The effect of mobile messaging during a conversation on impression formation and interaction quality
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This paper presents two experimental studies investigating the impact of mobile messaging during an offline conversation on relational outcomes. A first study examined the impact on impression formation. A 3 × 1 experiment revealed that phone users were perceived as significantly less polite and attentive, and that self-initiated messaging behavior led to more negative impression formation than messaging behavior in response to a notification. A second study examined the impact on perceived conversation quality and social attraction. A 2 × 2 experiment revealed that perceived conversation quality was negatively affected by co-present mobile messaging behavior, while social attraction was not. Whether persons were acquainted or not with the phone user did not moderate this relationship.
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Phone use during social interaction can reduce the perceived quality of the interaction.
“Phone use during social interaction can reduce feelings of social connection [41,42 ,43,44], the perceived quality of the interaction [45,46], enjoyment gained from the interaction [47 ], and even frequency of smiling at others [48].”
From Two social lives: how differences between online and offline interaction influence social outcomes (2020) · cites this paper as [46]
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- Authors
- Vanden Abeele, M. M. P., Antheunis, M. L., & Schouten, A. P.
- Affiliations
- Tilburg University (NL)
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2016-09
- Volume
- 62
- Pages
- 562-569
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2339770900
- Cited by
- 297
- References
- 52
- Citations by year
- 2026: 26 · 2025: 39 · 2024: 27 · 2023: 36 · 2022: 37 · 2021: 31 · 2020: 53 · 2019: 26 · 2018: 15 · 2017: 7
- FWCI
- 24.93
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- Computers in Human Behavior (publishedVersion, public-domain)
- Research portal (Tilburg University) (publishedVersion)
- Data Archiving and Networked Services (DANS) (submittedVersion)
- Ghent University Academic Bibliography (Ghent University) (submittedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Digital Communication and Language
- Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
- Social Sciences › Sociology and Political Science › Impact of Technology on Adolescents
- Keywords
- mobile messaging, impression formation, conversation quality, social attraction, interpersonal perception
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