soar, J. (2013) · IGI Global eBooks · doi:10.4018/978-1-4666-3930-0.ch006 · Cited by 4
Wingreen, S. C., Mahdavian, M., & Gupta, H. (2014) · UC Research Repository (University of Canterbury) · Cited by 4
Alzoubi, M. (2016) · NSUWorks (Nova Southeastern University) · Cited by 4
Stages and critical success factors in ERP implementation: Insights from five case studies
Gilabert, S. F., Forés, B., & Alcamí, R. L. (2025) · Computer Science and Information Systems · doi:10.2298/csis240229030f · Cited by 3
Measuring reusability during requirement engineering of an ERP implementation
Baig, J. J. A., & Alfadel, M. (2017) · International Conference on Intelligent Computing and Information Systems (ICICIS) · doi:10.1109/intelcis.2017.8260056 · Cited by 3
DENEYİMSEL ÖĞRENME TEMELLİ ERP SİMÜLASYON EĞİTİMİ: MUHASEBE EĞİTİMİNDE MÜFREDAT İNOVASYONU
SÖYLEMEZ, S. Y. (2022) · Muhasebe ve Vergi Uygulamaları Dergisi · doi:10.29067/muvu.1067044 · Cited by 3
Ifinedo, P. (2014) · Journal of the Association for Information Systems · Cited by 3
Tarigan, Z. J. H., Siagian, H., Basana, S. R., & Jie, F. (2019) · E3S Web of Conferences · doi:10.1051/e3sconf/201913001042 · Cited by 3
Proposing Enterprise Wide Information Systems Business Performance Model
Kansal, V. (2008) · Zenodo (CERN European Organization for Nuclear Research) · doi:10.5281/zenodo.1062351 · Cited by 3
Tai, J. C. F., Wang, K., & Chang, H. (2014) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2014.551 · Cited by 3
Tarigan, Z. J. H., & Basana, S. R. (2013) · Jurnal Teknik Industri · doi:10.9744/jti.15.1.57-66 · Cited by 3
Wang, C.-H., & Tsai, W.-Y. (2014) · Journal of Testing and Evaluation · doi:10.1520/jte20140044 · Cited by 3
Validating the IS-Impact Measurement Model in Malaysia : A Research in Progress Paper
Elias, N. F. (2007) · QUT ePrints (Queensland University of Technology) · Cited by 3
Toward Management Innovation for IT-Enabled Operational Agility: a Dependencies Perspective.
Tan, F. T. C., Wang, W., & Tan, B. C. C. (2014) · Journal of the Association for Information Systems · Cited by 3
French, A. M. (2009) · Cited by 3
Modelling and optimization of ATM cash-loading under stochastic demand
Mubiru, K. P., & Ssempijja, M. N. (2024) · Discover Analytics · doi:10.1007/s44257-024-00023-0 · Cited by 2
A cognitive bias awareness matrix for enhancing ERP Decision-Making in entrepreneurial firms
Davidson, M. W., Parnell, J. A., & Davenport, S. W. (2024) · Journal of Ethics in Entrepreneurship and Technology · doi:10.1108/jeet-05-2024-0011 · Cited by 2
A Multidimensional Analysis of User Satisfaction with Cloud ERP Systems
Mihai, F., Aleca, O. E., Boldeanu, D. M., & Pugna, I. B. (2025) · Springer proceedings in business and economics · doi:10.1007/978-3-031-78179-7_1 · Cited by 2
Information and Communication Technology and Service Delivery in Commercial Banks in Kenya
Ngina, F. (2016) · Cited by 2
Neto, J. D. D. O. (2014) · LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas) · Cited by 2
The Impact of Information Systems from the Perspective of IS Stakeholders in Malaysia
Elias, N. F. (2012) · International Journal on Advanced Science Engineering and Information Technology · doi:10.18517/ijaseit.2.6.235 · Cited by 2
User Satisfaction Issues In Erp Projects
