The DOI matches its Crossref record; 29 of the 29 references it cites were found in a registry or an index.
Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
Service-dominant logic: continuing the evolution
Vargo, S. L., & Lusch, R. F. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0069-6 · Cited by 7,824
Systems Thinking, Systems Practice
Checkland, P. B. (1981) · Cumulative Index of Computer Aided Architectural Design · Cited by 6,256
Systems thinking, systems practice
(1982) · European Journal of Operational Research · doi:10.1016/0377-2217(82)90206-5 · Cited by 3,545
Co‐creating unique value with customers
Prahalad, C. K., & Ramaswamy, V. (2004) · Strategy & Leadership · doi:10.1108/10878570410699249 · Cited by 2,463
Socio-technical systems: From design methods to systems engineering
Baxter, G., & Sommerville, I. (2011) · Interacting with Computers · doi:10.1016/j.intcom.2010.07.003 · Cited by 1,642
Dooley, D. (1984) · Cited by 1,632
The History and Status of General Systems Theory.
Von Bertalanffy, L. (1972) · Academy of Management Journal · doi:10.2307/255139 · Cited by 1,409
Fundamentals of service science
Maglio, P. P., & Spohrer, J. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0058-9 · Cited by 1,357
Requisite Variety and Its Implications for the Control of Complex Systems
Ashby, W. R. (1991) · Facets of Systems Science · doi:10.1007/978-1-4899-0718-9_28 · Cited by 973
Cited by
The Internet-of-Things: Review and research directions
Ng, I. C. L., & Wakenshaw, S. Y. L. (2017) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2016.11.003 · Cited by 621
Self-citationData supply chain (DSC): Research synthesis and future directions
Spanaki, K., Gürgüç, Z., Adams, R., & Mulligan, C. (2018) · International Journal of Production Research · doi:10.1080/00207543.2017.1399222 · Cited by 67
Defining value creation in the context of circular PSS
Widmer, T., Tjahjono, B., & Bourlakis, M. (2018) · Procedia CIRP · doi:10.1016/j.procir.2018.03.329 · Cited by 35
Metadata
- Authors
- Ng, I. C. L., Maull, R., & Yip, N.
- Venue
- European Management Journal
- Publisher
- Elsevier BV
- Published
- 2009-12
- Volume
- 27
- Issue
- 6
- Pages
- 377-387
- ISSN
- 0263-2373 (ISSN-L)
- OpenAlex
- W1986594590
- Cited by
- 301
- References
- 29
- FWCI
- 57.21
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry. https://app.cochat.ai/papers/10.1016/j.emj.2009.05.002
- The paper
- Ng, I. C. L., Maull, R., & Yip, N. (2009). Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry. European Management Journal. https://doi.org/10.1016/j.emj.2009.05.002
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
