The DOI matches its Crossref record; 177 of the 180 references it cites were found in a registry or an index.
Using text message reminders in health care services: A narrative literature review
Open accessAbstract
INTRODUCTION: Despite the extensive use of mHealth behavior change interventions, questions remain about the use of technology-based reminders in delivering health care services. Text messaging, or short message service (SMS), is one reminder method that has been extensively researched. Most SMS-reminder research is distributed across a range of health care outcomes. The aim of this article is to systematically review the aggregate impact of these reminders on overall health care outcomes. METHODS: A systematic literature review was conducted and yielded 2316 articles. Studies were included if they used SMS reminders to support patient health care outcomes. Study methodology was aligned with the PRISMA guidelines for systematic reviews. RESULTS: Following screening, 162 articles met inclusion criteria. Of these studies, 93 investigated medical compliance reminders and 56 investigated appointment reminders. The review found that nearly all the SMS-reminder studies helped improve patient medical compliance and appointment reminders. Additionally, researchers reported numerous benefits from using SMS reminders, including ease of use, relative inexpensiveness, and rapid and automated message delivery. Minimal risks were reported and most participants found the reminders to be acceptable. DISCUSSION: Text messages appear to be an effective reminder mechanism to promote improved patient appointment and medical compliance. Reminders should continue to be evaluated and improved to determine the most effective timing and frequency of messages for improving outcomes.
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“As an example, some trials suggested that SMS text messaging reminders may improve behavior, clinic attendance, attention in care, and self-reported medication adherence [21].”
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“Several meta-analyses corroborate the effectiveness of SMS for medication adherence [18-20].”
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“To our knowledge, no other published study (other than the study by Brar Prayaga et al [21]) has reported a refill adherence solution with results at scale [20].”
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Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & for the PRISMA Group (2009) · BMJ · doi:10.1136/bmj.b2535 · Cited by 83,823
Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. G., & The PRISMA Group (2009) · PLoS Medicine · doi:10.1371/journal.pmed.1000097 · Cited by 64,042
Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement.
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3 of the 180 references couldn’t be matched to a known paper.
Research works printed but not linked: 1
- Atun, 2006, A Review of the Characteristics and Benefits of SMS in Delivering Healthcare
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Kopelovich, S. L., Monroe‐DeVita, M., Buck, B., Brenner, C. J., Moser, L. L., Jarskog, L. F., Harker, S., & Chwastiak, L. (2020) · Community Mental Health Journal · doi:10.1007/s10597-020-00662-z · Cited by 139
“While text messaging offers the advantages of familiarity, ubiquity, and efficiency (Schwebel and Larimer 2018), administrators must develop policies and procedures related to SMS treatment guidelines prior to implementation and clinical adoption.”
BackgroundDigital health and primary care: Past, pandemic and prospects
Pagliari, C. (2021) · Journal of Global Health · doi:10.7189/jogh.11.01005 · Cited by 70
Kiwanuka, J. P., Waila, J. M., Kahungu, M. M., Kitonsa, J., & Kiwanuka, N. (2020) · PLoS ONE · doi:10.1371/journal.pone.0217606 · Cited by 87
Jahan, Y., Rahman, M. M., Faruque, A. S. G., Chisti, M. J., Kazawa, K., Matsuyama, R., & Moriyama, M. (2020) · Journal of Medical Internet Research · doi:10.2196/19137 · Cited by 67
“As an example, some trials suggested that SMS text messaging reminders may improve behavior, clinic attendance, attention in care, and self-reported medication adherence [21].”
The use of mobile phones for the prevention and control of arboviral diseases: a scoping review
Carrillo, M. A., Kroeger, A., Cardenas Sanchez, R., Diaz Monsalve, S., & Runge-Ranzinger, S. (2021) · BMC Public Health · doi:10.1186/s12889-020-10126-4 · Cited by 64
Metadata
- Authors
- Schwebel, F. J., & Larimer, M. E.
- Affiliations
- University of Washington (US)
- Corresponding author
- Schwebel, Frank J.
- Venue
- Internet Interventions
- Publisher
- Elsevier BV
- Published
- 2018-09
- Volume
- 13
- Pages
- 82-104
- ISSN
- 2214-7829 (ISSN-L)
- PMC
- PMC6112101
- OpenAlex
- W2809176170
- Cited by
- 238
- References
- 180
- Citations by year
- 2026: 22 · 2025: 21 · 2024: 31 · 2023: 31 · 2022: 54 · 2021: 37 · 2020: 30 · 2019: 11 · 2018: 1
- FWCI
- 3.62
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Internet Interventions (publishedVersion, cc-by-nc-nd)
- Europe PMC (PubMed Central) (publishedVersion, cc-by-nc-nd)
- PubMed Central (publishedVersion, cc-by-nc-nd)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Funders
- National Institute on Alcohol Abuse and Alcoholism (1F31AA025531-01)
- Topics
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Health Sciences › Medicine › Family Practice › Medication Adherence and Compliance
- Keywords
- SMS reminders, short message service, mobile health, appointment reminders, medication adherence, health care outcomes
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