The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
Antecedents of customer satisfaction with online banking in China: The effects of experience
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Citations
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
Information Systems Success: The Quest for the Dependent Variable
DeLone, W. H., & McLean, E. R. (1992) · Information Systems Research · doi:10.1287/isre.3.1.60 · Cited by 10,697
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715
Liang, H., Saraf, N., Hu, Q., & Xue, Y. (2007) · MIS Quarterly · doi:10.2307/25148781 · Cited by 3,921
A Model of the Antecedents of Perceived Ease of Use: Development and Test
Venkatesh, V., & Davis, F. D. (1996) · Decision Sciences · doi:10.1111/j.1540-5915.1996.tb01822.x · Cited by 3,802
E-commerce: the role of familiarity and trust.
Gefen, D. (2000) · Omega · doi:10.1016/s0305-0483(00)00021-9 · Cited by 3,529
An Investigation into the Determinants of Customer Satisfaction
Churchill, G. A., & Surprenant, C. (1982) · Journal of Marketing Research · doi:10.2307/3151722 · Cited by 2,914
Assessing IT Usage: The Role of Prior Experience
Taylor, S., & Todd, P. (1995) · MIS Quarterly · doi:10.2307/249633 · Cited by 2,891
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Devaraj, S., Fan, M., & Kohli, R. (2002) · Information Systems Research · doi:10.1287/isre.13.3.316.77 · Cited by 1,205
Cited by
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Algharabat, R. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.08.026 · Cited by 576
Factors affecting adoption of online banking: A meta-analytic structural equation modeling study
Montazemi, A. R., & Qahri-Saremi, H. (2015) · Information & Management · doi:10.1016/j.im.2014.11.002 · Cited by 293
de Blanes Sebastián, M. G., Antonovica, A., & Sarmiento Guede, J. R. (2023) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2022.122235 · Cited by 86
Udo, G. J., Bagchi, K. K., & Kirs, P. J. (2012) · Computers in Human Behavior · doi:10.1016/j.chb.2012.04.017 · Cited by 51
Metadata
- Authors
- Yoon, C.
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2010-11
- Volume
- 26
- Issue
- 6
- Pages
- 1296-1304
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2032343616
- Cited by
- 222
- References
- 11
- FWCI
- 19.81
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Antecedents of customer satisfaction with online banking in China: The effects of experience. https://app.cochat.ai/papers/10.1016/j.chb.2010.04.001
- The paper
- Yoon, C. (2010). Antecedents of customer satisfaction with online banking in China: The effects of experience. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2010.04.001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
