The DOI matches its Crossref record, with a small difference in title or year; 23 of the 23 references it cites were found in a registry or an index.
An investigation into the use of ERP systems in the service sector
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“Among these obstacles that have been reported in literature include technical problems and people obstacles (Botta-Genoulaz and Millet [8]; Krasner [18].”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Botta-Genoulaz and Millet [8]
In the citing paper
“Alignment of the standard ERP processes with the organization's business process has been considered as an important step in the ERP implementation process (Botta-Genoulaz et al. [8]).”
From Enterprise Resource Planning (ERP) System Implementation: A Case for User Participation (2013) · cites this paper as Botta-Genoulaz et al. [8]
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Citations
Cites
Putting the enterprise into the enterprise system.
Davenport, T. H. (1998) · PubMed · Cited by 3,340
(2000) · Cited by 1,267
A critical success factors model for ERP implementation
Holland, C. P., & Light, B. (1999) · IEEE Software · doi:10.1109/52.765784 · Cited by 1,096
How can service businesses survive and prosper?
Schmenner, R. W. (1986) · PubMed · Cited by 744
Klaus, H., Rosemann, M., & Gable, G. G. (2000) · Information Systems Frontiers · doi:10.1023/a:1026543906354 · Cited by 701
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Soh, C., Kien, S. S., & Tay-Yap, J. (2000) · Communications of the ACM · doi:10.1145/332051.332070 · Cited by 686
New service development: areas for exploitation and exploration
Menor, L. J., Tatikonda, M. V., & Sampson, S. E. (2002) · Journal of Operations Management · doi:10.1016/s0272-6963(01)00091-2 · Cited by 659
Grönroos, C., & Ojasalo, K. (2002) · Journal of Business Research · doi:10.1016/s0148-2963(02)00275-8 · Cited by 597
Financial impacts of enterprise resource planning implementations
Poston, R. S., & Grabski, S. V. (2001) · International Journal of Accounting Information Systems · doi:10.1016/s1467-0895(01)00024-0 · Cited by 524
Enterprise resource planning: common myths versus evolving reality
Mabert, V. A., Soni, A. K., & Venkataramanan, M. A. (2001) · Business Horizons · doi:10.1016/s0007-6813(01)80037-9 · Cited by 280
Research works printed but not linked: 7
- Buckhout, S., Frey, E., Nemec, J., 1999. Making ERP succeed: Turning fear into promise. Journal of Strategy and Business, Technology Reprint No.99208, 60–72.
- Donovan, M., 2000. Why the controversy about ROI from ERP. January 2000. pp. 52–54. http://www.midrangeERP.com.
- Dysart, 2000, Planning for real time information, Banking Strategies, 76, 6
- Miranda, 1999, The rise of ERP technology in the public sector, Government Finance Review, 15, 9
- Roth, 1999, Service companies match manufacturing leaders in finance sector, Financial Executive, Morristown, 15, 41
- Saint Leger, G., Neubert, G., Pichot, L., 2002. Projets ERP: Incidence des spécificités des entreprises sur les facteurs clés de succès. Proceedings of the AIM 2002, Hammamet, Tunisia, 30 May–1 June 2002.
- Schneider, 2000, Information please, Bank Systems and Technology, 37, 46
Cited by
Sorted by citations
Examining the critical success factors in the adoption of enterprise resource planning
Ngai, E. W. T., Law, C. C. H., & Wat, F. K. T. (2008) · Computers in Industry · doi:10.1016/j.compind.2007.12.001 · Cited by 660
ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success
Law, C. C. H., & Ngai, E. W. T. (2007) · Information & Management · doi:10.1016/j.im.2007.03.004 · Cited by 377
Enterprise Resource Planning (ERP): a review of the literature
Moon, Y. B. (2007) · International Journal of Management and Enterprise Development · doi:10.1504/ijmed.2007.012679 · Cited by 328
Understanding ERP system adoption from the user's perspective
Chang, M.-K., Cheung, W., Cheng, C.-H., & Yeung, J. H. Y. (2008) · International Journal of Production Economics · doi:10.1016/j.ijpe.2007.08.011 · Cited by 236
Identification and classification of ERP critical failure factors in Iranian industries
Amid, A., Moalagh, M., & Ravasan, A. Z. (2011) · Information Systems · doi:10.1016/j.is.2011.10.010 · Cited by 217
Metadata
- Authors
- Botta-Genoulaz, V., & Millet, P.-A.
- Venue
- International Journal of Production Economics
- Publisher
- Elsevier BV
- Published
- 2006-01
- Volume
- 99
- Issue
- 1-2
- Pages
- 202-221
- ISSN
- 0925-5273 (ISSN-L)
- OpenAlex
- W2042117926
- Cited by
- 237
- References
- 23
- Citations by year
- 2026: 2 · 2025: 7 · 2024: 4 · 2023: 9 · 2022: 10 · 2021: 9 · 2020: 11 · 2019: 9 · 2018: 7 · 2017: 7 · 2016: 9 · 2015: 16 · 2014: 21 · 2013: 20 · 2012: 24
- FWCI
- 10.46
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- International Journal of Production Economics (publishedVersion)
- HAL (submittedVersion, other-oa)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
- Keywords
- enterprise resource planning, ERP implementation, service sector, service organizations, ERP projects, integration, product orientation, customer orientation, labour, human factors, standardization
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