An integrative model of organizational trust: past, present, and future

What is coefficient alpha? An examination of theory and applications

Cortina, J. M. (1993) · Journal of Applied Psychology · doi:10.1037/0021-9010.78.1.98 · Cited by 8,810 · see citing works

Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organizations

McAllister, D. J. (1995) · Academy of Management Journal · doi:10.2307/256727 · Cited by 7,346 · see citing works

Feeling and Believing: The Influence of Emotion on Trust.

Dunn, J. R., & Schweitzer, M. E. (2005) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.88.5.736 · Cited by 1,301 · see citing works

Trust and Distrust Definitions: One Bite at a Time

Harrison McKnight, D., & Chervany, N. L. (2001) · Lecture Notes in Computer Science · doi:10.1007/3-540-45547-7_3 · Cited by 747 · see citing works

Human trust in artificial intelligence: Review of empirical research

Glikson, E., & Woolley, A. W. (2020) · Academy of Management Annals · doi:10.5465/annals.2018.0057 · Cited by 2,921 · see citing works

Trust in AI and Its Role in the Acceptance of AI Technologies

Choung, H., David, P., & Ross, A. (2023) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2022.2050543 · Cited by 963 · see citing works

Entrustment Decision Making in Clinical Training

ten Cate, O., Hart, D., Ankel, F., Busari, J., Englander, R., Glasgow, N., Holmboe, E., Iobst, W., Lovell, E., Snell, L. S., et al. (2016) · Academic Medicine · doi:10.1097/acm.0000000000001044 · Cited by 478 · see citing works

Introduction matters: Manipulating trust in automation and reliance in automated driving

Körber, M., Baseler, E., & Bengler, K. (2018) · Applied Ergonomics · doi:10.1016/j.apergo.2017.07.006 · Cited by 418 · see citing works

Does trust matter more in virtual teams? A meta-analysis of trust and team effectiveness considering virtuality and documentation as moderators.

Breuer, C., Hüffmeier, J., & Hertel, G. (2016) · Journal of Applied Psychology · doi:10.1037/apl0000113 · Cited by 375 · see citing works

Consumer acceptance of internet banking: The influence of internet trust

Grabner‐Kräuter, S., & Faullant, R. (2008) · International Journal of Bank Marketing · doi:10.1108/02652320810913855 · Cited by 316 · see citing works

National culture and consumer trust in e-commerce

Hallikainen, H., & Laukkanen, T. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.07.002 · Cited by 287 · see citing works

Human confidence in artificial intelligence and in themselves: The evolution and impact of confidence on adoption of AI advice

Chong, L., Zhang, G., Goucher-Lambert, K., Kotovsky, K., & Cagan, J. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2021.107018 · Cited by 262 · see citing works

Modeling corporate citizenship, organizational trust, and work engagement based on attachment theory

Lin, C.-P. (2010) · Journal of Business Ethics · doi:10.1007/s10551-009-0279-6 · Cited by 237 · see citing works

Trust and distrust on the web: User experiences and website characteristics

Seckler, M., Heinz, S., Forde, S., Tuch, A. N., & Opwis, K. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2014.11.064 · Cited by 223 · see citing works

Affective Commitment to Change and Innovation Implementation Behavior: The Role of Charismatic Leadership and Employees’ Trust in Top Management

Michaelis, B., Stegmaier, R., & Sonntag, K. (2009) · Journal of Change Management · doi:10.1080/14697010903360608 · Cited by 216 · see citing works

Managerial overreliance on AI-augmented decision-making processes: How the use of AI-based advisory systems shapes choice behavior in R&D investment decisions

Keding, C., & Meissner, P. (2021) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2021.120970 · Cited by 168 · see citing works

Trust and Leader—Member Exchange: A Closer Look at Relational Vulnerability

Scandura, T. A., & Pellegrini, E. K. (2008) · Journal of Leadership & Organizational Studies · doi:10.1177/1548051808320986 · Cited by 160 · see citing works

Identifying relevant segments of AI applications adopters – Expanding the UTAUT2’s variables

