Cited by 287Technology Adoption and User BehaviourCultural Differences and ValuesPrivacy, Security, and Data Protection

The DOI matches its Crossref record; 74 of the 74 references it cites were found in a registry or an index.

National culture and consumer trust in e-commerce

Hallikainen, Heli, Laukkanen, Tommi·2018·International Journal of Information Management

DOI 10.1016/j.ijinfomgt.2017.07.002

Open this paper in CoChat — free account

Integrity signals

Registry

Crossref · 10.1016/j.ijinfomgt.2017.07.002

Cites

74 of 74 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
Common method biases in behavioral research: A critical review of the literature and recommended remedies
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across NationsCulture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations (Second Edition), by HofstedeGeert. Thousand Oaks, CA: Sage, 2001
Bhagat, R. S., & Hofstede, G. (2002) · Academy of Management Review · doi:10.5465/amr.2002.7389951 · Cited by 21,688
Culture's Consequences: International Differences in Work-Related Values
Gladwin, T. N., & Hofstede, G. (1981) · Academy of Management Review · doi:10.2307/257651 · Cited by 20,550
Culture's Consequences: International Differences in Work-Related Values.
Sorge, A. M., & Hofstede, G. (1983) · Administrative Science Quarterly · doi:10.2307/2393017 · Cited by 15,195
Reconsidering Baron and Kenny: myths and truths about mediation analysis
Zhao, X., Lynch, J. G., & Chen, Q. (2010) · Journal of Consumer Research · doi:10.1086/651257 · Cited by 12,583
Multivariate data analysis : a global perspective
Hair, J. F. (2010) · Cited by 12,258
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
The Confucius connection: From cultural roots to economic growth
Hofstede, G., & Bond, M. (1988) · Organizational Dynamics · doi:10.1016/0090-2616(88)90009-5 · Cited by 4,677
Untitled work
(2010) · Cited by 3,924
Modern Factor Analysis
Andersen, E. B., & Harman, H. H. (1968) · Revue de l Institut International de Statistique / Review of the International Statistical Institute · doi:10.2307/1401485 · Cited by 3,206
A Theory of Cultural Values and Some Implications for Work
Schwartz, S. H. (1999) · Applied Psychology · doi:10.1111/j.1464-0597.1999.tb00047.x · Cited by 3,102
Individualism and collectivism: Cross-cultural perspectives on self-ingroup relationships.
Triandis, H. C., Bontempo, R. N., Villareal, M. J., Asai, M., & Irizarry, N. L. (1988) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.54.2.323 · Cited by 2,974
An integrative model of organizational trust: past, present, and future
Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007) · Academy of Management Review · doi:10.5465/amr.2007.24348410 · Cited by 2,794
Trust, trustworthiness, and trust propensity: a meta-analytic test of their unique relationships with risk taking and job performance
Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007) · Journal of Applied Psychology · doi:10.1037/0021-9010.92.4.909 · Cited by 2,606
Modern Factor Analysis
Merrifield, P. R., & Harman, H. H. (1969) · American Educational Research Journal · doi:10.2307/1161864 · Cited by 2,574
Riding the waves of culture: Understanding cultural diversity in business
(1993) · Long Range Planning · doi:10.1016/0024-6301(93)90118-y · Cited by 2,434
What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology
McKnight, D. H., & Chervany, N. L. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044235 · Cited by 2,282
Consumer trust in B2C e-commerce and the importance of social presence: experiments in e-products and e-services
Gefen, D., & Straub, D. W. (2004) · Omega · doi:10.1016/j.omega.2004.01.006 · Cited by 2,025
A trust model for consumer Internet shopping
Lee, M. K. O., & Turban, E. (2001) · International Journal of Electronic Commerce · doi:10.1080/10864415.2001.11044227 · Cited by 2,012
Consumer trust in an internet store: a cross-cultural validation
Jarvenpaa, S. L., Tractinsky, N., & Saarinen, L. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00337.x · Cited by 1,882 · cited 3×
“…’ s behavior and beliefs in a speci ﬁ c culture (Doney et al., 1998) and therefore national culture and trust are discussed as inter-related in the prior research (Doney et al., 1998; Downes et al., 2002; Gefen & Heart, 2006; Greenberg et al., 2008; Huang et al., 2014; Jarvenpaa et al., 1999).”
Understanding the influence of national culture on the development of trust
Doney, P. M., Cannon, J. P., & Mullen, M. R. (1998) · The Academy of Management Review · doi:10.2307/259297 · Cited by 1,844
Review : A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict1
Leidner, D. E., & Kayworth, T. R. (2006) · MIS Quarterly · doi:10.2307/25148735 · Cited by 1,661
Are digital natives a myth or reality? University students’ use of digital technologies
Margaryan, A., Littlejohn, A. H., & Vojt, G. (2010) · Computers & Education · doi:10.1016/j.compedu.2010.09.004 · Cited by 1,194
