Trust and distrust on the web: User experiences and website characteristics
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The importance of these cues for building online trust has already been identified for other types of websites.
“The importance of these cues for building online trust has already been identified for other types of websites [38]”
From Trust in telemedicine portals for rehabilitation care: an exploratory focus group study with patients and healthcare professionals (2015) · cites this paper as [38]
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- Authors
- Seckler, M., Heinz, S., Forde, S., Tuch, A. N., & Opwis, K.
- Affiliations
- University of Basel (CH)
- Corresponding author
- Seckler, Mirjam
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2015-04
- Volume
- 45
- Pages
- 39-50
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2037809001
- Cited by
- 223
- References
- 51
- Citations by year
- 2026: 9 · 2025: 24 · 2024: 11 · 2023: 28 · 2022: 22 · 2021: 31 · 2020: 24 · 2019: 21 · 2018: 23 · 2017: 14 · 2016: 13 · 2015: 3
- FWCI
- 19.08
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Computers in Human Behavior (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Keywords
- online trust, distrust, user experience, web design, website characteristics, critical incidents, privacy concerns, security indicators, online reviews, social influence, perceived honesty, perceived competence, perceived benevolence, web page layout, pop-ups
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