The DOI matches its Crossref record, with a small difference in title or year; 23 of the 23 references it cites were found in a registry or an index.
An investigation into the use of ERP systems in the service sector
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“Among these obstacles that have been reported in literature include technical problems and people obstacles (Botta-Genoulaz and Millet [8]; Krasner [18].”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Botta-Genoulaz and Millet [8]
In the citing paper
“Alignment of the standard ERP processes with the organization's business process has been considered as an important step in the ERP implementation process (Botta-Genoulaz et al. [8]).”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Botta-Genoulaz et al. [8]
Citations
Cites
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Klaus, H., Rosemann, M., & Gable, G. G. (2000) · Information Systems Frontiers · doi:10.1023/a:1026543906354 · Cited by 701
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
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New service development: areas for exploitation and exploration
Menor, L. J., Tatikonda, M. V., & Sampson, S. E. (2002) · Journal of Operations Management · doi:10.1016/s0272-6963(01)00091-2 · Cited by 659
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Financial impacts of enterprise resource planning implementations
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Enterprise resource planning: common myths versus evolving reality
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Turnipseed, D. L. (2002) · Journal of Business Research · doi:10.1016/s0148-2963(01)00217-x · Cited by 224
Strategic context and patterns of IT infrastructure capability
Broadbent, M., Weill, P., & Neo, B.-S. (1999) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(99)00022-0 · Cited by 182
Service markets and competition
Karmarkar, U. S., & Pitbladdo, R. (1995) · Journal of Operations Management · doi:10.1016/0272-6963(94)00014-6 · Cited by 134
A structured product development perspective for service operations
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ERP systems implementation: best practices in Canadian government organizations
Kumar, V., Maheshwari, B., & Kumar, U. (2002) · Government Information Quarterly · doi:10.1016/s0740-624x(02)00092-8 · Cited by 127
HOSPITAL RESOURCE PLANNING: CONCEPTS, FEASIBILITY, AND FRAMEWORK
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Enterprise-Wide Software Solutions: Integration Strategies and Practices
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Bakker, A. R., & Leguit, F. A. (1999) · International Journal of Medical Informatics · doi:10.1016/s1386-5056(99)00008-8 · Cited by 20
Flagged first, then by citations
Research works printed but not linked: 7
- Buckhout, S., Frey, E., Nemec, J., 1999. Making ERP succeed: Turning fear into promise. Journal of Strategy and Business, Technology Reprint No.99208, 60–72.
- Donovan, M., 2000. Why the controversy about ROI from ERP. January 2000. pp. 52–54. http://www.midrangeERP.com.
- Dysart, 2000, Planning for real time information, Banking Strategies, 76, 6
- Miranda, 1999, The rise of ERP technology in the public sector, Government Finance Review, 15, 9
- Roth, 1999, Service companies match manufacturing leaders in finance sector, Financial Executive, Morristown, 15, 41
- Saint Leger, G., Neubert, G., Pichot, L., 2002. Projets ERP: Incidence des spécificités des entreprises sur les facteurs clés de succès. Proceedings of the AIM 2002, Hammamet, Tunisia, 30 May–1 June 2002.
- Schneider, 2000, Information please, Bank Systems and Technology, 37, 46
Cited by
Sorted by citations
Examining the critical success factors in the adoption of enterprise resource planning
Ngai, E. W. T., Law, C. C. H., & Wat, F. K. T. (2008) · Computers in Industry · doi:10.1016/j.compind.2007.12.001 · Cited by 660
ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
Law, C. C. H., & Ngai, E. W. T. (2007) · Information & Management · doi:10.1016/j.im.2007.03.004 · Cited by 377
Enterprise Resource Planning (ERP): a review of the literature
Moon, Y. B. (2007) · International Journal of Management and Enterprise Development · doi:10.1504/ijmed.2007.012679 · Cited by 328
Understanding ERP system adoption from the user's perspective
Chang, M.-K., Cheung, W., Cheng, C.-H., & Yeung, J. H. Y. (2008) · International Journal of Production Economics · doi:10.1016/j.ijpe.2007.08.011 · Cited by 236
Identification and classification of ERP critical failure factors in Iranian industries
Amid, A., Moalagh, M., & Ravasan, A. Z. (2011) · Information Systems · doi:10.1016/j.is.2011.10.010 · Cited by 217
Metadata
- Authors
- Botta-Genoulaz, V., & Millet, P.-A.
- Venue
- International Journal of Production Economics
- Publisher
- Elsevier BV
- Published
- 2006-01
- Volume
- 99
- Issue
- 1-2
- Pages
- 202-221
- ISSN
- 0925-5273 (ISSN-L)
- OpenAlex
- W2042117926
- Cited by
- 237
- References
- 23
- Citations by year
- 2026: 2 · 2025: 7 · 2024: 4 · 2023: 9 · 2022: 10 · 2021: 9 · 2020: 11 · 2019: 9 · 2018: 7 · 2017: 7 · 2016: 9 · 2015: 16 · 2014: 21 · 2013: 20 · 2012: 24
- FWCI
- 10.46
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- International Journal of Production Economics (publishedVersion)
- HAL (submittedVersion, other-oa)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
- Keywords
- enterprise resource planning, ERP implementation, service sector, service organizations, ERP projects, integration, product orientation, customer orientation, labour, human factors, standardization
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