The impact of electronic word-of-mouth communication: A literature analysis and integrative model
Cheung, Christy M.K., Thadani, Dimple R.·2012·Decision Support Systems
Cited by (1,000)
Items 701–800 of 1,000
- The Effects of Language Errors in Service Recovery Communication on Customers’ Hotel Perceptions and Booking IntentionsIrene T. M. Roozen, Mariet Raedts · 2021 · Journal of Quality Assurance in Hospitality & Tourism
- Applying qualitative approach to identify the characteristics of effective messages in eWOM communicationsRosha Makvandi, Milad Farzin · 2022 · Management Matters
- Analyzing the credibility of eword-of-mouth using customer reviews on social media2018 · Journal of Advances in Humanities and Social Sciences
- Factors dominating individual information disseminating behavior on social networking sitesJuan Shi, Kin Keung Lai, Ping Hu, Gang Chen · 2017 · Information Technology and Management
- Play on DemandBrian McCauley, Giovanni Maria Merola, Sarah Gumbley · 2017 · International Journal of E-Business Research
- Exploring Passengers’ Travel Behaviors Based on Elaboration Likelihood Model under the Impact of Intelligent Bus InformationFan Wu, Xiaowei Hu, Shi An, Duo Zhang · 2019 · Journal of Advanced Transportation
- What drives people to repost social media messages during the COVID‐19 pandemic? Evidence from the Weibo news microblogJiayin Pei, Zhi Lu, Yang Xiao-ming · 2021 · Growth and Change
- Impact du BAO électronique sur l’intention d’achat du consommateur:Le rôle modérateur de l’âge et du genreManel Hamouda, Rym Srarfi Tabbane · 2014 · La Revue Gestion et Organisation
- Factors affecting consumers’ online product review useKelley A. O’Reilly, Amy MacMillan, Alhassan G. Mumuni, Karen M. Lancendorfer · 2018 · Qualitative Market Research An International Journal
- Prestige and Dominance: How eWOM Differs Between Consumers High in Authentic and Hubristic PrideJiayao Liu, Qingyun Xiong, Jianan Zhong · 2022 · Frontiers in Psychology
- The Dual Roles of Trust and Risk in Sport Consumer Decision-Making in Social Commerce: An Information Adoption ModelWeisheng Chiu, Heetae Cho, Hui Mei Chua · 2023 · Sport Marketing Quarterly
- RETRACTED:Navigating the Omnichannel Landscape: Unraveling the Antecedents of Customer LoyaltyHyeon Jo, Youngsok Bang · 2024 · SAGE Open · Retracted
- YOUTHS’ WORD-OF-MOUTH IN A DEVELOPING COUNTRY: ROLES OF GREEN PROMOTION AND GREEN BRAND LOYALTYThanh Hai Phan, Ngọc Điệp Nguyễn, Hai Giang Ha, Mai Trang Le, Phuong Anh Vu, Hai Anh Doan · 2024 · Business Management and Economics Engineering
- Metaverse Metamorphosis: Fintech's Evolution Catalyzing New Era of Consumer BehaviorAntora Dutta, Saumya Singh · 2024 · Journal of Consumer Behaviour
- How Does Generative AI Relate to Leisure Satisfaction and Awareness?Yu Li, Lianping Ren, Hanqin Qiu Zhang, Huimei Liu · 2025 · Leisure Sciences
- Impact of human and AI-agent services on customer learning, immersion and loyalty: the role of interactivityRavi Chatterjee, Sneha Rose George, Juhee Singh Verma, Githa S. Heggde, Dharmesh D. Gadhavi · 2025 · Journal of Service Theory and Practice
- The Role of Product Type in Online Review Generation and Perception: Implications for Consumer Decision-MakingHang Dong, Keeyeon Ki-cheon Park, Jong Min Kim · 2025 · Journal of theoretical and applied electronic commerce research
- An integrated SOR and SCT model approach to exploring chinese public perception of autonomous vehiclesJingwen Wu, Sok-Tae Kim · 2025 · Scientific Reports
- Fake news, consumer cynicism and negative word-of-mouth: The mitigating role of trust in social media advertisingOvidiu-Ioan Moisescu, Luigia-Gabriela Sterie, Daniel Mican · 2025 · Computers in Human Behavior
- The Relationship between Social Media Influence, EWOM, and E-satisfaction of Consumers in India: A Moderated Moderated-mediation Conditional ModelShaira Bi Abdul, Vasanthi Soundararajan, Satyanarayana Parayitam · 2022 · Global Business Review
