The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
When does electronic word-of-mouth matter? A study of consumer product reviews
Overview
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Citations
Cites
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
Higgins, E. T. (1997) · American Psychologist · doi:10.1037/0003-066x.52.12.1280 · Cited by 6,775
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916 · cited 1×
“Prior studies examine what leads to eWOM (e.g., Hennig-Thurau et al., 2004; Ho and Dempsey, in press) and how eWOM affects the business bottom line, including product sales (e.g., Chevalier and Mayzlin, 2006; Liu, 2006), customer value and loyalty (Gruen et al., 2005), and the success of new…”
BackgroundComputer-Mediated Communication: Impersonal, Interpersonal, and Hyperpersonal Interaction
WALTHER, J. B. (1996) · Communication Research · doi:10.1177/009365096023001001 · Cited by 4,798
On the Self-Regulation of Behavior
Carver, C. S., & Scheier, M. F. (1998) · Cambridge University Press eBooks · doi:10.1017/cbo9781139174794 · Cited by 4,110
Using Online Conversations to Study Word-of-Mouth Communication
Godes, D., & Mayzlin, D. (2004) · Marketing Science · doi:10.1287/mksc.1040.0071 · Cited by 2,601
Negativity and extremity biases in impression formation: A review of explanations.
Skowronski, J. J., & Carlston, D. E. (1989) · Psychological Bulletin · doi:10.1037/0033-2909.105.1.131 · Cited by 1,550 · cited 1×
“Other studies, however, find rather the opposite (e.g., Gershoff et al., 2003; Skowronski and Carlston, 1987, 1989).”
ResultAre Product Attribute Beliefs the Only Mediator of Advertising Effects on Brand Attitude?
Mitchell, A. A., & Olson, J. C. (1981) · Journal of Marketing Research · doi:10.2307/3150973 · Cited by 1,472
Cited by
Erkan, I., & Evans, C. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.03.003 · Cited by 1,188
Babić Rosario, A., Sotgiu, F., De Valck, K., & Bijmolt, T. H. A. (2016) · Journal of Marketing Research · doi:10.1509/jmr.14.0380 · Cited by 1,073
What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature
King, R. A., Racherla, P., & Bush, V. D. (2014) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2014.02.001 · Cited by 1,017
Racherla, P., & Friske, W. (2012) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2012.06.003 · Cited by 522
Understanding the determinants of online review helpfulness: A meta-analytic investigation
Hong, H., Xu, D., Wang, G. A., & Fan, W. (2017) · Decision Support Systems · doi:10.1016/j.dss.2017.06.007 · Cited by 470
Metadata
- Authors
- Zhang, J. Q., Craciun, G., & Shin, D.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2010-12
- Volume
- 63
- Issue
- 12
- Pages
- 1336-1341
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2136907841
- Cited by
- 541
- References
- 9
- FWCI
- 64.69
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: When does electronic word-of-mouth matter? A study of consumer product reviews. https://app.cochat.ai/papers/10.1016/j.jbusres.2009.12.011
- The paper
- Zhang, J. Q., Craciun, G., & Shin, D. (2010). When does electronic word-of-mouth matter? A study of consumer product reviews. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2009.12.011
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
