The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.
Perceived ‘usefulness’ of online consumer reviews: An exploratory investigation across three services categories
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Citations
Cites
Organizational Information Requirements, Media Richness and Structural Design
Daft, R. L., & Lengel, R. H. (1986) · Management Science · doi:10.1287/mnsc.32.5.554 · Cited by 9,868
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
A study of normative and informational social influences upon individual judgment.
Deutsch, M., & Gerard, H. B. (1955) · The Journal of Abnormal and Social Psychology · doi:10.1037/h0046408 · Cited by 4,819
Free competition and the optimal amount of fraud
Darby, M. R., & Karni, E. (1973) · The Journal of Law and Economics · doi:10.1086/466756 · Cited by 3,947
Resnick, P., Kuwabara, K., Zeckhauser, R., & Friedman, E. (2000) · Communications of the ACM · doi:10.1145/355112.355122 · Cited by 2,190 · cited 1×
“As Resnick et al. (2000) note: ‘‘these simple numerical ratings fail to convey important subtleties of online interactions.”
BackgroundA multi-stage model of word-of-mouth influence through viral marketing
De Bruyn, A., & Lilien, G. L. (2008) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2008.03.004 · Cited by 906
What makes Web sites credible?: a report on a large quantitative study
Fogg, B. J., Marshall, J., Laraki, O., Osipovich, A., Varma, C., Fang, N., Paul, J., Rangnekar, A., Shon, J., Swani, P., et al. (2001) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/365024.365037 · Cited by 685
Online peer and editorial recommendations, trust and choice in virtual markets
Smith, D., Menon, S., & Sivakumar, K. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20041 · Cited by 683
Mitra, K., Reiss, M. C., & Capella, L. M. (1999) · Journal of Services Marketing · doi:10.1108/08876049910273763 · Cited by 507
Consumer Skepticism of Advertising Claims: Testing Hypotheses from Economics of Information
Ford, G. T., Smith, D. B., & Swasy, J. L. (1990) · Journal of Consumer Research · doi:10.1086/209228 · Cited by 481
Cited by
Xiang, Z., Du, Q., Ma, Y., & Fan, W. (2017) · Tourism Management · doi:10.1016/j.tourman.2016.10.001 · Cited by 1,051
Filieri, R. (2015) · Journal of Business Research · doi:10.1016/j.jbusres.2014.11.006 · Cited by 1,083
What makes a useful online review? Implication for travel product websites
Liu, Z., & Park, S. (2015) · Tourism Management · doi:10.1016/j.tourman.2014.09.020 · Cited by 963
What makes an online consumer review trustworthy?
Filieri, R. (2016) · Annals of Tourism Research · doi:10.1016/j.annals.2015.12.019 · Cited by 587
The effect of characteristics of source credibility on consumer behaviour: A meta-analysis
Ismagilova, E., Slade, E., Rana, N. P., & Dwivedi, Y. K. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.01.005 · Cited by 504
Metadata
- Authors
- Racherla, P., & Friske, W.
- Venue
- Electronic Commerce Research and Applications
- Publisher
- Elsevier BV
- Published
- 2012-11
- Volume
- 11
- Issue
- 6
- Pages
- 548-559
- ISSN
- 1567-4223 (ISSN-L)
- OpenAlex
- W2047390227
- Cited by
- 522
- References
- 12
- FWCI
- 46.52
- Type
- journal article
- Language
- en
- Open access
- green
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- CoChat. (2026). Citation check: Perceived ‘usefulness’ of online consumer reviews: An exploratory investigation across three services categories. https://app.cochat.ai/papers/10.1016/j.elerap.2012.06.003
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- Racherla, P., & Friske, W. (2012). Perceived ‘usefulness’ of online consumer reviews: An exploratory investigation across three services categories. Electronic Commerce Research and Applications. https://doi.org/10.1016/j.elerap.2012.06.003
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
