The impact of electronic word-of-mouth communication: A literature analysis and integrative model
Cheung, Christy M.K., Thadani, Dimple R.·2012·Decision Support Systems
Cited by (1,000)
Items 401–500 of 1,000
- Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping WebsitesMa, Yin, Ruangkanjanases, Athapol, Chen, Shih-Chih · 2019 · Sustainability
- The impact of context clues on online review helpfulnessMorteza Namvar, Alton Y.K. Chua · 2022 · Internet Research
- The influence of electronic word of mouth and perceived value on green purchase intention in VietnamXuân Hưng Nguyễn, Thi Tinh Nguyen, Thi Hoai Anh Dang, Thanh Dat Ngo, Thi Men Nguyen, Thi Kim Anh Vu · 2023 · Cogent Business & Management
- Social media communication, consumer attitude and purchase intention in lifestyle category products: a PLS-SEM modelingSumanjeet Singh, Dhani Shanker Chaubey, Rohit Raj, Vimal Kumar, Minakshi Paliwal, Seema Mahlawat · 2024 · Marketing Intelligence & Planning
- An exploratory study of jobseekers’ decision-making styles, recruitment information sources and organisational attractivenessYu‐Lun Liu, Kathleen A. Keeling, K N Papamichail · 2016 · Personnel Review
- Triggers of positive eWOM: exploration with web analyticsSultan Amed, Srabanti Mukherjee, Prasun Das, Biplab Datta · 2019 · Marketing Intelligence & Planning
- Apps to Support Self-Management for People With Hypertension: Content AnalysisChi Yan Hui, Emily Creamer, Hilary Pinnock, Brian McKinstry · 2019 · JMIR mhealth and uhealth
- A for Effort? Using the Crowd to Identify Moral Hazard in New York City Restaurant Hygiene InspectionsJorge Mejia, Shawn Mankad, A. Gopal · 2019 · Information systems research
- Exploring Synergetic Effects of Social-Media Communication and Distribution Strategy on ConsumerBased Brand EquityMan Lai Cheung, Guilherme D. Pires, Philip J. Rosenberger · 2020 · Asian Journal of Business Research
- Brand Reputation, Brand Experience, and Electronic Word of Mouth Toward Smartphone: Investigating the Mediating Role of Brand LoveJawad Iqbal, Mehak Malik, Saira Yousaf, Rana Muhammad Shahid Yaqub · 2020 · Journal of Public Affairs
- Understanding Vietnamese consumers’ perception and word-of-mouth intentions towards AirbnbThuc Thi Mai Doan Do, Luís Nobre Pereira · 2023 · Journal of Hospitality and Tourism Technology
- Recommend or not: A comparative analysis of customer reviews to uncover factors influencing explicit online recommendation behavior in peer-to-peer accommodationKai Ding, Xi Yun Gong, Tao Huang, Wei Chong Choo · 2024 · European Research on Management and Business Economics
- Busting Myths of Electronic Word of Mouth: The Relationship between Customer Ratings and the Sales of Mobile ApplicationsSami Hyrynsalmi, Marko Seppänen, Leena Aarikka‐Stenroos, Arho Suominen, Jonna Järveläinen, Ville Harkke · 2014 · Journal of theoretical and applied electronic commerce research
- Do social media marketing activities promote customer loyalty? A study on the e-commerce industryRashi Banerji, Animesh Singh · 2024 · LBS Journal of Management & Research
- Investigation of electronic-word-of-mouth on online social networking sites written by authors with commercial interestWee-Kheng Tan, Bo-Yuan Lee · 2018 · Online Information Review
- Impact of word-of-mouth, job attributes and relationship strength on employer attractivenessFaiz Ahamad · 2019 · Management Research Review
- Examining the Effect of Positive Online Reviews on Consumers' Decision MakingLin Xiao, Yuan Li · 2019 · Journal of Global Information Management
- The Role of Social Capital for Short-Video Platform Users’ Travel Intentions: SEM and Fsqca FindingsShan-Shan Liao, Ching‐Yuan Lin, Ying-Ji Chuang, Xing-Zheng Xie · 2020 · Sustainability
- May we buy your love? psychological effects of incentives on writing likelihood and valence of online product reviewsIna Garnefeld, Sabrina Helm, Ann-Kathrin Grötschel · 2020 · Electronic Markets
