The DOI matches its Crossref record; 91 of the 92 references it cites were found in a registry or an index.
Understanding social commerce: A systematic literature review and directions for further research
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Citations
Cites
Analyzing the Past to Prepare for the Future: Writing a Literature Review
Webster, J., & Watson, R. T. (2002) · MIS Quarterly · doi:10.2307/4132319 · Cited by 7,449
The Nature of Theory in Information Systems1
Gregor, S. (2006) · MIS Quarterly · doi:10.2307/25148742 · Cited by 3,306
Levy, Y. M., & Ellis, T. J. (2006) · Informing Science The International Journal of an Emerging Transdiscipline · doi:10.28945/479 · Cited by 1,724
Customer engagement, buyer‐seller relationships, and social media
Sashi, C. M. (2012) · Management Decision · doi:10.1108/00251741211203551 · Cited by 1,440
Undervalued or overvalued customers: Capturing total customer engagement value
Kumar, V., Aksoy, L., Donkers, B., Venkatesan, R., Wiesel, T., & Tillmanns, S. (2010) · Journal of Service Research · doi:10.1177/1094670510375602 · Cited by 1,382
What drives social commerce: The role of social support and relationship quality
Liang, T.-P., Ho, Y.-T., Li, Y.-W., & Turban, E. (2011) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415160204 · Cited by 1,254
From e-commerce to social commerce: A close look at design features
Huang, Z. H., & Benyoucef, M. (2012) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2012.12.003 · Cited by 1,146
What drives consumers to spread electronic word of mouth in online consumer-opinion platforms
Cheung, C. M. K., & Lee, M. (2012) · Decision Support Systems · doi:10.1016/j.dss.2012.01.015 · Cited by 1,069
Customer Engagement as a New Perspective in Customer Management
Verhoef, P. C., Reinartz, W., & Krafft, M. (2010) · Journal of Service Research · doi:10.1177/1094670510375461 · Cited by 1,037
Kim, S., & Park, H. (2013) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2012.11.006 · Cited by 1,037
Introduction to the special issue social commerce: A research framework for social commerce
Liang, T.-P., & Turban, E. (2011) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415160201 · Cited by 960
Deriving Value from Social Commerce Networks
Stephen, A. T., & Toubia, O. (2010) · Journal of Marketing Research · doi:10.1509/jmkr.47.2.215 · Cited by 902
Zhang, H., Lu, Y., Gupta, S., & Zhao, L. (2014) · Information & Management · doi:10.1016/j.im.2014.07.005 · Cited by 891
A study of the impact of social media on consumers
Hajli, M. N. (2014) · International Journal of Market Research · doi:10.2501/ijmr-2014-025 · Cited by 854
Social commerce constructs and consumer’s intention to buy
Hajli, N. (2015) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2014.12.005 · Cited by 826
Co-Creation: Toward a Taxonomy and an Integrated Research Perspective
Zwass, V. (2010) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415150101 · Cited by 816
Social media research: Theories, constructs and conceptual frameworks
Ngai, E. W. T., Tao, S. S. C., & Moon, K. K. L. (2015) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2014.09.004 · Cited by 760
Consumer behavior in social commerce: A literature review
Zhang, K. Z. K., & Benyoucef, M. (2016) · Decision Support Systems · doi:10.1016/j.dss.2016.04.001 · Cited by 631
Xiang, L., Zheng, X., Lee, M., & Zhao, D. (2016) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2015.11.002 · Cited by 628
Animesh, A., Pinsonneault, A., Yang, S.-B., & Oh (2011) · MIS Quarterly · doi:10.2307/23042809 · Cited by 603
The Evolution of Social Commerce: The People, Management, Technology, and Information Dimensions
Wang, C., & Zhang, P. (2012) · Communications of the Association for Information Systems · doi:10.17705/1cais.03105 · Cited by 544
Consumers' decisions in social commerce context: An empirical investigation
Chen, J., & Shen, X. (2015) · Decision Support Systems · doi:10.1016/j.dss.2015.07.012 · Cited by 529
Social Commerce: A Contingency Framework for Assessing Marketing Potential
Yadav, M. S., Valck, K. D., Hennig‐Thurau, T., Hoffman, D. L., & Spann, M. (2013) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2013.09.001 · Cited by 523
The role of social support on relationship quality and social commerce
Hajli, M. N. (2014) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2014.05.012 · Cited by 518
