The DOI matches its Crossref record, with a small difference in title or year; 23 of the 23 references it cites were found in a registry or an index.
An investigation into the use of ERP systems in the service sector
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“Among these obstacles that have been reported in literature include technical problems and people obstacles (Botta-Genoulaz and Millet [8]; Krasner [18].”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Botta-Genoulaz and Millet [8]
In the citing paper
“Alignment of the standard ERP processes with the organization's business process has been considered as an important step in the ERP implementation process (Botta-Genoulaz et al. [8]).”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Botta-Genoulaz et al. [8]
Citations
Cites
Putting the enterprise into the enterprise system.
Davenport, T. H. (1998) · PubMed · Cited by 3,340
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A critical success factors model for ERP implementation
Holland, C. P., & Light, B. (1999) · IEEE Software · doi:10.1109/52.765784 · Cited by 1,096
How can service businesses survive and prosper?
Schmenner, R. W. (1986) · PubMed · Cited by 744
Klaus, H., Rosemann, M., & Gable, G. G. (2000) · Information Systems Frontiers · doi:10.1023/a:1026543906354 · Cited by 701
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Soh, C., Kien, S. S., & Tay-Yap, J. (2000) · Communications of the ACM · doi:10.1145/332051.332070 · Cited by 686
New service development: areas for exploitation and exploration
Menor, L. J., Tatikonda, M. V., & Sampson, S. E. (2002) · Journal of Operations Management · doi:10.1016/s0272-6963(01)00091-2 · Cited by 659
Grönroos, C., & Ojasalo, K. (2002) · Journal of Business Research · doi:10.1016/s0148-2963(02)00275-8 · Cited by 597
Financial impacts of enterprise resource planning implementations
Poston, R. S., & Grabski, S. V. (2001) · International Journal of Accounting Information Systems · doi:10.1016/s1467-0895(01)00024-0 · Cited by 524
Enterprise resource planning: common myths versus evolving reality
Mabert, V. A., Soni, A. K., & Venkataramanan, M. A. (2001) · Business Horizons · doi:10.1016/s0007-6813(01)80037-9 · Cited by 280
Flagged first, then by citations
Research works printed but not linked: 7
- Buckhout, S., Frey, E., Nemec, J., 1999. Making ERP succeed: Turning fear into promise. Journal of Strategy and Business, Technology Reprint No.99208, 60–72.
- Donovan, M., 2000. Why the controversy about ROI from ERP. January 2000. pp. 52–54. http://www.midrangeERP.com.
- Dysart, 2000, Planning for real time information, Banking Strategies, 76, 6
- Miranda, 1999, The rise of ERP technology in the public sector, Government Finance Review, 15, 9
- Roth, 1999, Service companies match manufacturing leaders in finance sector, Financial Executive, Morristown, 15, 41
- Saint Leger, G., Neubert, G., Pichot, L., 2002. Projets ERP: Incidence des spécificités des entreprises sur les facteurs clés de succès. Proceedings of the AIM 2002, Hammamet, Tunisia, 30 May–1 June 2002.
- Schneider, 2000, Information please, Bank Systems and Technology, 37, 46
Cited by
Sorted by citations
Items 201–237 of 237
Decision support for operational ERP systems implementation in small and medium enterprises
Mahmood, A. (2013) · Greenwich Academic Literature Archive (University of Greenwich) · Cited by 1
Ahlstrand, T., & Selin, J. (2011) · Jonkoping University Library (Jönköping University) · Cited by 1
Rochet, C., Habib, J., & Soldo, E. (2009) · SSRN Electronic Journal
Adopting CVA to evaluate ES benefits' impact on organisational effectiveness in Australia
Teo, L. K. Y., Singh, M., & Cooper, V. (2012) · RMIT Research Repository (RMIT University Library)
Användarträning som en aspekt av förändringsprocessen vid implementering av affärssystem
Nilsson, E., & Johnsson, H. (2011) · Lund University Publications Student Papers (Lund University)
EMERGY SIGNATURE FOR HUMAN SERVICES IN PORTUGUESE TRADED RESOURCES
Martins, C. M. A. T., & Oliveira, C. (2015) · Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)
Kandathil, G. M. (2010) · eCommons (Cornell University)
