The impact of electronic word-of-mouth communication: A literature analysis and integrative model

Cheung, Christy M.K., Thadani, Dimple R.·2012·Decision Support Systems

Cited by (1,000)

Items 901–1,000 of 1,000

  1. From attraction to monetization: How do knowledge influencers trigger users’ willingness to subscribe to knowledge products?
    Xiaoyu Chen, Alton Y.K. Chua · 2024 · Internet Research
  2. Does eWoM matter in s-commerce? A comparatives study between Kuwait and United Arab Emirates
    Hasan A. Abbas, Kamel Rouibah, Nabeel A. Y. Al-Qirim · 2025 · Global Knowledge, Memory and Communication
  3. The illusion of trust and the paradox of disclosure: how fake physician reviews exploit privacy concerns
    Aishwarya Deep Shukla, Jie Mein Goh, Laksh Agarwal · 2025 · Internet Research
  4. The dynamic impact of electronic word-of-mouth (eWOM) in the movie market lifecycle: the moderating role of key creators’ activity on movie attendance
    Qi Wang, Xiaoqian Fan, Wen Zhang · 2025 · Journal of Retailing and Consumer Services
  5. Mapping Depression and Problematic Internet Use Symptoms in Chinese College Students: Insights from a Large-Scale Network Analysis
    A Li-Ya, Mengyi Chen, Yuan-Yuan Jiang, Huiting Huang, Shou Liu, Yi Ma, Zhaohui Su, Teris Cheuk Chi Cheung, Gabor S. Ungvari, Qing-Yong Meng et al. · 2025 · International Journal of Mental Health and Addiction
  6. Online review authenticity and helpfulness: an integrative literature review and research agenda for consumer purchase intention in hospitality
    Shilpa Singh, Arun Mittal · 2026 · Journal of Hospitality and Tourism Insights
  7. Exploring Consumers’ Negative Electronic Word-of-Mouth of 5 Military Hospitals in Taiwan Through SERVQUAL and Flower of Services: Web Scraping Analysis
    Ching-Yuan Huang, Po-Chun Lee, Long‐Hui Chen · 2024 · JMIR Formative Research
  8. Motivating Users to Attend to Privacy: A Theory-Driven Design Study
    Varun Shiri, Maggie Xiong, Jinghui Cheng, Jin Guo · 2024 · Designing Interactive Systems Conference
  9. Experts vs. Peers: The Role of Situational Characteristics in Opinion Seeking on Electronic Networks of Practice
    Matthew L. Jensen, Thomas O. Meservy, Kelly J. Fadel, Caroline Crane · 2017 · AIS Transactions on Human-Computer Interaction
  10. Consumer Behavior in Electronic Word of Mouth: A Bibliometric Approach
    Jorge Cruz‐Cárdenas, Parvaneh Saeidi, Екатерина Вячеславовна Забелина, Olga Sergeevna Deyneka, Carlos Ramos-Galarza, Andrés Palacio-Fierro · 2024 · Lecture notes in computer science