Amblee, N. C., & Bui, T. (2011) · International Journal of Electronic Commerce · doi:10.2753/jec1086-4415160205 · Cited by 495
Balakrishnan, B. K., Dahnil, M. I., & Yi, W. J. (2014) · Procedia - Social and Behavioral Sciences · doi:10.1016/j.sbspro.2014.07.032 · Cited by 470
Social commerce research: An integrated view
Zhou, L., Zhang, P., & Zimmermann, H. (2013) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2013.02.003 · Cited by 449
Intention to purchase on social commerce websites across cultures: A cross-regional study
Ng, C. S.-P. (2013) · Information & Management · doi:10.1016/j.im.2013.08.002 · Cited by 435
Cheung, C. M. K., Xiao, B. S., & Liu, I. L. B. (2014) · Decision Support Systems · doi:10.1016/j.dss.2014.05.002 · Cited by 403
Does Social Interaction Affect Consumer Decisions on Social Commerce Sites
Wang, Y., & Yu, C. (2015) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2015.11.005 · Cited by 402
A research framework for social commerce adoption
Hajli, M. (2013) · Information Management & Computer Security · doi:10.1108/imcs-04-2012-0024 · Cited by 326
Facebook C2C social commerce: A study of online impulse buying
Chen, V., Su, B.-C., & Widjaja, A. E. (2016) · Decision Support Systems · doi:10.1016/j.dss.2015.12.008 · Cited by 323
Collaborative commerce in tourism: implications for research and industry
Σιγάλα, Μ. (2015) · Current Issues in Tourism · doi:10.1080/13683500.2014.982522 · Cited by 314
A systematic review of Internet banking adoption
Hanafizadeh, P., Keating, B. W., & Khedmatgozar, H. R. (2013) · Telematics and Informatics · doi:10.1016/j.tele.2013.04.003 · Cited by 306
Social commerce: The transfer of power from sellers to buyers
Hajli, N., & Sims, J. (2015) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2015.01.012 · Cited by 298
User experience in social commerce: in friends we trust
Shin, D. (2012) · Behaviour and Information Technology · doi:10.1080/0144929x.2012.692167 · Cited by 291
Bai, Y., Yao, Z., & Dou, Y. (2015) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2015.04.011 · Cited by 286
Wang, J., & Chang, C.-H. (2013) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2013.03.003 · Cited by 268
Social commerce: Looking back and forward
Curty, R. G., & Zhang, P. (2011) · Proceedings of the American Society for Information Science and Technology · doi:10.1002/meet.2011.14504801096 · Cited by 237
Website features that gave rise to social commerce: A historical analysis
Gonçalves Curty, R., & Zhang, P. (2013) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2013.04.001 · Cited by 199
A systematic, tool-supported method for conducting literature reviews in information systems
Bandara, W., Miskon, S., & Fielt, E. (2011) · QUT ePrints (Queensland University of Technology) · Cited by 185
Nidhra, S., Yanamadala, M., Afzal, W., & Torkar, R. (2012) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2012.11.004 · Cited by 180
Sharma, S., & Crossler, R. E. (2014) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2014.06.007 · Cited by 169
An empirical investigation of information sharing behavior on social commerce sites
Liu, L., Cheung, C. M. K., & Lee, M. (2016) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2016.03.013 · Cited by 166
User experience in social commerce: in friends we trust
Shin, D. (2013) · Behaviour and Information Technology · doi:10.1080/0144929x.2013.782138 · Cited by 162
The applications of social commerce constructs
Shanmugam, M., Sun, S., Amidi, A., Khani, F., & Khani, F. (2016) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2016.01.007 · Cited by 161
Knowledge maps: A systematic literature review and directions for future research
Balaid, A., Rozan, M. Z. A., Abdullah, N. S., & Memon, J. (2016) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2016.02.005 · Cited by 147
Trust development and transfer in social commerce: prior experience as moderator
Shi, S., & Chow, W. S. (2015) · Industrial Management & Data Systems · doi:10.1108/imds-01-2015-0019 · Cited by 115
Kim, S., Sun, K.-A., & Kim, D.-Y. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.751249 · Cited by 114
A Model for Understanding Social Commerce
Rad, A. A., & Benyoucef, M. (2010) · Cited by 105
Wigand, R. T., Benjamin, R. I., & Birkland, J. L. H. (2008) · International Conference on Electronic Commerce · doi:10.1145/1409540.1409550 · Cited by 101
Under what conditions will social commerce business models survive?