- How online ratings and trust influence health consumers’ physician selection intentions: An experimental studyXi Han, Jia Tina Du, Tingting Zhang, Wenting Han, Qinghua Zhu · 2021 · Telematics and Informatics
- Let criticism take precedence: Effect of side order on consumer attitudes toward a two-sided online reviewYihan Wang, Ke Zhong, Qihua Liu · 2021 · Journal of Business Research
- EXPLORING HEURISTIC CUES FOR CONSUMER PERCEPTIONS OF ONLINE REVIEWS HELPFULNESS: THE CASE OF YELP.COMGuopeng Yin, Wei Li, Wei Xiang Xu, Minder Chen · 2014 · Journal of the Association for Information Systems
- Okay Google, Good to Talk to You… Examining the Determinants Affecting Users’ Behavioral Intention for Adopting Voice Assistants: Does Technology Self-Efficacy Matter?Dewan Mehrab Ashrafi, Rubina Easmin · 2022 · International Journal of Innovation and Technology Management
- An integrated model of consumers' decision-making process in social commerce: a cross-cultural study of the United States and ChinaWeisheng Chiu, Ga‐Eun Oh, Heetae Cho · 2022 · Asia Pacific Journal of Marketing and Logistics
- Perceived Effectiveness, Credibility and Continuance Intention in E-commerce: A Study of AmazonIfeoma Adaji, Julita Vassileva · 2017 · Lecture notes in computer science
- Social Functions of Anger: A Competitive Mediation Model of New Product ReviewsYazhen Xiao, Haisu Zhang, Daniel Cervone · 2017 · Journal of Product Innovation Management
- Online Impulse Purchase in Social Commerce: Roles of Social Capital and Information OverloadQingyu Zhang, Wasim Ahmad · 2023 · International Journal of Human-Computer Interaction
- Leveraging social media for sustainable fashion: how brand and user-generated content influence Gen Z’s purchase intentionsDina Ashraf Mohamed El-Shihy, Sarah Awaad · 2025 · Future Business Journal
- Food tourists’ connectivity through the 5A journey and advocacy: comparison between generations Y and XJohye Hwang, Jin-Young Kim · 2019 · Asia Pacific Journal of Tourism Research
- Investigating combined effect of WOM and eWOM: role of message valenceR.V. ShabbirHusain, Sanjeev Varshney · 2022 · Journal of Consumer Marketing
- Cross-cultural electronic word-of-mouth: a systematic literature reviewPoompak Kusawat, Surat Teerakapibal · 2022 · Spanish Journal of Marketing - ESIC
- The impacts of geographic and social influences on review helpfulness perceptions: A social contagion perspectiveLong Xia · 2022 · Tourism Management
- Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR modelSadia Mehfooz Khan, Muhammad Ali, Chin‐Hong Puah, Hanudin Amin, Muhammad Faraz Mubarak · 2022 · Journal of Islamic accounting and business research
- Behavior-aware user response modeling in social media: Learning from diverse heterogeneous dataZhen-Yu Chen, Zhi-Ping Fan, Minghe Sun · 2014 · European Journal of Operational Research
- Construction and validation of the customer social participation in brand communities scaleShampy Kamboj, Bijoylaxmi Sarmah · 2017 · Internet Research
- Examining the determinants of consumer support for corporate social advocacyJoon Kyoung Kim, Holly K. Overton, Khalid Alharbi, Jackson Carter, Nandini Bhalla · 2023 · Corporate Communications An International Journal
- Understanding ChatGPT continuous usage intention: The role of information quality, information usefulness, and source trustIl Bong Mun, Kyung-Ho Hwang · 2024 · Information Development
- Visual Data Mining: Analysis of Airline Service Quality AttributesVanja Bogicevic, Wan Yang, Milos Bujisic, Anil Bilgihan · 2017 · Journal of Quality Assurance in Hospitality & Tourism
- Sharing product harm information: The effects of self-construal and self-relevanceEzgi Akpınar, Peeter W.J. Verlegh, Ale Smidts · 2018 · International Journal of Research in Marketing