  11. Scrolling social media: can it trigger intentions to visit man-made tourism destinations?
    Nofrizal Nofrizal, Nuradli Ridzwan Shah Mohd Dali, N Arizal, Aznuriyandi Aznuriyandi, Afred Suci · 2025 · Tourism Recreation Research
  12. Determinants of customer satisfaction and loyalty in the Turkish e-commerce sector
    Mehmet Yalçınkaya, İbrahim Çataldaş · 2025 · Frontiers in Communication
  13. How do Different Sources of the Variance of Consumer Ratings Matter
    Philipp Herrmann, Dennis Kundisch, Steffen Zimmermann, Barrie R. Nault · 2015 · International Conference on Information Systems
  14. The Impact of Placing Electronic Word of Mouth on Instagram on Consumers’ Purchase Intention: Case Study of Food Products in the Kingdom of Saudi Arabia
    Nora Abdullah Al-Masoud · 2020 · Journal of Entrepreneurship and Business Innovation
  15. Argument Quality and Review Adoption: Interaction Effect of Product and Review Type
    Kolon China Investment Co., Shanghai, China, Jiali Liu, Min‐Cheol Kang, Tegegne Tesfaye Haile · 2021 · Asian Journal of Business Research
  16. Social Media and Social Identity in the Millennial Generation
    Guida Helal, Wilson Ozuem · 2021 · IGI Global eBooks
  17. The impact of Online Customer Reviews (OCRs) on Consumer Purchasing Decision
    مروة محمود ابراهيم, هبة الله ممدوح مصطفي · 2022 · المجلة العربیة للإدارة
  18. THE IMPACT OF ONLINE REVIEWS ON ONLINE PURCHASE INTENTION IN TOKOPEDIA (JAKARTA)
    Muhammad Aditya Ramadhan, Ivan Nugroho, Alcado Anggramarizky Wisnu · 2022 · Jurnal Ekonomi Trisakti
  19. Using Toulmin's Argumentation Model to Enhance Trust in Analytics-Based Advice Giving Systems
    Eran Rubin, Izak Benbasat · 2023 · ACM Transactions on Management Information Systems
  20. The Role of Browsing in The Relationship Between Online Reviews to Impulse Buying
    Rifelly Dewi Astuti, Sara Almira Nindyaswari · 2022 · ASEAN Marketing Journal
  21. Babbling through social media: A cross-country study mapping out social networks using eWOM intentions
    Zülal İşler, Meltem Kiygi-Calli, Maryam El Oraiby · 2023 · Electronic Markets
  22. Investigating the credibility of online travel reviews adoption in trip planning intention among Indian travellers
    Jasveen Kaur, Jobanjeet Kaur · 2023 · Turizam
  23. Can the Conditional Rebate Strategy Work? Signaling Quality via Induced Online Reviews
    Lu Xiao, Chen Qian, Chaojie Wang, Jun Wang · 2023 · Journal of theoretical and applied electronic commerce research
  24. Sentiment Analysis of Electronic Word of Mouth (E-WoM) on E-Learning
    Okure Udo Obot, Kingsley Friday Attai, Gregory O. Onwodi, Imaobong James, Anietie E. John · 2024 · Advances in information quality and management
  25. The influence of social networks recommendations on the purchase intention: A comparative study between the millennial and centennial generation
    Universidad Autónoma de Tamaulipas, México, Mónica Lizzeth Arratia Mendoza, Yesenia Sánchez Tovar, Universidad Autónoma de Tamaulipas, México, José Esteban Mendoza Flores, Universidad Autónoma de Tamaulipas, México · 2024 · PAAKAT Revista de Tecnología y Sociedad
  26. The Influence of Joe Wicks on Physical Activity During the COVID-19 Pandemic: Thematic, Location, and Social Network Analysis of X Data
    Wasim Ahmed, Opeoluwa Aiyenitaju, Simon Chadwick, Mariann Hardey, Alex Fenton · 2024 · Journal of Medical Internet Research
  27. Unraveling Prosumption Behavior for Online Reviews during Environmental Uncertainty: A Stimulus-Response Perspective
    Manisha Rathi, Adrija Majumdar, Sawan Rathi · 2024 · Information Systems Frontiers
  28. Exploring the influence of environmental, utilitarian, and hedonic factors on consumers’ intention to purchase and recommend handicraft products
    Arunava Dalal, Subhajit Bhattacharya, Subrata Chattopadhyay · 2025 · Journal of Global Scholars of Marketing Science
  29. The impact of electronic word-of-mouth (e-WOM) on tourist purchase intention: a comparative study of the Indian and Vietnamese tourism industries
    Jyoti, Thi-Hoang-Anh Tran, Jitender Kumar · 2024 · Global Knowledge, Memory and Communication
  30. Identification of Influencers in eWord-of-Mouth communities using their Online Participation Features
    Sergio Luis Toral, Maria Olmedilla, Francisco J. Arenas‐Márquez, María del Rocío Martínez Torres · 2016 · International Conference on Advanced Research Methods and Analytics (CARMA)