Kim, D. (2013) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2012.12.002 · Cited by 99
Evolution of knowledge sharing behavior in social commerce: An agent-based computational approach
Jiang, G., Ma, F., Shang, J. S., & Chau, P. Y. K. (2014) · Information Sciences · doi:10.1016/j.ins.2014.03.051 · Cited by 85
Electronic service quality of Facebook social commerce and collaborative learning
Wu, Y. J., Shen, J.-P., & Chang, C.-L. (2014) · Computers in Human Behavior · doi:10.1016/j.chb.2014.10.001 · Cited by 78
From E-commerce to Social Commerce: A Framework to Guide Enabling Cloud Computing
Baghdadi, Y. (2013) · Journal of theoretical and applied electronic commerce research · doi:10.4067/s0718-18762013000300003 · Cited by 75
Jang, H., Ko, I., & Kim, J. (2013) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2013.516 · Cited by 71
Customers' relational models as determinants of customer engagement value
Kaltcheva, V. D., Patino, A., Laric, M. V., Pitta, D. A., & Imparato, N. (2014) · Journal of Product & Brand Management · doi:10.1108/jpbm-07-2013-0353 · Cited by 68
Social Commerce – E-Commerce In Social Media Context
Lai, L. (2010) · Zenodo (CERN European Organization for Nuclear Research) · doi:10.5281/zenodo.1056499 · Cited by 68
An Examination of Factors Associated with User Acceptance of Social Shopping Websites
Shen, J., & Eder, L. B. (2011) · International Journal of Technology and Human Interaction · doi:10.4018/jthi.2011010102 · Cited by 65
The Mediating Role of Presence on Consumer Intention to Participate in a Social Commerce Site
Kim, J. B. (2015) · Journal of Internet Commerce · doi:10.1080/15332861.2015.1092067 · Cited by 59
Evaluation of Social Media Actions for the Agrifood System
Sturiale, L., & Scuderi, A. (2013) · Procedia Technology · doi:10.1016/j.protcy.2013.11.028 · Cited by 46
Social Networking Sites as Business Tool: A Study of User Behavior
Constantinides, E., Lorenzo‐Romero, C., & Alarcón‐del‐Amo, M. (2012) · Studies in computational intelligence · doi:10.1007/978-3-642-28409-0_9 · Cited by 44
Blasco‐Arcas, L., Ortega, B. H., & Martínez, J. J. (2013) · Electronic Commerce Research · doi:10.1007/s10660-013-9132-1 · Cited by 44
Hwang, I. J., Lee, B. G., & Kim, K.-Y. (2013) · Cyberpsychology Behavior and Social Networking · doi:10.1089/cyber.2012.0566 · Cited by 44
Exploring Shared Services from an IS Perspective: A Literature Review and Research Agenda
Fielt, E., Bandara, W., Miskon, S., & Gable, G. G. (2014) · Communications of the Association for Information Systems · doi:10.17705/1cais.03454 · Cited by 42
Wang, Y., & Hajli, N. (2014) · SSRN Electronic Journal · Cited by 41
Social Commerce: Marketing, Technology and Management
Turban, E., Strauss, J. P., & Lai, L. (2015) · doi:10.1007/978-3-319-17028-2 · Cited by 40
Intention to Engage in Social Commerce: Uses and Gratifications Approach
Sharma, S., & Crossler, R. E. (2014) · Journal of the Association for Information Systems · Cited by 39
Wang, Y., & Hajli, N. (2014) · Newcastle University ePrints (Newcastle Univesity) · doi:10.25405/ncl.34231728 · Cited by 38
Sellers versus buyers: differences in user information sharing on social commerce sites
Yang, J., Sia, C., Liu, L., & Chen, H.-P. (2016) · Information Technology and People · doi:10.1108/itp-01-2015-0002 · Cited by 35
User-Centered Investigation of Social Commerce Design
Huang, Z. H., & Benyoucef, M. (2013) · Lecture notes in computer science · doi:10.1007/978-3-642-39371-6_33 · Cited by 31
Bansal, G., & Chen, L. (2011) · Journal of the Association for Information Systems · Cited by 30
