The DOI matches its Crossref record; 132 of the 132 references it cites were found in a registry or an index.
The influence of customer brand identification on hotel brand evaluation and loyalty development
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In the citing paper
“Clients who are not happy will no longer utilize the business's services, making it difficult for them to develop brand loyalty and resulting in a decrease in earnings, as demonstrated by [23,57,70].”
From Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs (2024) · cites this paper as [57]
Experimental — accuracy not yet measuredThe cited source says what the claim attributes to it.
In the citing paper
“Customer satisfaction is an essential factor in determining customer loyalty.”
From Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs (2024) · cites this paper as [57]
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Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
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Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society Series A (General) · doi:10.2307/2344428 · Cited by 35,801
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
A Theory of Cognitive Dissonance
Festinger, L. (1957) · doi:10.1515/9781503620766 · Cited by 24,241
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Zeithaml, V. A. (1988) · Journal of Marketing · doi:10.1177/002224298805200302 · Cited by 18,292
A Theory of Cognitive Dissonance
Morvan, C., & O’Connor, A. (2017) · Macat Library eBooks · doi:10.4324/9781912282432 · Cited by 18,284
Flagged first, then by citations
Research works printed but not linked: 1
- Jacoby, 1971, A model of multi-brand loyalty, Journal of Advertising Research, 11, 25, 10.1080/00218499.1971.12519035 · DOI
Cited by
Sorted by citations
Martínez, P., & del Bosque, I. R. (2013) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2013.05.009 · Cited by 1,136
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands
So, K. K. F., King, C., Sparks, B., & Wang, Y. (2014) · Journal of Travel Research · doi:10.1177/0047287514541008 · Cited by 758
Self-citationCustomer loyalty: a review and future directions with a special focus on the hospitality industry
Kandampully, J. A., Zhang, T. C., & Bilgihan, A. (2015) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-03-2014-0151 · Cited by 744
El-Adly, M. I. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.07.007 · Cited by 613
Chen, S.-C., & Lin, C.-P. (2019) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2018.11.025 · Cited by 606
Metadata
- Authors
- So, K. K. F., King, C., Sparks, B. A., & Wang, Y.
- Affiliations
- Griffith University (AU)
- Temple University (US)
- Corresponding author
- So, Kevin Kam Fung
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2013-09
- Volume
- 34
- Pages
- 31-41
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2053639677
- Cited by
- 328
- References
- 131
- Citations by year
- 2026: 5 · 2025: 17 · 2024: 19 · 2023: 29 · 2022: 27 · 2021: 54 · 2020: 42 · 2019: 33 · 2018: 32 · 2017: 24 · 2016: 21 · 2015: 16 · 2014: 7 · 2013: 1
- FWCI
- 44.57
- Type
- journal article
- Language
- en
- Open access
- green
- hdl.handle.net
- Locations
- International Journal of Hospitality Management (publishedVersion)
- Griffith Research Online (submittedVersion)
- Funders
- Griffith University
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
- Keywords
- customer-brand identification, brand management, service experience, hotel industry
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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