The DOI matches its Crossref record; 80 of the 84 references it cites were found in a registry or an index.
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
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Citations
Cites
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The Case Research Strategy in Studies of Information Systems
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Research works printed but not linked: 1
- Henning, 2003, Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts, Journal of Knowledge Management, 7, 107, 10.1108/13673270310505421 · DOI · Paper page
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Understanding CRM adoption stages: empirical analysis building on the TOE framework
Cruz‐Jesus, F., Pinheiro, A. M. G., & Oliveira, T. (2019) · Computers in Industry · doi:10.1016/j.compind.2019.03.007 · Cited by 292
Ozanne, L. K., Chowdhury, M., Prayag, G., & Mollenkopf, D. A. (2022) · Industrial Marketing Management · doi:10.1016/j.indmarman.2022.04.009 · Cited by 263
The role of users and customers in digital innovation: Insights from B2B manufacturing firms
Abrell, T., Pihlajamaa, M., Kanto, L., Brocke, J. V., & Uebernickel, F. (2015) · Information & Management · doi:10.1016/j.im.2015.12.005 · Cited by 260
Soltani, Z., & Navimipour, N. J. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.03.008 · Cited by 272
Artificial intelligence in product lifecycle management
Wang, L., Liu, Z., Liu, A., & Tao, F. (2021) · The International Journal of Advanced Manufacturing Technology · doi:10.1007/s00170-021-06882-1 · Cited by 267
Metadata
- Authors
- Khodakarami, F., & Chan, Y. E.
- Affiliations
- Queen's University (CA)
- Corresponding author
- Khodakarami, Farnoosh
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2014-01
- Volume
- 51
- Issue
- 1
- Pages
- 27-42
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2055410913
- Cited by
- 321
- References
- 84
- Citations by year
- 2026: 9 · 2025: 10 · 2024: 16 · 2023: 28 · 2022: 27 · 2021: 31 · 2020: 31 · 2019: 32 · 2018: 38 · 2017: 32 · 2016: 31 · 2015: 22 · 2014: 13
- FWCI
- 66.22
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information & Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
- Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
- Keywords
- CRM systems, knowledge creation process, socialization, externalization, combinations, internalization, collaborative CRM, operational CRM, analytical CRM, organizational learning
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