  31. What features of online review affects readers' intention to travel?
    Johanes Rahmi, Ave Adriana Pinem, Achmad Nizar Hidayanto, Muhammad Rifki Shihab · 2016 · International Conference on Advanced Computer Science and Information Systems
  32. E-environments in the Gulf Cooperation Council States
    Mohammad A. Alajmi, Abebe Rorissa · 2018 · IFLA Journal
  33. Model of Factors Influencing the EWOM Writing Intention of E-commerce Customers in Vietnam
    Thi-Kieu-Trang Nguyen, Thi-Quynh-Anh Vu, Hung-Trong Van · 2021 · Studies in computational intelligence
  34. A Socio-Behavioral Approach to Understanding the Spread of Disinformation
    Eun Hee Lee, Taejun Lee · 2021 · Asian Communication Research
  35. Popularity Prediction for Consumers' Product Recommendation Articles
    Tao Wang, Dongmei Han, Yonghui Dai · 2022 · Journal of Global Information Management
  36. Underlying Mechanisms of Brand Feedback's Mixed Effects in E-Commerce: Roles of Perceived Controllability, Stability, and Brand Trust
    Manu Bhandari, Po‐Lin Pan · 2022 · Cyberpsychology Behavior and Social Networking
  37. Academic service quality, student role and WOM communication in higher education
    Ali Tehci · 2022 · Upravlenets
  38. The Impact of Social Media on Attitudes Towards Tourism
    Szegedi Tudományegyetem, JGYPK, Testnevelési és Sporttudományi Intézet, Dániel Krátki, Tamás Berki, Szegedi Tudományegyetem, JGYPK, Testnevelési és Sporttudományi Intézet, Zoltán Karancsi, Szegedi Tudományegyetem, JGYPK, Testnevelési és Sporttudományi Intézet, Eszter Szabó, Szegedi Tudományegyetem, JGYPK, Testnevelési és Sporttudományi Intézet, Ferenc József Győri, Pécsi Tudományegyetem, ETK, Fizioterápiás és Sporttudományi Intézet · 2022 · Turisztikai és Vidékfejlesztési Tanulmányok
  39. MEASURING PROPENSITY OF ONLINE PURCHASE BY USING THE TAM MODEL: EVIDENCE FROM ITALIAN UNIVERSITY STUDENTS
    María Cordente-Rodríguez, Simone Splendiani, Patrizia Silvestrelli · 2020 · Applied Computer Science
  40. Indonesian Online Shopping Perspective: Relationship e-Satisfaction, e-Commitment, e-Wom and e-Repurchase Intention
    Hamdan Hamdan, Hapzi Ali, M. Rizky Mahaputra, Eri Marlapa, Amalia Maharani, M. Ridho Mahaputra, Ebit Bimas Saputra, Nofri Satriawan, Reski Nofriladi, Haikal Akbari Setiawan et al. · 2023 · International Journal of Professional Business Review
  41. Online reviews, customer Q&As, and product sales: A PVAR approach
    Miao Feng, Yituo Feng, Yang Li · 2023 · PLoS ONE
  42. Effects of electronic word-of-mouth (eWOM) drivers on customers' behaviour
    Galina Ilieva, Diyana Boteva · 2023 · Eastern Journal of European Studies
  43. Influence of Price Perception, Product Quality, and E-Wom: Improving Brand Image and Purchase Decision
    Putri Chalia Pratiwi, Parlagutan Silitonga · 2024 · Journal of Economics Assets and Evaluation
  44. Exploring the mechanisms behind the assessment of usefulness of restaurant reviews
    Claudia López, Rosta Farzan · 2015 · International Conference on Communities and Technologies (C&T)
  45. The Effects of Online Review Message Appeal and Online Review Source Across Two Product Types on Review Credibility, Product Attitude, and Purchase Intention
    Ardion Daroca Beldad, Fitria Avicenna, Sjoerd de Vries · 2017 · Lecture notes in computer science
  46. L’effet d’e-WOM sur l’image de marque, l’attitude et l’intention d’achat : une étude empirique sur l’industrie agroalimentaire en Tunisie
    Houda Zouabi, Mohamed Kammoun · 2018 · Management international
  47. A Study of the Role of e-WOM on Social Commerce
    Youngkeun Choi · 2018 · International Journal of e-Collaboration
  48. Effect of Social Media in B2b Marketing: Invertigation of Ewom Effect in Oil and Gas Sector in Qatar
    Soud Al-khinji, Weifeng Chen, Tillal Eldabi · 2019 · KnE Social Sciences
  49. PENGARUH KUALITAS ARGUMEN DAN KREDIBILITAS SUMBER TERHADAP NIAT PEMBELIAN YANG DIMEDIASI OLEH KEGUNAAN INFORMASI
