Cited by 303Mobile Health and mHealth ApplicationsMobile Learning in EducationHealth, Technology, Consumer Behavior

Use of Mobile Phone Text Message Reminders in Health Care Services: A Narrative Literature Review

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Kannisto, Kati Anneli, Koivunen, Marita Hannele, Välimäki, Maritta Anneli·2014·Journal of Medical Internet Research

Abstract

BACKGROUND: Mobile text messages are a widely recognized communication method in societies, as the global penetration of the technology approaches 100% worldwide. Systematic knowledge is still lacking on how the mobile telephone text messaging (short message service, SMS) has been used in health care services. OBJECTIVE: This study aims to review the literature on the use of mobile phone text message reminders in health care. METHODS: We conducted a systematic literature review of studies on mobile telephone text message reminders. The data sources used were PubMed (MEDLINE), CINAHL, Proquest Databases/ PsycINFO, EMBASE, Cochrane Library, Scopus, and hand searching since 2003. Studies reporting the use of SMS intended to remind patients in health services were included. Given the heterogeneity in the studies, descriptive characteristics, purpose of the study, response rates, description of the intervention, dose and timing, instruments, outcome measures, and outcome data from the studies were synthesized using a narrative approach. RESULTS: From 911 initial citations, 60 studies were included in the review. The studies reported a variety of use for SMS. Mobile telephone text message reminders were used as the only intervention in 73% (44/60) of the studies, and in 27% (16/60) of the remaining studies, SMS was connected to another comprehensive health intervention system. SMS reminders were sent to different patient groups: patients with HIV/AIDS (15%, 9/60) and diabetes (13%, 8/60) being the most common groups. The response rates of the studies varied from 22-100%. Typically, the text message reminders were sent daily. The time before the specific intervention to be rendered varied from 10 minutes (eg, medication taken) to 2 weeks (eg, scheduled appointment). A wide range of different evaluation methods and outcomes were used to assess the impact of SMS varying from existing databases (eg, attendance rate based on medical records), questionnaires, and physiological measures. About three quarters of the studies (77%, 46/60) reported improved outcomes: adherence to medication or to treatment reportedly improved in 40% (24/60) of the studies, appointment attendance in 18% (11/60) of the studies, and non-attendance rates decreased in 18% (11/60) of the studies. Other positive impacts were decreased amount of missed medication doses, more positive attitudes towards medication, and reductions in treatment interruptions. CONCLUSIONS: We can conclude that although SMS reminders are used with different patient groups in health care, SMS is less systematically studied with randomized controlled trial study design. Although the amount of evidence for SMS application recommendations is still limited, having 77% (46/60) of the studies showing improved outcomes may indicate its use in health care settings. However, more well-conducted SMS studies are still needed.

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  1. [2]Atun RF Sittampalam SR The role of mobile phones in increasing accessibility and efficiency in healthcare. A Review of the Characteristics and Benefits of SMS in Delivering Healthcare 2006 2014-02-07 The Vodafone Policy Paper Series http://www.enlightenmenteconomics.com/assets/vodafone_policy_paper_4_march06.pdf

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Authors
Kannisto, K. A., Koivunen, M. H., & Välimäki, M. A.
Affiliations
University of Turku (FI)
Corresponding author
Kannisto, Kati Anneli
Venue
Journal of Medical Internet Research
Published
2014-10-17
Volume
16
Issue
10
Pages
e222
ISSN
1438-8871 (ISSN-L)
OpenAlex
W2132515061
Cited by
302
References
85
Citations by year
2026: 8 · 2025: 7 · 2024: 32 · 2023: 19 · 2022: 31 · 2021: 37 · 2020: 24 · 2019: 42 · 2018: 31 · 2017: 32 · 2016: 22 · 2015: 16 · 2014: 1
FWCI
4.00
Type
journal article
Language
en
Open access
Licence
cc-by
Locations
  • Journal of Medical Internet Research (publishedVersion, cc-by)
  • PubMed Central (publishedVersion, cc-by)
  • PubMed (publishedVersion)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
Funders
  • Academy of Finland (132581)
  • Suomen Kulttuurirahasto
  • Turun Yliopisto
  • Turun Yliopistollinen Keskussairaala (EVO 13893, 13893)
Topics
  • Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
  • Physical Sciences › Computer Science › Information Systems › Mobile Learning in Education
  • Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
Keywords
text messaging, SMS reminders, patient reminders, medication adherence, appointment attendance, HIV/AIDS, diabetes mellitus, health interventions, response rate, missed doses, health care utilization, mobile health, treatment interruption, missed appointments, patient attitudes toward medication, patient education, patient empowerment
MeSH terms
Acquired Immunodeficiency Syndrome, Appointments and Schedules, Diabetes Mellitus, Health Services, Humans, Surveys and Questionnaires, Research Design, Reminder Systems, Cell Phone, Text Messaging

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