- Can opinion leaders through Instagram influence organic food purchase behaviour in Saudi Arabia?Ahlam Ibrahim Al-Harbi, Nada Saleh Badawi · 2021 · Journal of Islamic marketing
- Investigating the Effects of Video-Based E-Word-of-Mouth on Consumers’ Purchase Intention: The Moderating Role of InvolvementLingyun Zhai, Pengzhen Yin, Chenyang Li, Jingjing Wang, Min Yang · 2022 · Sustainability
- Predictive value of video-sharing behavior: sharing of movie trailers and box-office revenueSehwan Oh, Hyunmi Baek, JoongHo Ahn · 2017 · Internet Research
- The Effectiveness of Brand- and Customer-Centric Content Strategies at Generating Shares, ‘Likes’, and CommentsAgnieszka Chwiałkowska · 2018 · Journal of Promotion Management
- Facebook Satisfaction and Its Impacts on Fundraising: A Case Study at a Portuguese Non-Profit OrganizationBráulio Alturas, Raul Manuel da Silva Laureano, Adriana Lopes Fernandes, Sara Hassamo · 2018 · Journal of Information Systems Engineering & Management
- The Impact of Online Reviews on the Information Flows and Outcomes of Marketing SystemsForrest Watson, Yinglu Wu · 2021 · Journal of Macromarketing
- Revisiting the antecedent of electronic word-of-mouth (eWOM) during COVID-19 PandemicAnshu Rani, H. N. Shivaprasad · 2021 · DECISION
- Trust through Transparency? How Journalistic Reactions to Media-Critical User Comments Affect Quality Perceptions and Behavior IntentionsFabian Prochazka, Magdalena Obermaier · 2022 · Digital Journalism
- Cultural differences in processing online customer reviews: holistic versus analytic thinkersB. Brand, C. Kopplin, Theresa Maria Rausch · 2022 · Electronic Markets
- How does electronic word of mouth on Instagram affect travel behaviour in Indonesia: A perspective of the information adoption modelPantas Hasiholan Silaban, Wen-Kuo Chen, Surmida Sormin, Yehezkiel Natamatua B. P. Panjaitan, Andri Dayarana K. Silalahi · 2023 · Cogent Social Sciences
- The effects of social information on the enjoyment of online videos: An eye tracking study on the role of attentionA. Marthe Möller, Susanne E. Baumgartner, Rinaldo Kühne, Jochen Peter · 2019 · Media Psychology
- The Development of Mobile Tourism in the Upper Silesian Metropolitan Area of PolandMateusz Naramski, Krzysztof Herman · 2019 · Sustainability
- Beyond Browsing: Motivations for Experiential Browsing and Goal-Directed Shopping Intentions on Social Commerce WebsitesHsiu‐Chia Ko · 2020 · Journal of Internet Commerce
- An innovation resistance theory perspective on home service applications: The moderating role of country contextPoonam Kumar, Sumedha Chauhan, Mahadeo Prasad Jaiswal · 2022 · International Journal of Consumer Studies
- Effect of social media marketing on online travel purchase behavior post-COVID-19: mediating role of brand trust and brand loyaltyMohd Azhar, Rehan Husain, Sheeba Hamid, Mohd Nayyer Rahman · 2023 · Future Business Journal
- The role of WOM and dynamic capability in B2B transactionsHyekyoung Kim · 2014 · Journal of Research in Interactive Marketing
- eWOM in the performing arts: exploratory insights for the marketing of theatersAndrea Hausmann, Lorenz Pöllmann · 2016 · Arts and the Market
- The Moderating Influence of Country of Origin Information Seeking on Homophily and Product SatisfactionPatrick van Esch, Gavin Northey, Sarah Maree Duffy, Jonas Heller, Magdalene Striluk · 2017 · Journal of Promotion Management
- Examining the Role of Online Reviews in Chinese Online Group Buying Context: The Moderating Effect of Promotional MarketingWenlong Liu, Rongrong Ji · 2018 · Social Sciences
- Influence of social media fitness influencers’ credibility on users’ physical activity intentionsLidong Wang, Xiuhong Li, Donghai Wang, Jianyong Zhu · 2024 · Digital Health
- Influencers on Instagram and YouTube and Their Impact on Consumer BehaviourBianka Młodkowska · 2019 · Journal of Marketing and Consumer Behaviour in Emerging Markets
