The impact of interactivity of electronic word of mouth systems and E-Quality on decision support in the context of the e-marketplace
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The positive relationship between internet content and one's satisfaction could be observed in some empirical studies.
“The positive relationship between internet content and one's satisfaction could be observed in some empirical studies [88].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [88]
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- Authors
- Yoo, C. W., Kim, Y. J., & Sanders, G. L.
- Affiliations
- Florida Atlantic University (US)
- Sogang University (KR)
- University at Buffalo, State University of New York (US)
- Corresponding author
- Yoo, Chul Woo
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2015-06
- Volume
- 52
- Issue
- 4
- Pages
- 496-505
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2094410932
- Cited by
- 152
- References
- 78
- Citations by year
- 2026: 3 · 2025: 3 · 2024: 6 · 2023: 10 · 2022: 17 · 2021: 18 · 2020: 24 · 2019: 14 · 2018: 19 · 2017: 22 · 2016: 11 · 2015: 5
- FWCI
- 63.03
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information & Management (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Keywords
- electronic word of mouth, interactivity, e-quality, decision support, online marketplaces, customer satisfaction, purchase decision, website quality, e-commerce
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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