Human-centered design of a distributed knowledge management system
Open accessAbstract
Many healthcare technology projects fail due to the lack of consideration of human issues, such as workflow, organizational change, and usability, during the design and implementation stages of a project's development process. Even when human issues are considered, the consideration is typically on designing better user interfaces. We argue that human-centered computing goes beyond a better user interface: it should include considerations of users, functions and tasks that are fundamental to human-centered computing. From this perspective, we integrated a previously developed human-centered methodology with a Project Design Lifecycle, and we applied this integration in the design of a complex distributed knowledge management system for the Biomedical Engineer (BME) domain in the Mission Control Center at NASA Johnson Space Center. We analyzed this complex system, identified its problems, generated systems requirements, and provided specifications of a replacement prototype for effective organizational memory and knowledge management. We demonstrated the value provided by our human-centered approach and described the unique properties, structures, and processes discovered using this methodology and how they contributed in the design of the prototype.
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Research on clinical information systems repeatedly finds that CPOE integration fundamentally alters how clinicians coordinate and collaborate in care delivery.
“one theme consistently emerges: embedding CPOE in healthcare fundamentally changes the way clinicians coordinate their work activities and collaborate to deliver care.[18][19][20][21]”
From Computerized Provider Order Entry Adoption: Implications for Clinical Workflow (2009) · cites this paper as [19]
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- Authors
- Rinkus, S., Walji, M., Johnson-Throop, K. A., Malin, J. T., Turley, J. P., Smith, J. W., & Zhang, J.
- Affiliations
- The University of Texas Health Science Center at Houston (US)
- Johnson Space Center (US)
- Corresponding author
- Zhang, Jiajie
- Venue
- Journal of Biomedical Informatics
- Publisher
- Elsevier BV
- Published
- 2005-02
- Volume
- 38
- Issue
- 1
- Pages
- 4-17
- ISSN
- 1532-0464 (ISSN-L)
- OpenAlex
- W2048338875
- Cited by
- 94
- References
- 36
- Citations by year
- 2024: 7 · 2023: 1 · 2022: 4 · 2021: 8 · 2020: 6 · 2019: 6 · 2018: 3 · 2017: 2 · 2016: 3 · 2015: 3 · 2014: 6 · 2013: 3 · 2012: 3
- FWCI
- 6.00
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- Locations
- Journal of Biomedical Informatics (publishedVersion)
- PubMed (publishedVersion)
- Funders
- National Aeronautics and Space Administration (NCC21234)
- U.S. National Library of Medicine (5T15-LM-07093, T15LM007093)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Social Sciences › Sociology and Political Science › Information Systems Theories and Implementation
- Keywords
- human-centered design, human-centered computing, institutional memory, health technology, biomedical engineering, usability, organizational change, workflow
- MeSH terms
- Artificial Intelligence, Biomedical Engineering, Computer Communication Networks, Database Management Systems, Ergonomics, Software Design, United States, User-Computer Interface, Databases, Factual, Information Storage and Retrieval, United States National Aeronautics and Space Administration, Decision Support Systems, Clinical
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