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National culture and consumer trust in e-commerce

Hallikainen, Heli, Laukkanen, Tommi·2018·International Journal of Information Management

DOI 10.1016/j.ijinfomgt.2017.07.002

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“Similarly, [26]find that there is an increase in the level of trust issues from consumers alongside the proliferation of electronic commerce and online transactions.”
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Background
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“Hallikainen and Laukkanen (2018) say that customers trust online sellers who give them reliable information and keep their promises.”
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“Since cultural orientations that mirror Hofstede's cultural dimensions might have a distinct impact on attitudes about trust and trustworthiness, it appears that national culture and trust interact in a variety of ways (Hallikainen and Laukkanen, 2018).”
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“Hallikainen and Laukkanen [75] in particular note that online customer’s behaviour can be shaped by collectivism and uncertainty avoidance.”
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“…trust yang efektif, bahwa masyarakat secara alami memiliki kerentanan untuk mempercayai teknologi terbaru, oleh karena hal tersebut general trust terdiri dari dimensi yang saling melengkapi untuk membuat kepercayaan yang tinggi di kalangan pengguna teknologi ( Hallikainen & Laukkanen, 2018 ).”
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Authors: Hallikainen, H., & Laukkanen, T.
Affiliations: University of Eastern Finland (FI)
Corresponding author: Hallikainen, Heli
ORCID: Hallikainen, Heli
Laukkanen, Tommi
Venue: International Journal of Information Management
Publisher: Elsevier BV
Published: 2018-02
Volume: 38
Issue: 1
Pages: 97-106
ISSN: 0268-4012 (ISSN-L)
DOI: 10.1016/j.ijinfomgt.2017.07.002
OpenAlex: W2760195486
Cited by: 287
References: 74
Citations by year: 2026: 10 · 2025: 28 · 2024: 27 · 2023: 36 · 2022: 50 · 2021: 55 · 2020: 38 · 2019: 32 · 2018: 11
FWCI: 35.69
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: International Journal of Information Management (publishedVersion)
UEF eRepo (University of Eastern Finland) (acceptedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Psychology › Social Psychology › Cultural Differences and Values
Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Keywords: national culture, consumer trust, e-commerce, Hofstede cultural dimensions, disposition to trust, perceived trustworthiness, online store, online bookstores, mediation, China, Finland

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