Dezdar, S. (2012) · Zenodo (CERN European Organization for Nuclear Research) · doi:10.5281/zenodo.1058270 · Cited by 2
An Approach for Supplier Selection in Information System Outsourcing
Yong, C., & Shuqin, C. (2008) · International Conference on Future Information Technology and Management Engineering · doi:10.1109/fitme.2008.9 · Cited by 2
Research on Economic Benefit from ERP-Evidence from Y Software Company's Users
Chen, S., & Liu, L. (2009) · International Conference on Information Science and Engineering · doi:10.1109/icise.2009.949 · Cited by 2
Choudhury, I. (2020) · ASEE Annual Conference & Exposition · doi:10.18260/1-2--5000 · Cited by 2
Forms of managing the efficiency of tax administration in Slovak Republic
Dobrovič, J., Gombár, M., & Taha, V. A. (2018) · JOURNAL OF INTERNATIONAL STUDIES · doi:10.14254/2071-8330.2018/11-2/20 · Cited by 2
Action plan on sustainability of fight against tax fraud and tax evasion: EU countries comparison
Dobrovič, J., Rajnoha, R., Vozňáková, I., & Pártlová, P. (2019) · JOURNAL OF INTERNATIONAL STUDIES · doi:10.14254/2071-8330.2019/12-4/18 · Cited by 2
An Expert System for Predicting ERP Post-Implementation Benefits Using Artificial Neural Network
Ravasan, A. Z., & Rouhani, S. (2017) · IGI Global eBooks · doi:10.4018/978-1-5225-3909-4.ch036 · Cited by 3
Karunarathna, D., & Rajapaksha, S. (2022) · Accounting and Management Information Systems · doi:10.24818/jamis.2023.01004 · Cited by 2
Analyzing the Implementation of an ERP System by Self-Assessment in Higher Education
Máté, D., Bács, Z., & Takács, V. L. (2017) · Acta Didactica Napocensia · doi:10.24193/adn.10.2.4 · Cited by 2
Владимирович, Г. М., & Sharlaimova, A. (2019) · E3S Web of Conferences · doi:10.1051/e3sconf/201911002081 · Cited by 2
Preparing for ERP Implementation
Karkio, A. (2014) · Theseus (Ammattikorkeakoulujen) · Cited by 2
The development of a model on ERP success: A highlight on internal service quality
Govindaraju, R., Sumarna, D. L., & Simatupang, T. (2014) · IEEE International Conference on Technology, Informatics, Management, Engineering and Environment (TIME-E) · doi:10.1109/time-e.2014.7011591 · Cited by 1
Towards Identifying the Most Important Attributes of ERP Implementations
Soja, P. (2009) · IGI Global eBooks · doi:10.4018/978-1-60566-146-9.ch007 · Cited by 1
A framework for the adoption of enterprise resource planning (ERP) systems in higher education
Scholtz, B. M. (2011) · Nelson Mandela University Research Repository · Cited by 1
Tarigan, Z. J. H., & Siagian, H. (2020) · International Journal of e-Education e-Business e-Management and e-Learning · doi:10.17706/ijeeee.2020.10.1.86-94 · Cited by 1
Evaluation of Employee Readiness for ERP Systems
Khaemba, S. N. (2019) · Advances in systems analysis, software engineering, and high performance computing book series · doi:10.4018/978-1-5225-7678-5.ch006 · Cited by 1
Kreutz, R. R., & Vieira, K. M. (2020) · Research Society and Development · doi:10.33448/rsd-v9i7.4289 · Cited by 1
Extending the Technology Acceptance Model to Investigate the Utilization of ERP Systems
Mouakket, S. (2012) · IGI Global eBooks · doi:10.4018/978-1-4666-1761-2.ch001 · Cited by 1
The Rocky Road to Appropriation: Managing Motivations in Research Projects
Rutz, P., Kotthaus, C., Krüger, M., Sept, A., & Wulf, V. (2025) · International Conference on Communities and Technologies (C&T) · doi:10.1145/3742800.3742836 · Cited by 1
