The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Avatars as salespeople: Communication style, trust, and intentions
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Citations
Cites
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
The unbearable automaticity of being
Bargh, J. A., & Chartrand, T. L. (1999) · American Psychologist · doi:10.1037/0003-066x.54.7.462 · Cited by 3,699
Gefen, D., & Straub, D. W. (2004) · Omega · doi:10.1016/j.omega.2004.01.006 · Cited by 2,025
Dabholkar, P. A., & Bagozzi, R. P. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/0092070302303001 · Cited by 1,898
Campbell, M. C., & Kirmani, A. (2000) · Journal of Consumer Research · doi:10.1086/314309 · Cited by 1,342
Relational agents: a model and implementation of building user trust
Bickmore, T., & Cassell, J. (2001) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/365024.365304 · Cited by 479
The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries
Lynch, P. D., Kent, R. J., & Srinivasan, S. S. (2001) · Journal of Advertising Research · doi:10.2501/jar-41-3-15-23 · Cited by 347
Cited by
Verhagen, T., & van Dolen, W. (2011) · Information & Management · doi:10.1016/j.im.2011.08.001 · Cited by 767
An Emerging Theory of Avatar Marketing
Miao, F., Kozlenkova, I. V., Wang, H., Xie, T., & Palmatier, R. W. (2022) · Journal of Marketing · doi:10.1177/0022242921996646 · Cited by 688
Chattaraman, V., Kwon, W.-S., Gilbert, J. E., & Ross, K. (2019) · Computers in Human Behavior · doi:10.1016/j.chb.2018.08.048 · Cited by 510
Alexa, what do we know about conversational commerce? Insights from a systematic literature review.
Lim, W. M., Kumar, S., Verma, S., & Chaturvedi, R. (2022) · Psychology & Marketing · doi:10.1002/mar.21654 · Cited by 293
Pizzi, G., Scarpi, D., & Pantano, E. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2020.11.006 · Cited by 265
Metadata
- Authors
- Keeling, K., McGoldrick, P., & Beatty, S.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2010-08
- Volume
- 63
- Issue
- 8
- Pages
- 793-800
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2053387420
- Cited by
- 267
- References
- 7
- FWCI
- 5.78
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Avatars as salespeople: Communication style, trust, and intentions. https://app.cochat.ai/papers/10.1016/j.jbusres.2008.12.015
- The paper
- Keeling, K., McGoldrick, P., & Beatty, S. (2010). Avatars as salespeople: Communication style, trust, and intentions. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2008.12.015
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