The Role of Espoused National Cultural Values in Technology Acceptance1
Srite, M., & Karahanna, E. (2006) · MIS Quarterly · doi:10.2307/25148745 · Cited by 1,169
Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance
Kim, S., & Park, H. (2013) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2012.11.006 · Cited by 1,037
Trust and satisfaction, two stepping stones for successful e-commerce relationships: A longitudinal exploration
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2009) · Information Systems Research · doi:10.1287/isre.1080.0188 · Cited by 990
Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE
Yoo, B., Donthu, N., & Lenartowicz, T. (2011) · Journal of International Consumer Marketing · doi:10.1080/08961530.2011.578059 · Cited by 965
Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions
Schlosser, A. E., White, T. B., & Lloyd, S. M. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.2.133 · Cited by 947
An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust
Lin, H.-F. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2010.07.006 · Cited by 912
The Relationships between Culture and Service Quality Perceptions
Furrer, O., Liu, B. S., & Sudharshan, D. (2000) · Journal of Service Research · doi:10.1177/109467050024004 · Cited by 807
Cultures and Organizations: Software of the Mind Intercultural Cooperation and Its Importance for Survival
Mora, C. (2013) · Journal of Media Research · Cited by 783
Levels of Organizational Trust in Individualist Versus Collectivist Societies: A Seven-Nation Study
Huff, L. C., & Kelley, L. (2003) · Organization Science · doi:10.1287/orsc.14.1.81.12807 · Cited by 715
Trust: The Social Virtues and the Creation of Prosperity
Ikenberry, G. J., & Fukuyama, F. (1996) · Foreign Affairs · doi:10.2307/20047503 · Cited by 704
Trust: the social virtues and the creation of prosperity
(1995) · Choice Reviews Online · doi:10.5860/choice.33-2232 · Cited by 647
Culture and Leadership Across the World
Waldman, D. A., de Luque, M. S., Washburn, N. T., House, R. J., Adetoun, B., Barrasa, Á., Bobina, M. A., Bodur, M., Chen, Y.-J., Debbarma, P. S., et al. (2007) · Psychology Press eBooks · doi:10.4324/9780203936665 · Cited by 630
The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust
Hong, I. B., & Cho, H. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2011.02.001 · Cited by 590
Consumer trust in e-commerce in the United States, Singapore and China
TEO, T., & LIU, J. (2007) · Omega · doi:10.1016/j.omega.2005.02.001 · Cited by 564
How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness
Xie, Y., & Peng, S. (2009) · Psychology and Marketing · doi:10.1002/mar.20289 · Cited by 506
Do context and personality matter? Trust and privacy concerns in disclosing private information online
Bansal, G., Zahedi, F. M., & Gefen, D. (2015) · Information & Management · doi:10.1016/j.im.2015.08.001 · Cited by 497
A Research Agenda for Trust in Online Environments
Gefen, D., Benbasat, I., & Pavlou, P. (2008) · Journal of Management Information Systems · doi:10.2753/mis0742-1222240411 · Cited by 482
The effects of national culture values on consumer acceptance of e-commerce: Online shoppers in China
Yoon, C. (2009) · Information & Management · doi:10.1016/j.im.2009.06.001 · Cited by 425
Culture and leadership across the world: the GLOBE book of in-depth studies of 25 societies
Warner, M. (2011) · Asia Pacific Business Review · doi:10.1080/13602381.2011.559082 · Cited by 412
How do We Learn to Trust? A Confirmatory Tetrad Analysis of the Sources of Generalized Trust
Glanville, J. L., & Paxton, P. M. (2007) · Social Psychology Quarterly · doi:10.1177/019027250707000303 · Cited by 382
Trusting and trustworthiness: What are they, how to measure them, and what affects them
Ben‐Ner, A., & Halldórsson, F. (2009) · Journal of Economic Psychology · doi:10.1016/j.joep.2009.10.001 · Cited by 305
Is eCommerce boundary-less? Effects of individualism-collectivism and uncertainty avoidance on Internet shopping
Lim, K. H., Leung, K., Sia, C. L., & Lee, M. K. (2004) · Journal of International Business Studies · doi:10.1057/palgrave.jibs.8400104 · Cited by 279
Defining key drivers of online impulse purchasing: A perspective of both impulse shoppers and system users
Wu, I., Chen, K.-W., & Chiu, M.-L. (2016) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2015.11.015 · Cited by 263
Engaging consumers online through websites and social media: A gender study of Italian Generation Y clothing consumers
Nadeem, W., Andreini, D., Salo, J., & Laukkanen, T. (2015) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2015.04.008 · Cited by 239
Self-citation
On the Need to Include National Culture as a Central Issue in E-Commerce Trust Beliefs
Gefen, D., & Heart, T. H. (2006) · Journal of Global Information Management · doi:10.4018/jgim.2006100101 · Cited by 233
Building trust online: Interactions among trust building mechanisms