Ifinedo, P., & Sundberg, K. (2012) · International Conference Enterprise Systems · Cited by 1
Benchmarking of ERP Systems Implementation: Case Study
Kłos, S., & Patalas, J. (2008) · IFAC Proceedings Volumes · doi:10.3182/20081205-2-cl-4009.00011 · Cited by 1
The Influence of User Social Network on User Participation in ERP System Implementation
Ju, P.-H., & Wei, H.-L. (2013) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2013.529 · Cited by 1
MOTIVATIONS FOR THE ADOPTION OF ERP AND CRM SYSTEMS: A COMPARATIVE ANALYSIS
Mesquita, V., Faria, J., Gonçalves, D., & Varajão, J. E. (2013) · CONTECSI - International Conference on Information Systems and Technology Management · doi:10.5748/9788599693094-10contecsi/ps-41 · Cited by 1
Framework to Enhance ERP Usability by Machine Learning Based Requirements Prioritization
Qayyum, S., & Abbasi, A. (2017) · Journal of Software · doi:10.17706/jsw.12.8.664-670 · Cited by 1
Soft ERP and Hard ERP Implementation to the Integration System for Firm Performance
Tarigan, Z. J. H., Basana, S. R., & Suprapto, W. (2018) · International Journal of e-Education e-Business e-Management and e-Learning · doi:10.17706/ijeeee.2019.9.1.26-37 · Cited by 1
Ranjan, S., Jha, V. K., & Pal, P. (2018) · International Journal of Business Information Systems · doi:10.1504/ijbis.2018.10014631 · Cited by 7
(2020) · Journal of Environmental Science Computer Science and Engineering & Technology · doi:10.24214/jecet.b.9.2.18695 · Cited by 1
Conceptualising use for information systems (IS) success
Tan, T. C. F. (2010) · Cited by 1
Research on Economic Benefit from Y Software Company’s ERP Users
Chen, S., & Liu, L. (2009) · Journal of Service Science and Management · doi:10.4236/jssm.2009.23019 · Cited by 1
An assessment of citizen benefits of enterprise resource planning systems in municipalities
Chandiwana, T. (2013) · Cited by 1
Understanding the phenomenon of IS success in China through the lens of the IS-Impact model
Cao, L. (2011) · Cited by 1
Predicting the performance of ERP in a changing and challenging energy market
van den Bogaard, J. A. (2015)
Developing An Integrated Model of Failure Model and Three Stages Model in ERP Implementation
Miyamoto, M., Kudo, S., & Iizuka, K. (2013) · International Conference on Information Science and Technology Applications (ICISTA) · doi:10.2991/icista.2013.15
ERP PACKAGE EVALUATION, THE CASE OF SMEs KAVALA's REGION
Valsamidis, S. I., Mandilas, Α., Nikolaidis, M., & Polychronidou, P. (2009) · RePEc: Research Papers in Economics
Anantakrishnan, G., & Jones, E. C. (2018) · International Supply Chain Technology Journal · doi:10.20545/isctj.v4i02.141
SISTEMA DE GESTÃO HOSPITALAR UM ESTUDO DESCRITIVO DA SATISFAÇÃO DOS USUÁRIOS
Dantas, S. D. L. C., & Pereira, F. A. D. M. (2014) · RAHIS - Revista de Administração Hospitalar e Inovação em Saúde · doi:10.21450/rahis.v11i1.1738
Specific Factors for ERP-Success Measurement in Healthcare
Kronbichler, S. A., & Ostermann, H. (2012) · IGI Global eBooks · doi:10.4018/978-1-4666-0170-3.ch011
Risk Factors in IT Enterprise Systems' Implementations - a Perspective of SAP ConsultantsPreprint
Lech, P. (2015) · SSRN Electronic Journal
The organisational factors that affect the implementation of enterprise resource planning in Jordan
