Organizational characteristics and the CRM adoption process
Integrity signals
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Each is checked against this paper’s own text: does it say what the citing paper says it does?
Small organizations suffer from lack of resources, financial difficulties, and scarcity of professionals, leading to challenges in adopting technology.
“On the contrary, significant problems of any small organization are they su er from the lack of resources, financial di culties, and scarcity of professionals; these things lead to challenges in adopting the technology [79,80].”
From A Study of the Adoption and Implementation of Enterprise Resource Planning (ERP): Identification of Moderators and Mediator (2020) · cites this paper as [79]
Factors needed to adopt new technologies are widely available in large firms than in small firms.
“Askarany and Smith [78] and Ko, et al. [79] argued that factors that are needed to adopt new technologies are widely available in large firms than the small one.”
From A Study of the Adoption and Implementation of Enterprise Resource Planning (ERP): Identification of Moderators and Mediator (2020) · cites this paper as [79]
The moderating influence of firms' size found in this study is not conferred with the existing literature.
“Surprisingly, the moderating influence of firms' size is also not conferred with the existing pieces of literature [79,80].”
From A Study of the Adoption and Implementation of Enterprise Resource Planning (ERP): Identification of Moderators and Mediator (2020) · cites this paper as [79]
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Forecasting Social CRM Adoption in SMEs: A Combined SEM-Neural Network Method
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“On the contrary, significant problems of any small organization are they suffer from the lack of resources, financial difficulties, and scarcity of professionals; these things lead to challenges in adopting the technology [79,80].”
Background
- Authors
- Ko, E., Kim, S. H., Kim, M., & Woo, J. Y.
- Affiliations
- Yonsei University (KR)
- University of Rhode Island (US)
- Sunchon National University (KR)
- Corresponding author
- Ko, Eunju
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2008-01
- Volume
- 61
- Issue
- 1
- Pages
- 65-74
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2006887122
- Cited by
- 217
- References
- 48
- Citations by year
- 2026: 2 · 2025: 3 · 2024: 6 · 2023: 5 · 2022: 5 · 2021: 9 · 2020: 11 · 2019: 8 · 2018: 13 · 2017: 14 · 2016: 16 · 2015: 14 · 2014: 16 · 2013: 25 · 2012: 20
- FWCI
- 16.66
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Business Research (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- customer relationship management, CRM adoption, diffusion of innovations, innovation-decision process, organizational characteristics, fashion industry, organizational strategy, information systems maturity, product categories, CEO characteristics, customer database, repurchase
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