Glykas, M. (2012) · Studies in computational intelligence · doi:10.1007/978-3-642-28409-0 · Cited by 30
Network closure among sellers and buyers in social commerce community
Xiao, B., Huang, M., & Barnes, A. J. (2015) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2015.10.001 · Cited by 29
Analyzing the Factors that Influence Consumers' Adoption of Social Commerce - A Literature Review
Friedrich, T. (2015) · Journal of the Association for Information Systems · Cited by 21
Social commerce activities – a taxonomy
Saundage, D., & Lee, C. Y. (2011) · Journal of the Association for Information Systems · Cited by 21
Event-related potentials elicited by social commerce and electronic-commerce reviews
Bai, Y., Yao, Z., Cong, F., & Li, Z. (2015) · Cognitive Neurodynamics · doi:10.1007/s11571-015-9353-1 · Cited by 18
Social Commerce from a Theory of Planned Behavior Paradigm
Smith, S., Zhao, J. J., & Alexander, M. W. (2013) · International Journal of E-Adoption · doi:10.4018/ijea.2013070104 · Cited by 18
Social commerce from the Information Systems perspective: A systematic literature review
Shanmugam, M., & Jusoh, Y. Y. (2014) · doi:10.1109/iccoins.2014.6868435 · Cited by 16
Examining The Cultural Difference In The Intention To Purchase In Social Commerce
Ng, C. S.-P. (2012) · Pacific Asia Conference on Information Systems · Cited by 13
Social commerce in E-business: Challenges and guidelines for successful adoption
Ling, C. S., & Husain, W. (2013) · International Conference on Advanced Computer Science and Information Systems · doi:10.1109/icacsis.2013.6761548 · Cited by 10
Increasing the Adoption of Social Collaboration Software
Komarov, M. M., Kazantsev, N. S., & Grevtsov, M. (2014) · IEEE Conference on Business Informatics · doi:10.1109/cbi.2014.36 · Cited by 9
Exploring the Factors Influencing the Usage Intention of Facebook Fan Page – A Preliminary Study
Wang, S. (2013) · Americas Conference on Information Systems · Cited by 9
Siering, M., & Muntermann, J. (2013) · OPUS (Augsburg University) · Cited by 9
A view model of social commerce: The building blocks of next-generation e-commerce
Yamakami, T. (2014) · International Symposium on Communications and Information Technologies · doi:10.1109/iscit.2014.7011917 · Cited by 8
An empirical study on quality uncertainty of products and social commerce
Lee, K.-H., & Lee, B. (2011) · International Conference on Electronic Commerce · doi:10.1145/2378104.2378120 · Cited by 8
Marketing Games in Social Commerce
Kim, D. (2012) · Lecture notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering · doi:10.1007/978-3-642-35582-0_10 · Cited by 5
Designing and evaluating business process models: an experimental approach
Yu, Y., Pelaez, A., & Lang, K. R. (2014) · Information Systems and e-Business Management · doi:10.1007/s10257-014-0257-0 · Cited by 5
A 10 C's of Social Networking, interconnections and the impact on Social Networking
Dar, H. S., & Shah, A. (2013) · International Conference on Information and Communication Technology for the Muslim World (ICT4M) · doi:10.1109/ict4m.2013.6518874 · Cited by 5
Information effect in Social Commerce: A case of TicketMonster
Yoo, B., Jeon, S., & Park, E. (2011) · Journal of the Association for Information Systems · Cited by 4
User Transfer in Collaborative Commerce: Evident from Virtual Community to Social Commerce
Jiang, G., Ma, F., Fang, Y.-Z., & Li, X.-Z. (2013) · Springer eBooks · doi:10.1007/978-3-642-40072-8_23 · Cited by 3
Flagged first, then by citations
1 of the 92 references couldn’t be matched to a known paper.