- Intentional vs. unintentional influences of social media friendsMariafrancesca Sicilia, M. Palazón, Manuela López · 2020 · Electronic Commerce Research and Applications
- The Influence of Quality on eWOM: A Digital Transformation in Hotel ManagementGloria Sánchez González, Ana María González Fernández · 2021 · Frontiers in Psychology
- The Impact of Social Networking Sites on Luxury Vehicles Purchase Decision Process in Gulf Cooperation Council CountriesGhaith Mustafa Al-Abdallah, Nadine Khair, Reyad Elmarakby · 2021 · Journal of International Consumer Marketing
- Impact of Online Consumer Reviews on Amazon Books Sales: Empirical Evidence from IndiaKulwinder Kaur, Tejinderpal Singh · 2021 · Journal of theoretical and applied electronic commerce research
- Factors That Determine the Adoption Intention of Direct Mobile Purchases through Social Media AppsVaggelis Saprikis, Giorgos Avlogiaris · 2021 · Information
- How Does Electronic Word of Mouth Impact Green Hotel Booking Intention?Pooja Kumari, R. Sangeetha · 2021 · Services Marketing Quarterly
- Toward a better understanding of the attitude–behavior gap in organic food conative loyalty: a moderation and moderated mediation analysisTatiana Anisimova, Jan Weiss · 2022 · Asia Pacific Journal of Marketing and Logistics
- Awe or excitement? The interaction effects of image emotion and scenic spot type on the perception of helpfulnessRuijuan Wu, Yun Han, Shuai Chen · 2023 · Journal of Hospitality and Tourism Management
- Effects of argument quality, source credibility and self‐reported diabetes knowledge on message attitudes: an experiment using diabetes related messagesTung‐Cheng Lin, Lih‐Lian Hwang, Yung‐Jye Lai · 2017 · Health Information & Libraries Journal
- An Exploration of the Role of Service Recovery in Negative Electronic Word-of-Mouth ManagementChul Woo Yoo · 2018 · Information Systems Frontiers
- Assessing hotel decision-making of disabled guests: satisfaction correlation study between online comments’ credibility and perceived riskYan Zhang, Qiongjing Yang · 2019 · Electronic Commerce Research
- Young Adults’ Views on Digital Storytelling CampaignsBelém Barbosa, Dora Maria Simões, Fabiana Leal · 2021 · Innovar
- The effects of Electronic Word of Mouth (eWOM) on the adoption of consumer eWOM informationPhuong Viet Le-Hoang · 2020 · Independent Journal of Management & Production
- Digital Entertainment Based Do It Yourself Content & Advertisement as a Factor of Driving Force for Trust & Customer PatronageS. Ravi, Subhra R. Mondal · 2021 · Springer eBooks
- Effects of Visual Information and Argument Concreteness on Purchase Intention of Consumers Towards Online Hotel BookingAnuja Shukla, Anubhav A. Mishra · 2021 · Vision The Journal of Business Perspective
- Procurement system for resilient supply chain amid the COVID-19 pandemic: systematic literature reviewVeer Shivajee, Rajesh Kumar Singh, Sanjay Rastogi · 2022 · Journal of Global Operations and Strategic Sourcing
- Boosting eWOM through Social Media Brand Page Engagement: The Mediating Role of Self-Brand ConnectionOvidiu Ioan Moisescu, Oana Adriana Gică, Flavia‐Andreea Herle · 2022 · Behavioral Sciences
- Exploring Sentiment Analysis on E-Commerce Business: Lazada and ShopeeJenny Yow Bee Yin, Nor Hasliza Md Saad, Zulnaidi Yaacob · 2022 · TEM Journal
- Online movie ratings: a cross-cultural, emerging Asian markets perspectiveHean Tat Keh, Wenbo Ji, Xia Wang, Joseph Sy-Changco, Ramendra Pratap Singh · 2015 · International Marketing Review
- Developing and validating the A-B-C framework of information diffusion on social mediaYuhua Jake Liang, Kerk F. Kee · 2016 · New Media & Society
- Attitudinal and Behavioral Loyalty Toward Virtual GoodsPuneet Kaur, Amandeep Dhir, Sufen Chen, Risto Rajala · 2019 · Journal of Computer Information Systems