    Ni Luh Putu Ayu Yoceilla Waisnawa, Ni Made Rastini · 2020 · E-Jurnal Manajemen Universitas Udayana
  50. Quality ratings of wine bottles in e-commerce: the influence of time delays and spatial arrangement
    Daniel Hölle, Stefanie Aufschnaiter, Johanna Bogon, Christina Ursula Pfeuffer, Andrea Kiesel, Roland Thomaschke · 2020 · Journal of Wine Research
  51. The impacts of consumer value and brand identification on brand loyalty and electronic word of mouth: the case of smartphone market in Ho Chi Minh City
    The Nam Tran, Van Trang Tieu · 2020 · Journal of International Economics and Management
  52. Barát vagy ellenség? Negatív online fogyasztói értékelések szerepe az Airbnb oldalon
    Zsuzsanna Féki, Éva Markos-Kujbus · 2019 · Turizmus Bulletin
  53. E-commerce in China and Latin America. A Review and Future Research Agenda
    James Peréz‐Morón · 2022 · Lecture notes in networks and systems
  54. Engaging Online Review Writing Experience: Effect of Motivational Affordance on Review Quality
    Xiaofang Cai, Patrick Y.K. Chau · 2015 · Lecture notes in computer science
  55. How Social Commerce Emerged
    Nick Hajli · 2015 · Advances in marketing, customer relationship management, and e-services book series
  56. Impact of eWOM
    Elvira Ismagilova, Yogesh Kumar Dwivedi, Emma Louise Slade, Michael D. Williams · 2017 · SpringerBriefs in business
  57. Diálogos bilaterales entre investigadores de la Glasgow Caledonian University (Reino Unido) y la Universidad de Alicante (España). Estudios interdisciplinares
    García-Medina, Irene (coord.), Tur-Viñes, Victoria (coord.) · 2017 · Universidad de Alicante eBooks
  58. E-WOM’s Impact on App Development
    Peiqin Zhang, Yong Ge, Hsun-Ming Lee · 2018 · Journal of Computer Information Systems
  59. Information Relevance Factors of Argument Quality for E-Commerce Consumer Review
    Nur Syadhila Bt Che Lah, Ab Razak Che Hussin, Halina Mohamed Dahlan · 2018 · Advances in intelligent systems and computing
  60. Building Web-Analytics system to Measure Perceived Source Credibility in Electronic Word of Mouth Communication
    Shivaprasad H N, Anshu Rani · 2020 · International Journal of Information Systems and Social Change
  61. Word-of-Mouth Rhetorics in Social Media Talk
    Anat Toder Alon, Frédéric F. Brunel, Susan M. Fournier · 2012 · SSRN Electronic Journal
  62. Examining Self-Disclosure on Social Networking Sites: A Flow Theory and Privacy Perspective
    Aseda Mensah, George Oppong Appiagyei Ampong, Adolph Sedem Yaw Adu, John Agyekum Addae, Osaretin Kayode Omoregie, Kwame Simpe Ofori · 2018 · Preprints.org
  63. The Influence of Argument Quality and Information Richness on Trust in Halal Cosmetic Reviews
    Aufa Aviska Rahma Haryono, Fitriah Dwi Susilowati, Lena Mardiana, Febrina Rahmatika, Resy Nur Rohmah · 2023 · Invest Journal of Sharia & Economic Law
  64. The impact of value homophily, rational and emotional persuasion on information passing of social media advertisements: A model comparison approach
    Gloria H. W. Liu, Cecil Eng Huang Chua, Neil Chueh-An Lee, Jenny Hua-Jen Wu · 2025 · Information & Management
  65. The relationship between electronic word of mouth, destination images, travel intention and information on Covid: Case of Da Nang
    Minh Nhat Nguyen, Van Hai Hoang, Phuong Bao Nguyen, Quynh Nguyen Huong Le · 2025 · Acta Psychologica
  66. Are negative reviews always helpful? effects of emotional arousal on the usefulness of negative reviews and how merchants should respond
    Zhanhe Du, Hu Chai, Haijiao Lu, Lixu Li, Paul Benjamin Lowry · 2025 · Journal of Business Research
  67. Algorithmic Service Failures and Brand Trust: Evidence from Multinational Consumer Reviews
    Sofía Blanco-Moreno, Ana M. González-Fernández · 2025 · Journal of Global Marketing
  68. The recursive engagement economy of film success: Social media eWOM, box office sustainability, and marketing efficiency in China