Chang, M. K., Cheung, W., & Tang, M. (2013) · Information & Management · doi:10.1016/j.im.2013.06.003 · Cited by 231
The trustworthiness of online channels for experience- and goal-directed search tasks
Dickinger, A. (2011) · Journal of Travel Research · doi:10.1177/0047287510371694 · Cited by 222
Effects of culture, social presence, and group composition on trust in technology‐supported decision‐making groups
Lowry, P. B., Zhang, D., Zhou, L., & Fu, X. (2010) · Information Systems Journal · doi:10.1111/j.1365-2575.2009.00334.x · Cited by 206
Integrating National Culture into IS Research: The Need for Current Individual Level Measures
McCoy, S., Galletta, D. F., & King, W. R. (2005) · Communications of the Association for Information Systems · doi:10.17705/1cais.01512 · Cited by 199
Investigating the moderating role of uncertainty avoidance cultural values on multidimensional online trust
Hwang, Y., & Lee, K. C. (2012) · Information & Management · doi:10.1016/j.im.2012.02.003 · Cited by 194
Why do we trust? Moving beyond individual to dyadic perceptions.
Yakovleva, M., Reilly, R. R., & Werko, R. (2010) · Journal of Applied Psychology · doi:10.1037/a0017102 · Cited by 157
Multidimensional trust building in e-retailing: Cross-cultural differences in trust formation and implications for perceived risk
Park, J., Gunn, F., & Han, S.-L. (2012) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2012.03.003 · Cited by 135
The influence of general trust and specific trust on buying behaviour
Kenning, P. H. (2008) · International Journal of Retail & Distribution Management · doi:10.1108/09590550810873938 · Cited by 103
Factors obstructing intentions to trust and purchase products online
Kaur, G., & Quareshi, T. K. (2015) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-10-2014-0146 · Cited by 91
Drivers of Trust in Relational Service Exchange: Understanding the Importance of Cross-Cultural Differences
Schumann, J. H., von Wangenheim, F., Stringfellow, A., Yang, Z., Praxmarer, S., Jiménez, F. R., Blažević, V., Shannon, R. M., Shainesh, G., & Komor, M. (2010) · Journal of Service Research · doi:10.1177/1094670510368425 · Cited by 84
The relationship between trusting beliefs and Web site loyalty: The moderating role of consumer motives and flow
Gupta, R., & Kabadayi, S. (2010) · Psychology and Marketing · doi:10.1002/mar.20325 · Cited by 73
Trustworthiness in B2C e-commerce: an examination of alternative models
Serva, M. A., Benamati, J. "., & Fuller, M. A. (2005) · ACM SIGMIS Database: the DATABASE for Advances in Information Systems · doi:10.1145/1080390.1080397 · Cited by 72
Trust and Co-operation in Business Relationship Development: Exploring the Influence of National Values
Harris, S., & Dibben, M. R. (1999) · Journal of Marketing Management · doi:10.1362/026725799785045851 · Cited by 64
Dimensionality of trust: An analysis of the relations between propensity, trustworthiness and trust
Heyns, M. M., & Rothmann, S. (2015) · SA Journal of Industrial Psychology · doi:10.4102/sajip.v41i1.1263 · Cited by 62
Culture and Consumer Trust in Online Businesses
Greenberg, R., Wong‐On‐Wing, B., & Lui, G. (2008) · Journal of Global Information Management · doi:10.4018/jgim.2008070102 · Cited by 57
Cultural Impact on Trust: A Comparison of Virtual Communities in China, Hong Kong, and Taiwan
Chen, Y., Wu, J., & Chung, Y.-S. (2008) · Journal of Global Information Technology Management · doi:10.1080/1097198x.2008.10856460 · Cited by 47
The Impact of National Culture on E‐commerce Acceptance: the Italian Case
Capece, G., Calabrese, A., Pillo, F. D., Costa, R. M. D. S., & Crisciotti, V. (2013) · Knowledge and Process Management · doi:10.1002/kpm.1413 · Cited by 46
The direct and moderating influences of individual-level cultural values within web engagement: a multi-country analysis of a public information website
Shiu, E., Walsh, G., Hassan, L. M., & Parry, S. (2015) · Journal of Business Research · doi:10.1016/j.jbusres.2014.09.009 · Cited by 42
How Uncertainty Avoidance Affects Innovation Resistance in Mobile Banking: The Moderating Role of Age and Gender
Laukkanen, T. (2015) · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · doi:10.1109/hicss.2015.433 · Cited by 41
Self-citation
The impact of trust and changes in trust: a national comparison of individual adoptions of information and communication technologies and related phenomenon
Kirs, P., & Bagchi, K. (2012) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2012.02.003 · Cited by 41
Building Online Trust in a Culture of Confucianism
Huang, L., Ba, S., & Lu, X. (2014) · ACM Transactions on Management Information Systems · doi:10.1145/2576756 · Cited by 24
Effects of National Culture on the Development of Consumer Trust in Online Shopping
An, D., & Kim, S.-H. (2008) · Seoul Journal of Business · doi:10.35152/snusjb.2008.14.1.006 · Cited by 19
Untitled work
(2002) · Cited by 19

