Cited by 343Customer Service Quality and LoyaltyTechnology Adoption and User BehaviourDigital Marketing and Social Media

E-satisfaction: A re-examination

EVANSCHITZKY, H, IYER, G, HESSE, J, AHLERT, D·2004·Journal of Retailing

Integrity signals

Registry

Crossref · 10.1016/j.jretai.2004.08.002

Cites

39 of 39 references verified0 citation errors · 0 not checkable

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Authors
EVANSCHITZKY, H., IYER, G., HESSE, J., & AHLERT, D.
Affiliations
  • University of Münster (DE)
  • Florida Atlantic University (US)
Corresponding author
EVANSCHITZKY, H
Venue
Journal of Retailing
Publisher
Elsevier BV
Published
2004
Volume
80
Issue
3
Pages
239-247
ISSN
0022-4359 (ISSN-L)
OpenAlex
W2141410691
Cited by
343
References
39
Citations by year
2026: 2 · 2025: 3 · 2024: 13 · 2023: 5 · 2022: 14 · 2021: 18 · 2020: 18 · 2019: 22 · 2018: 14 · 2017: 22 · 2016: 20 · 2015: 33 · 2014: 25 · 2013: 20 · 2012: 15
FWCI
17.32
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Retailing (publishedVersion)
  • Aston Publications Explorer (Aston University) (submittedVersion)
  • Research Explorer (The University of Manchester) (submittedVersion)
  • Strathprints: The University of Strathclyde institutional repository (University of Strathclyde) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
Keywords
e-satisfaction, customer satisfaction, online retail, customer loyalty, construct validity, cross-national replication, German consumers

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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

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