    Canaan Tinotenda Madongo, Zhongjun Tang, Option Takunda Chiwaridzo · 2026 · Sustainable Futures
  69. Motivation to decision: A serially mediating effect of SWOM seeking, consultant source, information truthfulness, and source closeness in the Elaboration Likelihood Model lens
    Manoj Kumar, Shobha Mishra, Meera Peetambaran, Vinod Kumar · 2026 · Acta Psychologica
  70. How marketing mechanisms build trust in AI recommendation systems: a serial mediation model in live-streaming commerce
    Meiling Liang · 2026 · Cogent Business & Management
  71. Visualising the trip: how visual eWOM shapes travel intentions via mental imagery
    Chitivwa Zimba, Rohit Trivedi, Elvira Ismagilova, Sajad Rezaei · 2026 · International Journal of Contemporary Hospitality Management
  72. A good dentist or not: understanding the role of storytelling in online dentist reviews
    Bingjing Mao, Cong Li · 2021 · Online Information Review
  73. THE INFLUENCE OF ONLINE CUSTOMER REVIEW AND ONLINE CUSTOMER RATING ON PURCHASE DECISIONS AT TOKOPEDIA (CASE STUDY OF TOKOPEDIA USERS IN MEDAN DISTRICT, JOHOR)
    Arif Muluk Rahman, Wan Rizca Amelia, Fadli Adnin Nasution, Zulham Zulham · 2022 · Dharmawangsa International Journal of the Social Sciences Education and Humanitis
  74. RETRACTED ARTICLE: From storefront to screen: an in-depth analysis of the dynamics of online for offline retailing
    Hyeon Jo, Youngsok Bang · 2024 · Humanities and Social Sciences Communications · Retracted
  75. Influence of electronic word of mouth on consumers' intention to purchase airline e-tickets in the Mekong Delta
    Pham Trung Tuan, Huynh DInh Le Thu, Nguyen Thi Diem Hang · 2024 · Transportation research procedia
  76. The Impact of Electronic Word of Mouth (eWOM) on Visit Intention within the Framework of the Information Adoption Model: A Study on Instagram Users.
    Kamil Çelik, Ahmet Aslan · 2024 · International Journal of Marketing Communication and New Media
  77. Impact of rounded rating display and confidence cues on the subsequent reviews
    Chang Liu, Keehyung Kim · 2025 · European Journal of Information Systems
  78. Bias in online reviews: The roles played by consumers and products in reviewing online games
    Pranay Jinna, InduShobha N. Chengalur-Smith · 2025 · Information & Management
  79. Electronic Word of Mouth Marketing
    Sahra Zamanian, Amir Khanlari · 2015 · Advances in marketing, customer relationship management, and e-services book series
  80. Word of Mouth or Price Matters in Quality Considerations
    Wai Ki Liang, David Reay Corkindale · 2016 · Asian Journal of Marketing
  81. Tourism Marketing Through Internet and Social Media, the Contribution of Smartphones and Virtual Reality
    Anastasia Kastanidou · 2019 · Springer proceedings in business and economics
  82. Sentiment Analysis: An Effective Way of Interpreting Consumer’s Inclinations Towards a Brand
    Anurag Tiruwa, Rajan Yadav, Pradeep Kumar Suri · 2019 · Flexible systems management
  83. Efectos del lenguaje publicitario y del destino turístico usados en páginas comerciales de Facebook sobre la generación de boca a boca electrónico
    Ana Marcela Londoño-Silva, Carlos Fernando Osorio Andrade, Jenny Peláez Muñoz · 2020 · Estudios Gerenciales
  84. Online Social Media—A Vehicle for City Branding in China: The Case of Sponge City Program (SCP)
    Dimple R. Thadani, Lei Li, Faith Ka Shun Chan · 2020 · Environmental science and engineering
  85. Social Factors Influence on Accounting Students Attitude to Use Games Based Learning
    Rui Silva, Ricardo Gouveia Rodrigues, Carmem Teresa Pereira Leal · 2021 · IntechOpen eBooks
  86. Towards an Understanding of the Indian Tourist Buying Airbnb Services
    Swati Sharma · 2021 · International Journal of Asian Business and Information Management
  87. Igniting the Flame with Electronic Word-of-mouth in Digital Marketing
    Yi Bu, Park Thaichon, Joy E. Parkinson · 2021 · Emerald Group Publishing Limited eBooks