Cabrera-Sánchez, J.-P., Villarejo-Ramos, Á. F., Liébana-Cabanillas, F., & Shaikh, A. A. (2021) · Telematics and Informatics · doi:10.1016/j.tele.2020.101529 · Cited by 146 · see citing works

Assessing AI adoption in developing country academia: A trust and privacy-augmented UTAUT framework

Rana, M. M., Siddiqee, M. S., Sakib, M. N., & Ahamed, M. R. (2024) · Heliyon · doi:10.1016/j.heliyon.2024.e37569 · Cited by 143 · see citing works

The Role of Customer Affection and Trust in Loyalty Rebuilding after Service Failure and Recovery

La, S., & Choi, B. (2012) · The Service Industries Journal · doi:10.1080/02642069.2011.529438 · Cited by 133 · see citing works

The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

C. Köbis, N., Soraperra, I., & Shalvi, S. (2021) · Journal of Management · doi:10.1177/0149206320967740 · Cited by 129 · see citing works

A comprehensive view of trust in education: Conclusions from a systematic literature review

Niedlich, S., Kallfaß, A., Pohle, S., & Bormann, I. (2021) · Review of Education · doi:10.1002/rev3.3239 · Cited by 98 · see citing works

A Networked <inline-formula> <tex-math notation="LaTeX">${N}$ </tex-math> </inline-formula>-Player Trust Game and Its Evolutionary Dynamics

Chica, M., Chiong, R., Kirley, M., & Ishibuchi, H. (2018) · IEEE Transactions on Evolutionary Computation · doi:10.1109/tevc.2017.2769081 · Cited by 95 · see citing works

Effects of Uncertainty and Cognitive Load on User Trust in Predictive Decision Making

Zhou, J., Arshad, S. Z., Luo, S., & Chen, F. (2017) · Lecture Notes in Computer Science · doi:10.1007/978-3-319-68059-0_2 · Cited by 59 · see citing works

Examining chatbot usage intention in a service encounter: Role of task complexity, communication style, and brand personality

Murtaza, Z., Sharma, I., & Carbonell, P. (2024) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2024.123806 · Cited by 46 · see citing works

Encountering misinformation online: antecedents of trust and distrust and their impact on the intensity of Facebook use

Cheng, Y., & Chen, Z. F. (2021) · Online Information Review · doi:10.1108/oir-04-2020-0130 · Cited by 45 · see citing works

Collaborative human-AI trust (CHAI-T): A process framework for active management of trust in human-AI collaboration

McGrath, M. J., Duenser, A., Lacey, J., & Paris, C. (2025) · Computers in Human Behavior: Artificial Humans · doi:10.1016/j.chbah.2025.100200 · Cited by 51 · see citing works

When Do People Trust Their Social Groups?

Ma, X., Cheng, J., Iyer, S., & Naaman, M. (2019) · Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300297 · Cited by 41 · see citing works

“My Name is Alexa. What’s Your Name?” The Impact of Reciprocal Self-Disclosure on Post-Interaction Trust in Conversational Agents

Saffarizadeh, K., University of Texas at Arlington, Keil, M., Georgia State University, Boodraj, M., Boise State University, Alashoor, T., & University of Navarra (2024) · Journal of the Association for Information Systems · doi:10.17705/1jais.00839 · Cited by 41 · see citing works

What Do We Mean When We Talk about Trust in Social Media? A Systematic Review

Zhang, Y., Gaggiano, J. D., Yongsatianchot, N., Suhaimi, N. M., Kim, M., Sun, Y., Griffin, J., & Parker, A. G. (2023) · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581019 · Cited by 29 · see citing works

How Culture and Trustworthiness Interact in Different E-Commerce Contexts: A Comparative Analysis of Consumers' Intention to Purchase on Platforms of Different Origins

Tikhomirova, A., Huang, J., Chuanmin, S., Khayyam, M., Ali, H., & Khramchenko, D. S. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.746467 · Cited by 25 · see citing works

Repairing Integrity-Based Trust Violations in Ascription Disputes for Potential E-Commerce Customers

Deng, H., Wang, W., & Lim, K. H. (2022) · MIS Quarterly · doi:10.25300/misq/2022/15679 · Cited by 13 · see citing works