Health Website Success: User Engagement in Health-Related Websites
Open accessAbstract
Health-related websites are increasingly accessed on the Internet. More online users are using health-related websites, and rely on it to get answers for their health questions. Health care providers try to develop websites that focus on the users’ needs. One of the key factors, to develop users' driven health-related websites, is supporting users’ engagement. This study proposes a research model that investigates factors that are critical to users’ engagement in health-related websites. Three factors were identified accordingly; website usability, website interactivity, and users' perceived health information quality. A limited amount of research has previously explored such a thorough list. 240 respondents participated in an online survey, to test the research model. Results show that the engagement antecedents identified by the study are significant, and explain a great percentage of the variance for the engagement. The study concluded by implications for theory and practice.
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There is a paucity of peer-reviewed research published regarding mHealth apps to determine their uptake, impact, or best practices for development and regulation.
“More importantly, there is a paucity of peer-reviewed research published regarding mHealth apps to determine their uptake, impact, or the best practices for their development and regulation [12,30,37].”
From Efficacy, Effectiveness, and Quality of Resilience-Building Mobile Health Apps for Military, Veteran, and Public Safety Personnel Populations: Scoping Literature Review and App Evaluation (2022) · cites this paper as [37]
The Abstract and Introduction discuss limited research on engagement and usability in health-related websites. Searches for mHealth apps, uptake, impact, and regulation found no passage addressing whether peer-reviewed research on those topics is scarce. (LLM, conf=0.75)
Experimental — accuracy not yet measuredThe limited number of research studies and agencies available to regulate mHealth apps impacts the ability to meet the current needs of this rapidly expanding industry.
“When considering the use and development of mHealth apps, the limited number of research studies and agencies available to regulate this field impacts the ability to meet the current needs of this rapidly expanding industry [12,37].”
From Efficacy, Effectiveness, and Quality of Resilience-Building Mobile Health Apps for Military, Veteran, and Public Safety Personnel Populations: Scoping Literature Review and App Evaluation (2022) · cites this paper as [37]
The Introduction and Discussion and Implications address research gaps and user engagement in health-related websites, not regulation of mHealth apps. Searches for app regulation, oversight agencies, and limited research in that field found no passage addressing the attributed claim. (LLM, conf=0.76)
Experimental — accuracy not yet measuredHCPs have a responsibility to advocate for best practices, which is challenging with mHealth because of the high rate of app development and the inability of evidence-based practice to keep up.
“HCPs have a responsibility to advocate for best practices; this can be challenging with mHealth because of the high rate of app development and the inability for evidence-based practice to keep up [12,30,37].”
From Efficacy, Effectiveness, and Quality of Resilience-Building Mobile Health Apps for Military, Veteran, and Public Safety Personnel Populations: Scoping Literature Review and App Evaluation (2022) · cites this paper as [37]
The Introduction and Discussion and Implications address health-website usability, information quality, and user engagement. Searches for rapid app development, evidence-based practice, and HCPs’ duty to advocate for best practices found no passage addressing the attributed claim. The copy is about websites, not the stated challenge with mHealth apps. (LLM, conf=0.77)
Experimental — accuracy not yet measured
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“For example, some forms of technology, though widely used, may still not be available to everyone under all circumstances, for example, locations with unreliable or reduced cellular service, limited Wi-Fi access, and financial barriers may impede their use [37] .”
Influential
- Authors
- Imlawi, J.
- Corresponding author
- Imlawi, Jehad
- ORCID
- Imlawi, Jehad
- Venue
- International Journal of Interactive Mobile Technologies (iJIM)
- Published
- 2017-11-27
- Volume
- 11
- Issue
- 6
- Pages
- 49
- ISSN
- 1865-7923 (ISSN-L)
- OpenAlex
- W2768387735
- Cited by
- 14
- References
- 57
- Citations by year
- 2025: 3 · 2023: 3 · 2022: 2 · 2021: 3 · 2020: 2 · 2018: 1
- FWCI
- 1.33
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- cc-by
- Locations
- International Journal of Interactive Mobile Technologies (iJIM) (publishedVersion, cc-by)
- Topics
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Keywords
- user engagement, website usability, website interactivity, online health information seeking
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