  88. What Determines Tourist Adoption of Hotel Websites for Online Hotel Bookings?
    Suman Lata, Anil Kumar · 2021 · International Journal of Asian Business and Information Management
  89. Effect of Information on Online Purchase Intention: An Extension of Information Acceptance Model
    Bùi Thành Khoa · 2021 · International Conference on Decision Aid Sciences and Applications (DASA)
  90. The Impact of S-Commerce Usage in Indonesia Towards Social Commerce Intention
    Anggit Saghfira, Rifelly Dewi Astuti · 2022 · Advances in economics, business and management research/Advances in Economics, Business and Management Research
  91. THE ROLE OF WORD-OF-MOUTH COMMUNICATION IN THE FORMATION OF CYNICAL ATTITUDES TOWARDS PRIVATE HEALTH CARE ORGANIZATIONS
    Gülnil AYDIN · 2022 · Yönetim ve Ekonomi Araştırmaları Dergisi
  92. Self-effects of user-generated messages on pro-environmental identity
    Laura M. Arpan, Elizabeth C. Ray, Nicholas Sellers, Olivia Bravo · 2022 · Applied Environmental Education & Communication
  93. Electronic Word of Mouth and Social Commerce
    Ali Shakir Zaidan, XinYing Chew, Khai Wah Khaw, Marcos Ferasso · 2022 · Springer eBooks
  94. Impact of helpful reviews on customer purchase intention with special reference to mobile phone reviews
    Kavita Rawat, Sunita Kumar · 2023 · International Journal of Management and Sustainability
  95. Does Electronic Word-of-Mouth Still Contribute to Boosting Purchase Intention? Understanding the Role of Gender as a Moderator
    Boon Liat Cheng, Tat‐Huei Cham, Yuan Feng Cai, Anuja Chalke, Michael M. Dent · 2023 · Lecture notes in networks and systems
  96. Brand Placement in Social Media: Characteristics, Typology and Effectiveness
    Sarah Ben Bouyahia, Héla Ben Miled-Cherif · 2022 · Décisions Marketing
  97. Exploring Tourists’ Booking Intention Through Brand Image, EWOM, and Experiential Marketing
    Ni Luh Putu Indiani, Nyoman Yudhana, Ni Made Wahyuni · 2023 · Asia Pacific Management and Business Application
  98. Exploratory factor analysis in social media by Kaiser-Meyer-Olkin statistical approach
    Vanika Sood, Smita Mehendale · 2023 · AIP conference proceedings
  99. Gouvernement ouvert et participation citoyenne : analyse empirique des attentes des citoyens en ce qui concerne les données gouvernementales ouvertes
    Bernd W. Wirtz, Jan C. Weyerer, Michael Rösch · 2019 · Revue Internationale des Sciences Administratives
  100. The Model of Electronic Word-of-mouth (eWOM) Information Acceptance in Hotel Booking
    María García de Blanes Sebastián, Daniel Corral de la Mata, Alberto Azuara Grande, José Ramón Sarmiento Guede · 2024 · El Profesional de la Informacion