- How do likes influence revenue? A randomized controlled field experimentJörn Grahl, Oliver Fast Hinz, Franz Rothlauf, Benjamin M. Abdel-Karim, Cristina Mihale-Wilson · 2023 · Journal of Business Research
- The dynamics of online ratings with heterogeneous preferences in online review platformYuhan Zhang, Xin Feng, Ye Wu, Jinghua Xiao · 2018 · Chaos Solitons & Fractals
- The effects of user comments on hedonic and eudaimonic entertainment experiences when watching online videosA. Marthe Möller, Rinaldo Kühne · 2019 · Communications
- MARKA İMAJININ ELEKTRONİK AĞIZDAN AĞIZA PAZARLAMA (EAAP) ÜZERİNDEKİ ETKİSİ: NOTEBOOK KULLANICILARI ÜZERİNE BİR ARAŞTIRMATibet Tebriz URMAK, Gül Banu DAYANÇ KIYAT · 2020 · İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi
- Who doesn't read online consumer reviews, and why?Adrian R. Camilleri · 2021 · Personality and Individual Differences
- The Impact of Online Consumer Reviews on Online Hotel Booking IntentionYiğit Can Güler, Farıd Huseynov · 2021 · Journal of Business Research - Turk
- Voice in Words: A Mixed-Method Approach for Decoding Digital Footprints Using Online ReviewsGowhar Rasool, Anjali Pathania · 2022 · Journal of Quality Assurance in Hospitality & Tourism
- The manifestation of brand engagement in self-concept through customer word-of-mouth behaviorCivilai Leckie, Munyaradzi W. Nyadzayo, Lester W. Johnson · 2022 · Journal of Strategic Marketing
- Dimensions of e-return service quality: conceptual refinement and directions for measurementShilpi Saxena, Vaibhav Chawla, Jaana Tähtinen · 2022 · Journal of Service Theory and Practice
- What shall I learn? Two-stage decision making under social influence on corporate E-learning platformsYiping Amy Song, Lingling Zhang, Liye Ma, Indranil Bose · 2023 · Decision Support Systems
- Les conséquences du bouche-à-oreille électronique dans le secteur bancaireMoez Ltifi, Faouzi Najjar · 2015 · La Revue Gestion et Organisation
- Investigating the post-adoption stage of Voice over Internet Protocol (VoIP) telephony diffusionYing-Wei Shih, Ya-Ling Wu, Yi‐Shun Wang, Chiung-Liang Chen · 2017 · Information Technology and People
- The Effect of eWOM on E-LoyaltyHaneen Hasan, Hani Hamed Al-Dmour, Rand Al-Dmour · 2020 · International Journal of Customer Relationship Marketing and Management
- The role of the Instagram social network in youth businessRadoslav Baltezarević, Ivana Baltezarević · 2021 · Megatrend revija
- Revealing repeat use intention of online food delivery services in Indonesia: what really counts?Fathul Wahid, Nurul Indarti, Hardo Firmana Given Grace Manik, Grisna Anggadwita · 2024 · Journal of Foodservice Business Research
- They acclaimed, I used: an investigation of traveller’s behavioural intention to use YouTube shorts for selection of ecotourism destinationNidhi Sharma, Nilesh Arora · 2024 · Journal of Hospitality and Tourism Insights
- Mining the truth: A text mining approach to understanding perceived deceptive counterfeits and online ratingsMurad Moqbel, Aarushi Jain · 2024 · Journal of Retailing and Consumer Services
- Multimodal review helpfulness prediction with a multi-level cognitive reasoning mechanism: A theory-driven graph learning modelHai Wei, Ying Yang, Yu‐Wang Chen · 2025 · Decision Support Systems
- Consumer preferences in user- vs. item-based recommender systems for search and experience productsYoungtae Choi, Junga Kim · 2025 · Journal of Marketing Management
- Service encounter microblog word of mouth and its impact on firm reputationJ. B. Barhorst, Alan Wilson, Graeme McLean, J. Brooks · 2020 · Journal of Services Marketing
- Differential impacts of social influence on initial and sustained participation in open source software projectsXuan S. Yang, Xiao Li, Daning Hu, Harry Jiannan Wang · 2021 · Journal of the Association for Information Science and Technology
