The DOI matches its Crossref record; 22 of the 22 references it cites were found in a registry or an index.
Development and validation of an instrument to measure user perceived service quality of mHealth
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Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models
Sobel, M. E. (1982) · Sociological Methodology · doi:10.2307/270723 · Cited by 12,810
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
(2003) · Journal of Management Information Systems · doi:10.1080/07421222.2003.11045748 · Cited by 11,791
Information Systems Success: The Quest for the Dependent Variable
DeLone, W. H., & McLean, E. R. (1992) · Information Systems Research · doi:10.1287/isre.3.1.60 · Cited by 10,697
Moore, G. C., & Benbasat, I. (1991) · Information Systems Research · doi:10.1287/isre.2.3.192 · Cited by 9,150
Understanding Information Systems Continuance: An Expectation-Confirmation Model1
Bhattacherjee, A. (2001) · MIS Quarterly · doi:10.2307/3250921 · Cited by 8,767
Evaluating the quality of medical care
DONABEDIAN, A. (2005) · The Milbank Quarterly · doi:10.1111/j.1468-0009.2005.00397.x · Cited by 6,102 · cited 2×
“In a similar vein, other researchers introduced service quality models in health care which embraced Donabedian’s findings [43, 44, 45, 46].”
BackgroundWetzels, M., Odekerken-Schröder, G., & van Oppen, C. (2009) · MIS Quarterly · doi:10.2307/20650284 · Cited by 4,944
Cited by
Supply chain resilience: Conceptualization and scale development using dynamic capability theory
Chowdhury, M. M. H., & Quaddus, M. (2017) · International Journal of Production Economics · doi:10.1016/j.ijpe.2017.03.020 · Cited by 867
Sharma, S. K., & Sharma, M. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2018.09.013 · Cited by 655
Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach
Farooq, M. S., Salam, M., Fayolle, A., Jaafar, N., & Ayupp, K. (2018) · Journal of Air Transport Management · doi:10.1016/j.jairtraman.2017.12.008 · Cited by 406
Supply chain readiness, response and recovery for resilience
Chowdhury, M. M. H., & Quaddus, M. (2016) · Supply Chain Management: An International Journal · doi:10.1108/scm-12-2015-0463 · Cited by 401
Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective
Tam, C., & Oliveira, T. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.03.016 · Cited by 383
Metadata
- Authors
- Akter, S., D’Ambra, J., & Ray, P.
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2013-06
- Volume
- 50
- Issue
- 4
- Pages
- 181-195
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2134355148
- Cited by
- 273
- References
- 22
- FWCI
- 30.44
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Development and validation of an instrument to measure user perceived service quality of mHealth. https://app.cochat.ai/papers/10.1016/j.im.2013.03.001
- The paper
- Akter, S., D’Ambra, J., & Ray, P. (2013). Development and validation of an instrument to measure user perceived service quality of mHealth. Information & Management. https://doi.org/10.1016/j.im.2013.03.001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
