Cited by 303Telemedicine and Telehealth ImplementationMedical and Health Sciences ResearchEthics and bioethics in healthcare

The DOI matches its Crossref record; 48 of the 52 references it cites were found in a registry or an index; none of the 111 sources its claims cite is checked for support yet.

REVISITING HEALTH INFORMATION TECHNOLOGY ETHICAL, LEGAL, and SOCIAL ISSUES and EVALUATION: TELEHEALTH/TELEMEDICINE and COVID-19

Open access
Kaplan, Bonnie·2020·International Journal of Medical Informatics

Abstract

Background Information technologies have been vital during the COVID-19 pandemic. Telehealth and telemedicine services, especially, fulfilled their promise by allowing patients to receive advice and care at a distance, making it safer for all concerned. Over the preceding years, professional societies, governments, and scholars examined ethical, legal, and social issues (ELSI) related to telemedicine and telehealth. Primary concerns evident from reviewing this literature have been quality of care, access, consent, and privacy. Objectives To identify and summarize ethical, legal, and social issues related to information technology in healthcare, as exemplified by telehealth and telemedicine. To expand on prior analyses and address gaps illuminated by the COVID-19 experience. To propose future research directions. Methods Literature was identified through searches, forward and backward citation chaining, and the author’s knowledge of scholars and works in the area. EU and professional organizations’ guidelines, and nineteen scholarly papers were examined and categories created to identify ethical, legal, and social issues they addressed. A synthesis matrix was developed to categorize issues addressed by each source. Results A synthesis matrix was developed and issues categorized as: quality of care, consent and autonomy, access to care and technology, legal and regulatory, clinician responsibilities, patient responsibilities, changed relationships, commercialization, policy, information needs, and evaluation, with subcategories that fleshed out each category. The literature primarily addressed quality of care, access, consent, and privacy. Other identified considerations were little discussed. These and newer concerns include: usability, tailoring services to each patient, curriculum and training, implementation, commercialization, and licensing and liability. The need for interoperability, data availability, cybersecurity, and informatics infrastructure also is more apparent. These issues are applicable to other information technologies in healthcare. Conclusions Clinicians and organizations need updated guidelines for ethical use of telemedicine and telehealth care, and decision- and policy-makers need evidence to inform decisions. The variety of newly implemented telemedicine services is an on-going natural experiment presenting an unparalleled opportunity to develop an evidence-based way forward. The paper recommends evaluation using an applied ethics, context-sensitive approach that explores interactions among multiple factors and considerations. It suggests evaluation questions to investigate ethical, social, and legal issues through multi-method, sociotechnical, interpretive and ethnographic, and interactionist evaluation approaches. Such evaluation can help telehealth, and other information technologies, be integrated into healthcare ethically and effectively.

Overview

Integrity signals

Registry

Crossref · 10.1016/j.ijmedinf.2020.104239

Cites

48 of 48 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

70 Not checked yet · 38 Own interpretation · 14 No basis given · 6 Own method · 3 Own result

Verify all 111 references — free account

Show all 27 claims

  • Probably not a substantial claim. 74
  • It may state two separate claims as one. 56
104 of 104
  • The authors state this as an assumption.

    Google's ranked search results reflect the most viewed and thus most influential scholarly papers.

    “By taking advantage of Google’s ranked search results, the first few pages of results were used to find and then include the scholarly papers since 2008 that presumably were most viewed, so most likely influential.”
  • The paper relies on this without support.

    The author's knowledge of scholars and works in the area is sufficient to identify relevant literature.

    “Papers identified by forward and backward citation chaining and the author’s knowledge of scholars and works in the area also were examined.”
  • The paper relies on this without support.

    The COVID-19 experience reveals gaps in prior ethical, legal, and social issue analyses.

    “To expand on prior analyses and address gaps illuminated by the COVID-19 experience.”
  • The paper relies on this without support.

    Commercial telehealth services and health care organizations gather and sell data for reasons unrelated to healthcare.

    “Commercial services as well as health care organizations collect and sell data for purposes unrelated to healthcare.”
  • The paper relies on this without support.

    People other than patients are involved in or affected by care, and providers other than physicians deliver care.

    “Others provide care, and people other than patients are involved or affected.”
  • The paper relies on this without support.

    Patients play a significant role in their own care and in clinical interactions.

    “They play a significant role in their care and clinical interactions.”
6 of 6

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Research works printed but not linked: 3

  1. American Medical Association, 2020, Telehealth implementation playbook, Digital Health Implementation Playbook Series
  2. World Medical Association, 2007, WMA statement on the ethics of telemedicine, World Med. J., 53
  3. Razon, 2017, The threatened erosion of privacy in healthcare and the search for a "cure": Pursuing a legal framework for health information privacy in ehealth and telemedicine, Phil. L. J., 90, 768

Cited by

Sorted by citations

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Metadata

Authors
Kaplan, B.
Affiliations
Yale University (US)
Corresponding author
Kaplan, Bonnie
Venue
International Journal of Medical Informatics
Publisher
Elsevier BV
Published
2020-11
Volume
143
Pages
104239
ISSN
1386-5056 (ISSN-L)
OpenAlex
W3046795846
Cited by
303
References
52
Citations by year
2026: 17 · 2025: 41 · 2024: 67 · 2023: 69 · 2022: 69 · 2021: 38 · 2020: 2
FWCI
7.44
Type
journal article
Language
en
Open access
Locations
  • International Journal of Medical Informatics (publishedVersion)
  • PubMed Central (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
  • Social Sciences › Law › Medical and Health Sciences Research
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Ethics and bioethics in healthcare
Keywords
telemedicine, COVID-19 pandemic, ethical, legal and social issues, quality of care, informed consent, patient privacy, health care access, telemedicine regulation, clinician autonomy, applied ethics, cybersecurity, interoperability, clinician training
MeSH terms
COVID-19, SARS-CoV-2, Delivery of Health Care, Humans, Medical Informatics, Computer Security, Telemedicine, Privacy, Pandemics

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