- The Influence of Reviewer and Consumer Congruence in Online Word-of-Mouth TransactionsChristopher Paul Furner, Tom E. Yoon, Robert Zinko, Samuel H. Goh · 2021 · Journal of Electronic Commerce in Organizations
- Research on the Influence Path of Online Consumers’ Purchase Decision Based on Commitment and Trust TheoryYou Yan, Yanchuan Hu, Weining Yang, Shuai Cao · 2022 · Frontiers in Psychology
- Impact of e-WOM and WOM on Destination Image in Shopping Tourism BusinessErni Martini · 2022 · Jurnal Dinamika Manajemen
- The influence of homophily and social identity on eWOM in streaming consumption behaviourIker Oquiñena, Joaquín Sánchez-Herrera, Abel Monfort · 2024 · Spanish Journal of Marketing - ESIC
- Identifying Personas in Online Shopping CommunitiesYu Xu, Michael Jongseon Lee · 2020 · Multimodal Technologies and Interaction
- Determinants of bidding behaviours on live broadcast auction platforms: Goal desire perspectiveChien‐Hsing Wu, Shu‐Chen Kao, Jia‐Sing Lin · 2020 · International Journal of Consumer Studies
- THE EFFECT OF E-WOM SOURCE CREDIBILITY ON PURCHASE INTENTIONS WITH CONSUMER INVOLVEMENT AS A MODERATING VARIABLEAlan Rusdiana, Agus Suroso, Lusi Suwandari · 2020 · ICORE
- Rethinking a Designers’ Rule of Thumb: Influence of Information Seeking and Consumption Goals on Mobile Commerce Interface DesignSooa Hwang, Hyunah Park, Kyunghui Oh, Sang-Woong Hwang, Jaewoo Joo · 2021 · Journal of theoretical and applied electronic commerce research
- THE ROLE OF USER ENGAGEMENT IN ELECTRONIC 1 WORD-OF-MOUTH AND ONLINE PERFORMANCEAchilleas Barlas, Yeoyrios Stamboulis, Alkiviadis Vleioras · 2020 · Organization & Management Scientific Quartely
- Pilkada Amidst a Pandemic: The Role of The Electronic Word of Mouth in Political Brand and Voting IntentionLinda Fitriani, Jono Mintarto Munandar, Ujang Sumarwan · 2021 · Jurnal Ilmu Sosial dan Ilmu Politik
- The Mediated Effect of Social Presence on Social Commerce WOM BehaviorCarolina Herrando, Julio Jiménez Martínez, María José Martín‐De Hoyos · 2021 · Information
- Marketing Analysis in Sport BusinessKevin K. Byon, Brian H. Yim, James J. Zhang · 2022 · Routledge eBooks
- Why do people donate online? A perspective from dual credibility transferBetty Purwandari, Latifatul Khairiyah, Mardiana Purwaningsih, Achmad Nizar Hidayanto, Nur Fitriah Ayuning Budi, Kongkiti Phusavat · 2022 · International Review on Public and Nonprofit Marketing
- The effect of perceived financial risk on purchase intention in PakistanShahid Ghafoor Khokhar, Maayda Shahid, Sana Hafeez, Muhammad Shahid Tufail · 2022 · International Journal of Emerging Markets
- Lean persuasive design of electronic word-of-mouth (e-WOM) indexes for e-commerce stores based on fogg behavior modelShugang Li, Fang Liu, Yuqi Zhang, Zhaoxu Yu · 2023 · Electronic Commerce Research
- Social media marketing activities in the Indian airlines: Brand equity and electronic word of mouthMohammad Furqan Khan, Faseeh Amin, Anisa Jan, Irfan Ahmad Hakak · 2024 · Tourism and Hospitality Research
- Effect of Social Networks on Online ReviewsParastoo Samiei, Arvind Tripathi · 2014 · Hawaii International Conference on System Sciences (HICSS)
- Online reviews as a source of marketing research data: a literature analysisMichael Nche Tuma, Reinhold Decker · 2013 · International Journal of Electronic Marketing and Retailing
- An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online PlatformsB. N. Malar Selvi, J. Edwin Thomson · 2016 · Intelligent Information Management
- Desempenho na Rede Social e Receita em Vendas: Efeito Moderador da Sazonalidade na Pequena Empresa VarejistaRafael Barreiros Porto, Patrick Michel Finazzi Santos, Felipe Velloso Santana · 2017 · ReMark - Revista Brasileira de Marketing
