Cited by 152Digital Marketing and Social MediaTechnology Adoption and User BehaviourCustomer Service Quality and Loyalty

The impact of interactivity of electronic word of mouth systems and E-Quality on decision support in the context of the e-marketplace

Yoo, Chul Woo, Kim, Yong Jin, Sanders, G. Lawrence·2015·Information & Management

Integrity signals

Registry

Crossref · 10.1016/j.im.2015.03.001

Cites

77 of 77 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Cites

Flagged first, then by citations

1 of the 78 references couldn’t be matched to a known paper.

Cited by

Sorted by citations

Authors
Yoo, C. W., Kim, Y. J., & Sanders, G. L.
Affiliations
  • Florida Atlantic University (US)
  • Sogang University (KR)
  • University at Buffalo, State University of New York (US)
Corresponding author
Yoo, Chul Woo
Venue
Information & Management
Publisher
Elsevier BV
Published
2015-06
Volume
52
Issue
4
Pages
496-505
ISSN
0378-7206 (ISSN-L)
OpenAlex
W2094410932
Cited by
152
References
78
Citations by year
2026: 3 · 2025: 3 · 2024: 6 · 2023: 10 · 2022: 17 · 2021: 18 · 2020: 24 · 2019: 14 · 2018: 19 · 2017: 22 · 2016: 11 · 2015: 5
FWCI
63.03
Type
journal article
Language
en
Open access
closed
Locations
Information & Management (publishedVersion)
Topics
  • Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Keywords
electronic word of mouth, interactivity, e-quality, decision support, online marketplaces, customer satisfaction, purchase decision, website quality, e-commerce

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review