nassar, B. A. Y. A., Sana', N. A., Nsour, A. N. A., & Rababah, K. A. (2016) · International Journal of Information Systems and Change Management · doi:10.1504/ijiscm.2016.080825
Lodhi, R. N. (2016) · HEC National Digital Library
Datta, P., & Hill, G. (2020) · Journal of Electronic Commerce in Organizations · doi:10.4018/jeco.2020010103 · Cited by 1
Understanding Role-Oriented Enterprise Systems: From Vendors to Customers
Riis, P. H. (2012) · Econstor (Econstor)
Enterprise Resource Planning (ERP)
Addo-Tenkorang, R., & Helo, P. (2011)
Gilabert, S. F. (2021) · doi:10.6035/14102.2021.261041 · Cited by 1
Ramayah, T., Lo, M., Samad, S., Ahmad, N. H., & Halim, H. A. (2021) · Studies of Applied Economics · doi:10.25115/eea.v39i10.5647
Tax Reform as an Instrument for the Stability of the National Economy
Dobrovič, J., Kostiuk, Y., & Plachtová, P. (2022) · SHS Web of Conferences · doi:10.1051/shsconf/202213501025
Development of The Means of Engagement Concept on Enterprise Resource Planning User Satisfaction
Rafsanjani, R. R., Lubis, M., & Abdulmana, S. (2023) · Electronic Integrated Computer Algorithm Journal · doi:10.62123/enigma.v1i1.7
Literature Study on IT: Characteristics of E-commerce Seller Side
Zhaopeng, C., Farhana, N., Karim, A. M., & Dewi, A. (2024) · International Journal of Academic Research in Progressive Education and Development · doi:10.6007/ijarped/v13-i1/20498
Evaluating the Impact of ERP Implementation on the user Satisfaction and Decision Making Quality
Ariffin, F. B., Kenak, K. G. G. R. A., & Wijaya, M. I. (2025) · International Conference on Software, Systems and Information Technology (SSITCON) · doi:10.1109/ssitcon66133.2025.11341963
La capacité d'improvisation en équipe : le cas de la phase de pré-implémentation d’un projet en SI
Bouakaz, K. (2022) · theses.fr (ABES) · doi:10.70675/39000f63zfe1bz4cf8zbc26z6e09b9971e46
Modelación de las decisiones de informatización en empresas industriales
Marcel, L., & Liseras, N. (2026) · Pymes, innovación y desarrollo. · doi:10.70453/2344.9195.v14.n1.53814
Long Running Transactions Within Enterprise Resource Planning Systems
Bajahzar, A. (2014) · DMU Open Research Archive (De Montfort University)
ERP implementation choices: a supply/use space based analysis
Campagnolo, G., & Ducati, S. (2010)
Metadata
- Authors
- Wu, J.-H., & Wang, Y.-M.
- Affiliations
- National Sun Yat-sen University (TW)
- National Chi Nan University (TW)
- Corresponding author
- Wu, Jen-Her
- ORCID
- Wang, Yu-Min
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2007-05
- Volume
- 23
- Issue
- 3
- Pages
- 1582-1596
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2020303288
- Cited by
- 203
- References
- 23
- Citations by year
- 2026: 1 · 2025: 4 · 2024: 3 · 2023: 4 · 2022: 6 · 2021: 5 · 2020: 9 · 2019: 12 · 2018: 5 · 2017: 10 · 2016: 10 · 2015: 10 · 2014: 19 · 2013: 24 · 2012: 16
- FWCI
- 16.35
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Computers in Human Behavior (publishedVersion)
- Funders
- National Science Council
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Keywords
- enterprise resource planning, ERP success, user satisfaction, key users, small and medium-sized enterprises, questionnaire development, reliability and validity, business process integration
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review