- An Integrated Research Framework for Effect of EWOMJie Li, Wenyi Xue, Fang Yang, LI Ya-kun · 2017 · 系统科学与信息学报(英文)
- Consumer eWOM Communication: The Missing Link between Relational Capital and Sustainable Bioeconomy Ii Health Care ServicesI. Gheorghe, V. Purcarea, Consuela-Mădălina Gheorghe · 2018 · www.amfiteatrueconomic.ro
- User response to e-WOM in social networks: how to predict a content influence in TwitterZohreh Yousefi Dahka, Nastaran Hajiheydari, Saeed Rouhani · 2019 · International Journal of Internet Marketing and Advertising
- Dimensions of eWOM Credibility on the Online Purchasing Activities among Consumers Through Social MediaUniversiti Teknologi MARA, Nor Amira Baharuddin, Mohammad Yaacob, Universiti Teknologi MARA · 2020 · Jurnal Komunikasi Malaysian Journal of Communication
- EMPIRICAL STUDY OF THE MOTIVATIONS OF E-WOM SPREADING ON ONLINE FEEDBACK SYSTEM IN CHINAJinhong Cui, Lingyun Wang, Haiqi Feng, Yue Teng · 2014 · Journal of the Association for Information Systems
- Impact of Word-of-Mouth on consumer decision-making: An information processing perspective in the context of a high-involvement serviceKristiina Herold · 2015 · LUTPub (LUT University)
- Does Social Interaction Affect Consumer Decisions on Social Commerce SitesYichuan Wang, Chiahui Yu · 2015 · SSRN Electronic Journal
- Effects of product online reviews on product returns: a review and classification of the literatureYun Wang, Bo Yu, Jing Chen · 2024 · International Transactions in Operational Research
- The intention to share a sustainability communication about a tourism destinationM. García de los Salmones, Ángel Herrero, Patricia Martínez García de Leaniz · 2024 · Spanish Journal of Marketing-ESIC
- The influence of informative and normative features of social e-commerce UGC on consumers’ purchase intention: the moderating effect of persuasive resistanceLi Wang, Yong Liu, Xiaochun Liu, Mengyuan Liu · 2025 · Behaviour and Information Technology
- The impact of guilt on student interactions with generative AI technologyHyeon Jo · 2025 · Ethics & Behavior
- The impact of social media on university students’ revisit intention in sports tourism: A hybrid method based on SEM and ANNJinrong Li, Li Fang, Xiaomin Zhou · 2025 · PLoS ONE
- How restaurant influencers’ characteristics impact Gen Z’s restaurant visit: an elaboration likelihood perspectivePriya Pereira, Senthilkumaran Piramanayagam, Jyothi Mallya, Vidya Patwardhan · 2025 · Cogent Business & Management
- AI
Ghostwriting Remorse: Guilt for Using Generative
AI
in Interpersonal Heartfelt MessagesDanielle Hass, Colleen P. Kirk, Julian Givi · 2025 · Journal of Consumer Behaviour
- UNDERSTANDING ROLES OF INSTITUTION BASED TRUST AND SOCIAL INTERACTIONS IN SOCIAL COMMERCE ENVIRONMENTVikas Gautam · 2024 · Journal of Organizational Computing and Electronic Commerce
- The impact of customer experience and satisfaction on loyalty and word of mouth advertising in a Samen credit institution of RashtReza Derakhshanfar, Maryam Hasanzadeh · 2016
- The effect of Instagram conspicuous consumptive behaviour on the intention to purchase luxury goods: A developing country’s perspectiveNtsundeni Madzunya, Kim L. Viljoen, L. Cilliers · 2021 · South African Journal of Information Management
- THE ROLE OF COMPANY REPUTATION IN MITIGATING NEGATIVE WORD OF MOUTHShinta Rahmani, Rizal Edy Halim, Gita Gayatri, Asnan Furinto · 2021 · Verslas teorija ir praktika
- Transformation of WOM (Word of Mouth) From Traditional to Digital and Current Recommendations for e-WOMMustafa Şehirli · 2021 · Advances in marketing, customer relationship management, and e-services book series
- Influences of EWOM in Social Media on Consumer's Purchase Intention on Online Video StreamingDenysa Andriani, Irvi Ramadhani, Auliya Venty Febriana, Willy Gunadi · 2021 · International Conference on Information Management and Technology (ICIMTech)
