Cited by 297Digital Communication and LanguagePersonal Information Management and User BehaviorImpact of Technology on Adolescents

The effect of mobile messaging during a conversation on impression formation and interaction quality

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Vanden Abeele, Mariek M.P., Antheunis, Marjolijn L., Schouten, Alexander P.·2016·Computers in Human Behavior

Abstract

This paper presents two experimental studies investigating the impact of mobile messaging during an offline conversation on relational outcomes. A first study examined the impact on impression formation. A 3 × 1 experiment revealed that phone users were perceived as significantly less polite and attentive, and that self-initiated messaging behavior led to more negative impression formation than messaging behavior in response to a notification. A second study examined the impact on perceived conversation quality and social attraction. A 2 × 2 experiment revealed that perceived conversation quality was negatively affected by co-present mobile messaging behavior, while social attraction was not. Whether persons were acquainted or not with the phone user did not moderate this relationship.

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  1. Burgoon, J. K., & Hoobler, G. B. (1994). In Nonverbal signals. Handbook of interper- sonal communication (vol. 2, pp. 229e285).
  2. Hopper, R. (1992). Telephone conversation. Bloomington, IN: Indiana University Press.
  3. Ling, R. (1997). "One can talk about common manners!": the use of mobile tele- phones in inappropriate situations. In L. Haddon (Ed.), Themes in mobile tele- phony. Final report of the COST 248 home and work group.

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Authors
Vanden Abeele, M. M. P., Antheunis, M. L., & Schouten, A. P.
Affiliations
Tilburg University (NL)
Venue
Computers in Human Behavior
Publisher
Elsevier BV
Published
2016-09
Volume
62
Pages
562-569
ISSN
0747-5632 (ISSN-L)
OpenAlex
W2339770900
Cited by
297
References
52
Citations by year
2026: 26 · 2025: 39 · 2024: 27 · 2023: 36 · 2022: 37 · 2021: 31 · 2020: 53 · 2019: 26 · 2018: 15 · 2017: 7
FWCI
24.93
Type
journal article
Language
en
Open access
Locations
  • Computers in Human Behavior (publishedVersion, public-domain)
  • Research portal (Tilburg University) (publishedVersion)
  • Data Archiving and Networked Services (DANS) (submittedVersion)
  • Ghent University Academic Bibliography (Ghent University) (submittedVersion)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Digital Communication and Language
  • Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
  • Social Sciences › Sociology and Political Science › Impact of Technology on Adolescents
Keywords
mobile messaging, impression formation, conversation quality, social attraction, interpersonal perception

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