Sorted by citations

The Impact of Perceived Usefulness of Online Reviews, Trust and Perceived Risk on Online Purchase Intention in Emerging Markets: A Mexican Perspective
Ventre, I., & Kolbe, D. (2020) · Journal of International Consumer Marketing · doi:10.1080/08961530.2020.1712293 · Cited by 434
“Hallikainen and Laukkanen (2018) find that the collectivism dimension of culture mainly influences in the disposition of trust.”
Background
Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture
Chi, O. H., Chi, C. G.-Q., Gürsoy, D., & Nunkoo, R. (2023) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2023.102623 · Cited by 311
Building E-Commerce Satisfaction and Boosting Sales: The Role of Social Commerce Trust and Its Antecedents
Lin, X., Wang, X., & Hajli, N. (2019) · International Journal of Electronic Commerce · doi:10.1080/10864415.2019.1619907 · Cited by 313
“E-commerce sites √ Awad and Ragowsky [3], Bock, Lee, Kuan, and Kim [7], Carter, Wright, Thatcher, and Klein [11], Chang, Cheung, and Tang [13], Che, Peng, Lim, and Hua [14], Chiu, Hsu, Lai, and Chang [19], Delgado-Ballester and HernáNdez-Espallardo [21], Fang, Qureshi, Sun, McCole, Ramsey, and Lim [28], Gefen, Karahan…”
Background
Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing
Cheah, J., Lim, X., Ting, H., Liu, Y., & Quach, S. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2020.102242 · Cited by 244
The relationships between electronic banking adoption and its antecedents: A meta-analytic study of the role of national culture
Zhang, Y., Weng, Q. D., & Zhu, N. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2018.01.015 · Cited by 188

See all 287

Authors: Hallikainen, H., & Laukkanen, T.
Affiliations: University of Eastern Finland (FI)
Corresponding author: Hallikainen, Heli
ORCID: Hallikainen, Heli
Laukkanen, Tommi
Venue: International Journal of Information Management
Publisher: Elsevier BV
Published: 2018-02
Volume: 38
Issue: 1
Pages: 97-106
ISSN: 0268-4012 (ISSN-L)
DOI: 10.1016/j.ijinfomgt.2017.07.002
OpenAlex: W2760195486
Cited by: 287
References: 74
Citations by year: 2026: 10 · 2025: 28 · 2024: 27 · 2023: 36 · 2022: 50 · 2021: 55 · 2020: 38 · 2019: 32 · 2018: 11
FWCI: 35.69
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: International Journal of Information Management (publishedVersion)
UEF eRepo (University of Eastern Finland) (acceptedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Psychology › Social Psychology › Cultural Differences and Values
Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Keywords: national culture, consumer trust, e-commerce, Hofstede cultural dimensions, disposition to trust, perceived trustworthiness, online store, online bookstores, mediation, China, Finland

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

National culture and consumer trust in e-commerce

Overview

Integrity signals

Verification

Claims the paper makes

Claims other papers make about this one

Citations

Cites

Cited by

Related

Metadata

Record

About these checks