Identifying Productivity Lapses of Pakistan Automotive SMEs
Sarwar, S. Z., & Pirzada, D. S. (2013)
"Technical Note" ERP Implementation Roadmap in Health Care Centers
Tarokh, M. J., Lankarani, F. H., & Jokar, A. (2011)
Enterprise Resource Planning systems in healthcare sector
Mucheleka, M. (2014)
REALISERING AV AFFÄRSSYSTEMS NYTTOEFFEKTER
Blagojevic, N., & Bohlers, J. (2012)
HR IS Standardization "CHRISP Case"
van Wessel, R. (2010) · Advances in IT standards and standardization research (AISSR) book series/Advances in IT standards and standardization research series · doi:10.4018/978-1-61520-759-6.ch007
Software for Solving Real Service-Management Problems
Bernabeu, E. P., Horia, D., Sellés, M., & Abrudan, M. M. (2012) · CRC Press eBooks · doi:10.1201/b12665-7
Mogorosi, I. S., Lubbe, S., & Pelser, T. (2015)
‘Drops of Water Turn a Mill’: The Future of Irish Academic Accounting Research
Hyndman, N. S., & hÓgartaigh, C. Ó. (2009) · Accounting Finance & Governance Review/Accounting finance & governance review · doi:10.52399/001c.26999
Lodhi, R. N. (2016) · HEC National Digital Library
Wamba, S. F. (2018) · Portland International Conference on Management of Engineering and Technology (PICMET) · doi:10.23919/picmet.2018.8481993
The Dark Side of Employee Mobility: Evidence from Enterprise Software Adoption
Claussen, J., & Grohsjean, T. (2012) · Academy of Management Proceedings · doi:10.5465/ambpp.2012.13803abstract
ERP System Total Cost of Implementation in Slovak and Slovenian Companies
Sudzina, F., Pucihar, A., & Lenart, G. (2009) · CBS Research Portal (Copenhagen Business School)
Enterprise Resource Planning (ERP)
Addo-Tenkorang, R., & Helo, P. (2011)
APPLICATION OF VALUE ENGINEERING AND SIX SIGMA METHODOLOGIES TO THE ERP SYSTEMS IMPLEMENTATION
Lee, L. J. H., Leu, J. D., & Shih, C. J. (2014)
Barriers to ERP system use : Overcoming a troublesome post-implementation phase
Cesarini, P., & Gunnarsson, D. (2014) · KTH Publication Database DiVA (KTH Royal Institute of Technology)
Oppl, S., & Stary, C. (2019) · Springer eBooks · doi:10.1007/978-3-030-12259-1_1
International Journal of Business and Management, Vol. 3, No. 8, August 2008
Editior, I. J. B. M. (2009) · International Journal of Business and Management · doi:10.5539/ijbm.v3n8p0
Santos, S., Mongay, S. A., & Pellicer, E. (2022) · Journal of Engineering Research · doi:10.22533/at.ed.317292207062
Human Factors In The Service Sector: State Of Research
Mathias, M. A. S., & dos Santos, E. F. (2022) · Revista Ação Ergonômica · doi:10.4322/rae.v16e202207
Evaluating Lean Thinking Implementation in a Jordanian Public Hospital: A Mixed- Methods Case StudyPreprint
Alfalah, T., Allawama, T. M., Muhaidat, N., & Elfalah, M. (2025) · Research Square · doi:10.21203/rs.3.rs-8063660/v1
Communication of Changes in Parallel Processes at IRO AB in Ulricehamn, Sweden
Siadat, S. A., & Najafabadi, H. N. (2009) · Borås Academic Digital Archive (University of Borås)
Integrating ERP and target costing for gastronomic product development in restaurants
Çakır, Ş., & Ekergil, V. (2026) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2026.104783
Lianto, L., Basana, S. R., & Tarigan, Z. J. H. (2009)
Strategic Management of ERP Project Lifecycle
Kuppusamy, M. (2011)
Metadata
- Authors
- Botta-Genoulaz, V., & Millet, P.-A.
- Venue
- International Journal of Production Economics
- Publisher
- Elsevier BV
- Published
- 2006-01
- Volume
- 99
- Issue
- 1-2
- Pages
- 202-221
- ISSN
- 0925-5273 (ISSN-L)
- OpenAlex
- W2042117926
- Cited by
- 237
- References
- 23
- Citations by year
- 2026: 2 · 2025: 7 · 2024: 4 · 2023: 9 · 2022: 10 · 2021: 9 · 2020: 11 · 2019: 9 · 2018: 7 · 2017: 7 · 2016: 9 · 2015: 16 · 2014: 21 · 2013: 20 · 2012: 24
- FWCI
- 10.46
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- International Journal of Production Economics (publishedVersion)
- HAL (submittedVersion, other-oa)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
- Keywords
- enterprise resource planning, ERP implementation, service sector, service organizations, ERP projects, integration, product orientation, customer orientation, labour, human factors, standardization
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