- Exploring the factors affecting content dissemination through WeChat official accounts: a heuristic-systematic model perspectiveBo Yang, Yue Hu, Xusen Cheng, Ying Bao, Wenjing Chen · 2022 · Electronic Commerce Research
- Understanding Tourists’ Attitude Toward Online Travel Health Information During and Post-COVID-19: A Health Belief Model ApplicationArej Alhemimah · 2022 · Tourism and Hospitality Research
- Evaluación de los efectos de la confianza del consumidor sobre el boca-oído electrónico (e-WoM) en tiendas de comercio electrónico en ColombiaLinda Rocío Hernández Díaz · 2022 · Innovar
- The Impact of Brand Loyalty Determinants on the Tourists’ Choice of Five Stars Hotels in JordanReem Abu Qurah, Nida’a Al-Husban, Anber Abraheem Shlash Mohammad, Faraj Mazyed Faraj Aldaihani, Sulieman Ibraheem Shelash Al-Hawary, Riad Ahmad Mohammed Abazeed, Ibrahim Rashed Soliaman AlTaweel, Muhammad Turki Alshurideh, Barween Hikmat Al Kurdi · 2023 · Studies in computational intelligence
- Evolución de la investigación científica sobre electronic word of mouth en la industria del turismo: un análisis bibliométricoCarlos Fernando Osorio Andrade, Carlos Alberto Arango Pastrana, Augusto Rodríguez Orejuela · 2023 · Estudios Gerenciales
- Maximizing Social Influence With Minimum Information AlterationGuan Wang, Weihua Li, Quan Bai, Edmund M-K Lai · 2023 · IEEE Transactions on Emerging Topics in Computing
- Reexamining review variance and movie sales: the inverted-U-shaped relationship and boundary conditionsJungwon Lee, Cheol Ho Park · 2023 · Internet Research
- Educational demands to reduce avoidance of vocational education in JordanAlsa rsquo aideh Monim · 2016 · Educational Research and Reviews
- An Application of Text Mining to Capture and Analyze eWOMTaşkın Dirsehan · 2015 · Advances in marketing, customer relationship management, and e-services book series
- Online Reputation and Tourism Destination Competitiveness—Conceptual Model Development and Pilot TestingJelena Dorčić, Jelena Komšić · 2017 · Springer eBooks
- Similarity-based approach for accurately retrieving similar cases to intelligently handle online complaintsXiaolan Cui, Shuqin Cai, Yuchu Qin · 2017 · Kybernetes
- Exploring the Differential Effects of Online Reviews on Film's Box-Office Success: Source Identity and Brand Equity From an Integrated PerspectiveKai Zhao, Xiaocong Yang, Xiaobo Tao, Xiaoyu Xu, Jinkai Zhao · 2020 · Frontiers in Psychology
- Can you tell me where to stay? The effect of presentation format on the persuasiveness of hotel online reviewsMarcin Bartosiak · 2020 · Current Issues in Tourism
- Determinants of Customer Engagement in Electronic Word of Mouth (eWOM) CommunicationAnshu Rani, Itam Urmila Jagadeeswari, Shivaprasad H. N. · 2021 · Advances in marketing, customer relationship management, and e-services book series
- The Effectiveness of Electronic WOM in Electronic Commerce and Social MediaInayatulloh Inayatulloh, Enggal Sriwardiningsih, Prasetya Cahya Saputra, Sastya Hendri Wibowo, Dewi Febriani, Sugeng Riyanto · 2021 · International Conference on Cybernetics and Intelligent System (ICORIS)
- The Roles of Social Media Marketing and Brand Management in Global MarketingKijpokin Kasemsap · 2018 · IGI Global eBooks
- HOW AFFINITY INFLUENCES ON DECISION MAKING INCONSISTENT WITH WOM TRUSTWORTHINESS AND EWOM TRUSTWORTHINESSMasato Eguchi, Toshiyuki Yamashita · 2016 · PSYCHOLOGIA
- THE INFLUENCE OF EWOM AND EDITOR INFORMATION ON INFORMATION USEFULNESS IN VIRTUAL COMMUNITYChuan Luo, Yangfan Wang, Nan Wu, Xin Liang, Yunyong Guo · 2014 · Journal of the Association for Information Systems
- Influencer marketing and the effect on brand personality and brand perceptionVictoria Tengblad Kreft, Alexandra Hagman, Ellen Hessels · 2017 · Lund University Publications Student Papers (Lund University)