Research works printed but not linked: 8
- Hajli, 2014, Social word of mouth How trust devlops in the market, International Journal of Market Research, 56, 1
- Kitchenham, 2004, Vol. 3
- Kitchenham, 2007, Vol. 2, 1051
- Li, 2014, Social commerce: the critical role of argument strength and source, Proceeding of 18th Pacific Asia conference on information systems
- Saundage, 2011, Social commerce Activitiesa taxonomy, Proceeding of 22nd Australasian conference on information systems, 1
- Shi, 2013, Social commers beyond word of mouth: role of social distance and social norms in online refferral incentive systems, Proceeding of 34th international conference on information systems
- Stuth, 2010, Belief, trust, gender and social shopping, Marketing Research, 22, 21
- Wang, 2015, Social interaction-based consumer decision-making model in social commerce: the role of word of mouth and observational learning, International Journal of Information Management
Cited by
Sorted by citations
Collins, C., Dennehy, D., Conboy, K., & Mikalef, P. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2021.102383 · Cited by 783
Borges, A. F. S., Laurindo, F. J. B., Spínola, M. M., Gonçalves, R. F., & Mattos, C. A. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102225 · Cited by 760
Social media for knowledge-sharing: A systematic literature review
Ahmed, Y. A., Ahmad, M. N., Ahmad, N., & Zakaria, N. H. (2018) · Telematics and Informatics · doi:10.1016/j.tele.2018.01.015 · Cited by 505
Wongkitrungrueng, A., Dehouche, N., & Assarut, N. (2020) · Journal of Marketing Management · doi:10.1080/0267257x.2020.1748895 · Cited by 526
What Drives Consumer Shopping Behavior in Live Streaming Commerce
Xu, X., Wu, J.-H., & Li, Q. (2020) · Journal of electronic commerce research · Cited by 387
Metadata
- Authors
- Busalim, A. H., & Hussin, A. R. C.
- Affiliations
- University of Technology Malaysia (MY)
- Corresponding author
- Busalim, Abdelsalam H.
- Venue
- International Journal of Information Management
- Publisher
- Elsevier BV
- Published
- 2016-12
- Volume
- 36
- Issue
- 6
- Pages
- 1075-1088
- ISSN
- 0268-4012 (ISSN-L)
- OpenAlex
- W2481426478
- Cited by
- 369
- References
- 92
- Citations by year
- 2026: 19 · 2025: 34 · 2024: 43 · 2023: 51 · 2022: 59 · 2021: 39 · 2020: 43 · 2019: 35 · 2018: 27 · 2017: 18
- FWCI
- 10.09
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Information Management (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- Ministry of Higher Education, Malaysia
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
- Keywords
- social commerce, social media, Web 2.0, user behavior, business models, web design, technology adoption, social network analysis, firm performance, e-commerce
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review