- What Message Characteristics Make Social Engineering Successful on Facebook: The Role of Central Route, Peripheral Route, and Perceived RiskAbdullah Algarni · 2019 · Information
- Investigating negative reviews and detecting negative influencers in Yelp through a multi-dimensional social network based modelEnrico Corradini, Antonino Nocera, Domenico Ursino A, Luca Virgili · 2021 · International Journal of Information Management
- Impact of electronic word of mouth to the purchase intention - the case of InstagramVi Truc Ho, Nhan Trong Phan, Phuong Viet Le-Hoang · 2021 · Independent Journal of Management & Production
- The influence of patient-generated reviews and doctor-patient relationship on online consultations in ChinaYajie Hu, Huiwen Zhou, Yuangao Chen, Jianrong Yao, Jiangwu Su · 2021 · Electronic Commerce Research
- The effects of corporate, review and reviewer characteristics on the helpfulness of online reviews: the moderating role of cultureJungwon Lee, Cheol Ho Park · 2022 · Internet Research
- Impact of COVID-19 anxiety on functional foods consuming intention: role of electronic word of mouthThuy Thu Nguyen, Hoa Thi Thanh Phan · 2022 · Heliyon
- Exploring the Pathways to Tourist Loyalty in Pakistani Tourism Industry: The Role of Destination Image, Service Quality, E-WOM, and Social MediaAfshan Rahman, Naveed Farooq, Muhammad Haleem, Syed Mohsin Ali Shah, Hatem Osman El-Gohary · 2023 · Sustainability
- Factors affecting users’ brand awareness through social media marketing on TikTokCuong Nguyen, Thao Phuong Tran, Tien N. Nguyen · 2024 · Innovative Marketing
- The effects of input modality and story-based knowledge on users' game experienceDonghee Shin, Kyungmi Chung · 2016 · Computers in Human Behavior
- Effects of review spam in a firm-initiated virtual brand community: Evidence from smartphone customersFeng, Nan, Su, Zhenjing, Li, Dahui, Zheng, Chundong, Li, Minqiang · 2018 · Information & Management
- Sustainable knowledge from consumer perspective addressing microfibre pollutionSongyi Yan, Claudia Elisabeth Henninger, Celina Jones, Helen McCormick · 2020 · Journal of Fashion Marketing and Management
- YouTube Vloggers as Brand Influencers on Consumer Purchase BehaviourMaria Rybaczewska, Betty Jebet Chesire, Leigh Sparks · 2020 · Journal of Intercultural Management
- Understanding the Dynamics of e-WOM in Food Delivery Services: A SmartPLS Analysis of Consumer AcceptanceDaniel Boldureanu, Ioana Guțu, Gabriela Boldureanu · 2025 · Journal of theoretical and applied electronic commerce research
- Online reviews generated by generative artificial intelligence versus human: A study of perceived differences and user adoption behaviorXusen Cheng, Ang Zeng, Bo Yang, Yu Liu, Xiaoping Zhang · 2025 · Electronic Commerce Research and Applications
- The mediating effect of customer trust of E-WOM and online customer reviews impacting purchase decision of household electronic products at a marketplace: evidence from IndonesiaSudaryanto, Sudaryanto, Hanim, Anifatul, Rosediana Dewi, Ivana, Kartikasari, Asila Dwi, Rusdiyanto, Rusdiyanto · 2025 · Cogent Business & Management
- The impact of social media influencers on purchase intention towards cosmetic products in ChinaRob Kim Marjerison, Yipei Huang, Rongjuan Chen · 2020
- Social media analytics system for action inspection on social networksMarco Mameli, Marina Paolanti, Christian Morbidoni B, Emanuele Frontoni, Antonio Teti · 2022 · Social Network Analysis and Mining
- The effects of online credible review on brand trust dimensions and willingness to buy: Evidence from Vietnam consumersVăn Đạt Trần, Dung Minh Nguyen, Lan Anh Lương · 2022 · Cogent Business & Management
- Impact of the COVID-19 pandemic on the stock market and investor online word of mouthXiaorui Zhu, Shaobo Li, Karthik K. Srinivasan, Michael T. Lash · 2023 · Decision Support Systems